📍 ST DAVIDS NORTH AUSTIN MEDICAL CENTER — 12221 N MOPAC EXPY, AUSTIN TX, 78758
Dec 12, 2025 → Feb 18, 2026
🔴 Behind
PC
SLA Clock
Per client agreement · Target: Feb 28, 2026
✓ SLA Met (6 biz days early)
Active: 4 biz days
Paused: 41 biz days
🕐 Clock stopped: Completed (Feb 19, 2026)
▶ Clock Running
Status: Created
Dec 12 → Dec 15, 2025
1 business day (counted)
Running total: 1 of ? biz days used
⏸41d
⏸ Clock Paused
Status: Ready for Release
Dec 15 → Feb 13, 2026
41 business days (not counted)
▶ Clock Running
Status: Assigned
Feb 13 → Feb 13, 2026
0 business days (counted)
Running total: 1 of ? biz days used
▶ Clock Running
Status: Scheduled
Feb 13 → Feb 17, 2026
1 business day (counted)
Running total: 2 of ? biz days used
▶ Clock Running
Status: Tech On Site
Feb 17 → Feb 19, 2026
2 business days (counted)
Running total: 4 of ? biz days used
Created: Dec 12, 2025Completed: Feb 19, 2026
Show SLA Clock Detail (5 periods)
Period
Status
Clock
Biz Days
Running Total
Dec 12 → Dec 15
Created
▶ Running
1
1
Dec 15 → Feb 13
Ready for Release
⏸ Paused
41
—
Feb 13 → Feb 13
Assigned
▶ Running
0
1
Feb 13 → Feb 17
Scheduled
▶ Running
1
2
Feb 17 → Feb 19
Tech On Site
▶ Running
2
4
Dispatch2.0d
Holding41.8d (excluded)
Coordinators2.0d
Field Work1.6d
✓ SLA Met
Dispatch
2.0 days
Over SLA
Holding(excluded from total)
41.8 days
Coordinators
2.0 days
Field Work
1.6 days
Over SLA
Created: Dec 12, 2025
Due: Feb 28, 2026 (5 days overdue)
📅
45.3 daysTotal Age
⏱️
41.8d in Ready for ReleaseLongest Stage
🔄
7 transitionsStatus Changes
⚠️
5.1d overTotal Delay
📦
0 orders, 0 quotesParts & Quotes
📝
9 linesWork Details
🏠
1 visitOn-Site Trips
👤
Self-ScheduledScheduling
AI Analysis
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Generating AI analysis...
At Risk - Monitor Closely
Ready to Bill • 82 days old
🚨
Primary Delay41.8 days stuck in "Ready for Release"
⏱️
Total Delay5.1 business days over SLA thresholds
SLA vs Actual Time by Status
Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
2.0d / 0.5d SLA
Ready for Release
41.8d
Assigned
0.0d / 0.5d SLA
Scheduled
2.0d / 2.0d SLA
Tech On Site
1.6d / 1.0d SLA
Completed
0.0d / 1.0d SLA
Closed
4.0d / 1.0d SLA
💬 Activities, Notes & Communications
🔒Internal CSA Notes
02/19/2026 SRobinson- Created follow up WO as requested. (WO-01352729)
02/13/2026 mklose POC confirm Phil Feb 16 01/09/2025 Brod - called 5122844951 to speak to Holly , wnt to vm left message to schedule and confirm FSE onsite for 01/12. following up in email to holly.roten@gehealthcare.com*** 12/26/2025 MHamersley - called 512-284-4951, call went to Holly's VM/LM; sent email: Holly.roten@gehealthcare.com
🔧Work Performed
"Template Name:
Template Description:
Problem Found:
Action Taken:
“Completed FMI 78101 by installing SW Version R3