Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01326065 ↗ ServiceMax

GE Healthcare FMI • FCO • PC

📍 ST ANTHONY HOSPITAL — 1001 N DEWEY AVE, OKLAHOMA CITY OK, 73102

Dec 12, 2025 → Feb 24, 2026

🔴 Behind
PC
SLA Clock
Per client agreement · Target: Feb 28, 2026
✓ SLA Met (2 biz days early)
Active: 14 biz days
Paused: 35 biz days
🕐 Clock stopped: Tech Off Site (Feb 25, 2026)
▶ Clock Running
Status: Created
Dec 12 → Dec 15, 2025
1 business day (counted)
Running total: 1 of ? biz days used
⏸35d
⏸ Clock Paused
Status: Ready for Release
Dec 15 → Feb 5, 2026
35 business days (not counted)
8d
▶ Clock Running
Status: Assigned
Feb 5 → Feb 18, 2026
8 business days (counted)
Running total: 9 of ? biz days used
▶ Clock Running
Status: On Hold
Feb 18 → Feb 20, 2026
2 business days (counted)
Running total: 11 of ? biz days used
▶ Clock Running
Status: Entered
Feb 20 → Feb 20, 2026
0 business days (counted)
Running total: 11 of ? biz days used
▶ Clock Running
Status: On Hold
Feb 20 → Feb 20, 2026
0 business days (counted)
Running total: 11 of ? biz days used
▶ Clock Running
Status: Assigned
Feb 20 → Feb 24, 2026
2 business days (counted)
Running total: 13 of ? biz days used
▶ Clock Running
Status: Scheduled
Feb 24 → Feb 25, 2026
1 business day (counted)
Running total: 14 of ? biz days used
▶ Clock Running
Status: Tech On Site
Feb 25 → Feb 25, 2026
0 business days (counted)
Running total: 14 of ? biz days used
Created: Dec 12, 2025 Tech Off Site: Feb 25, 2026
Show SLA Clock Detail (9 periods)
Period Status Clock Biz Days Running Total
Dec 12 → Dec 15 Created ▶ Running 1 1
Dec 15 → Feb 5 Ready for Release ⏸ Paused 35 —
Feb 5 → Feb 18 Assigned ▶ Running 8 9
Feb 18 → Feb 20 On Hold ▶ Running 2 11
Feb 20 → Feb 20 Entered ▶ Running 0 11
Feb 20 → Feb 20 On Hold ▶ Running 0 11
Feb 20 → Feb 24 Assigned ▶ Running 2 13
Feb 24 → Feb 25 Scheduled ▶ Running 1 14
Feb 25 → Feb 25 Tech On Site ▶ Running 0 14
Dispatch 2.0d
Holding 38.1d (excluded)
Coordinators 11.1d
Field Work 0.1d
✓ SLA Met
Dispatch
2.0 days
Over SLA
Holding (excluded from total)
38.1 days
Coordinators
11.1 days
Over SLA
Field Work
0.1 days
Created: Dec 12, 2025 Due: Feb 28, 2026 (5 days overdue)
📅
49.2 days Total Age
⏱️
35.8d in Ready for Release Longest Stage
🔄
10 transitions Status Changes
⚠️
14.3d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
2 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

Powered by OpenAI
Generating AI analysis...
Behind Schedule - Needs Attention
Ready to Bill • 82 days old
🚨
Primary Delay 35.8 days stuck in "Ready for Release"
⏱️
Total Delay 14.3 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
2.0d / 0.5d SLA
Ready for Release
35.8d
Assigned
10.8d / 0.5d SLA
On Hold
2.3d
Scheduled
0.3d / 2.0d SLA
Tech On Site
0.1d / 1.0d SLA
Tech Off Site
0.0d / 2.0d SLA
Closed
4.0d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

CONFIRMED


02/20/2026 LHill-sent email to Rick-To move forward, we can have our FSE onsite on 02/23/2026, with an arrival time between 8AM-10AM. Please confirm that this works for your facility.


02/16/2026 LHill-sent email to Rick-I’m following up to see if the date and time mentioned in the email below work for you.

See logged email on WO-01326064.


02/11/2026 LHill-sent email to Rick=I’m following up to see if the date and time mentioned in the email below work for you.

See logged email on WO-01326064.


02/5/2026 LHill-sent email to Rick-To move forward, we can have our FSE onsite on 02/27/2026, with an arrival time between 8AM-10AM. Please confirm that this works for your facility.

See logged email on WO-01326064.


01/28/2026 LHill-called (405) 272-7475 spoke with Rick/Bio Med Department. Gave him SN's. he does have those units in the cath lab. I advised I would be back in touch to schedule once I receive confirmation that tech has batteries.

Contact Name: Rick Toth 

Address verified: Yes 1000 North Lee Ave.is physical address

POC email address: Richard.toth@trimedx.com

Devices match: Yes

Have batteries been received? He is not sure if he received batteries

1. Are there any special instructions we should relay to the Technician upon their arrival? Sign in at Bio Med Shop

2. Are there any Credentialing Requirements for our Technician’s onsite visit? No

3. Are there any COVID requirements or policies we need to be aware of before the Technician’s onsite visit? No

See logged call on WO-01326064.



01/28/2026 LHill-Called 231-246-2451. Spoke with Jenn Park/Ultrasound Mgr. When I went to verify the address that was not the correct address.

See logged call on WO-01326064.


01/22/2026 LHill-Called (405) 272-7000 (Ultrasound Dept) spoke w/Gracie and she will have the mgr. to call me back.

See logged call on WO-01326064.


01/22/2026 LHill-No contact info on WO, location. or previous WO. Found ((405) 272-7000) online.

🔧 Work Performed
Completed FMI 78101 by installing SW Version R and communicated with customer to scrap previous software versions.
🔍 Technician Findings
Completed FMI 78101 by installing SW Version R and communicated with customer to scrap previous software versions.
⚠️ Problem Description
FMI 78101G: Venue Go Thermal Event due to battery Purpose: Each affected system will have a SW Version R5.1 update installed. FMI Type: Mandatory Recall FMI For code 2, 3, 4 and 5 closures, please reach out to FMI admin team at TCS.FMIAdmin@gehealthcare.com or 8668836784 – OPT. 5 for assistance in closing and correct objective evidence attachment to Activity/SR.
📞 Call Description
FMI 78101

Timeline

📋
Work Order Created Dec 12, 11:07 AM
Work Order: WO-01326065
Type: FCO
Priority: PC
⏳ 2.0 business days
✅
Status: Ready for Release by Mandy Newman Dec 15, 12:12 PM
From: Entered
To: Ready for Release
Duration in Previous: 3d 1h
🚨 36.0 business days
👷
▶
2 Technician Assigned Feb 5, 3:12 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Laura Hill
From: Ready for Release
To: Assigned
Duration in Previous: 52d 2h
⚠️ 9.0 business days
⏸️
Status: On Hold by Mandy Newman Feb 18, 4:47 PM
From: Assigned
To: On Hold
Duration in Previous: 13d 1h
⏳ 2.9 business days
🆕
▶
3 Status: Entered Feb 20, 4:10 PM
Status: Entered → Status: Assigned → Technician Assigned
👷
Status: Assigned by Mandy Newman
From: On Hold
To: Assigned
Duration in Previous: 3m
👷
Technician Assigned by Mandy Newman
Technician: Fady Messak
⏳ 3.0 business days
👷
▶
3 Technician Assigned Feb 24, 5:51 PM
Technician Assigned → Dispatch Scheduled → Status: Scheduled
📅
Dispatch Scheduled by Rebecca Arnold
Scheduled For: 2026-02-24T13:00:00.000+0000
🗓️
Status: Scheduled by Rebecca Arnold
From: Assigned
To: Scheduled
Duration in Previous: 4d 1h
🔧
Status: Tech On Site by Israel Martell Feb 24, 7:56 PM
From: Scheduled
To: Tech On Site
Duration in Previous: 2h 4m
🚗
▶
3 Status: Tech Off Site Feb 24, 8:50 PM
Status: Tech Off Site → Labor Added → Status: Completed
⏱️
Labor Added
Type: Labor
Status: Open
Qty: 0.75
✔️
Status: Completed by Israel Martell
From: Tech Off Site, Completed
To: Completed, Closed
Duration in Previous: 1m, 0m
⏳ 4.4 business days
⏱️
▶
2 Labor Added Mar 2, 1:49 PM
Labor Added → Status: Ready to Bill
📄
Status: Ready to Bill by Timothy Amburgey
From: Closed
To: Ready to Bill
Duration in Previous: 5d 16h

Bottlenecks

Entered
Duration: 2.0 business days (threshold: 4.0 business hours)
Exceeded by 1.5 business days
Assigned
Duration: 8.5 business days (threshold: 4.0 business hours)
Exceeded by 8.0 business days
Assigned
Duration: 2.3 business days (threshold: 4.0 business hours)
Exceeded by 1.8 business days
Closed
Duration: 4.0 business days (threshold: 1.0 business days)
Exceeded by 3.0 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Ready to Bill
Priority
PC
Type
FCO
Branch
N/A
Technician
Israel Martell
Scheduled
Feb 24, 8:00 AM
Created
Dec 12, 11:07 AM
Invoice #
N/A

Work Details (2)

Name Type Status Qty Amount Date
WL-03118680 Labor Open 0.75 $100.00 Feb 24, 8:51 PM
WL-03126257 Labor Open 0.016666666666667 $38.00 Mar 2, 1:49 PM

Details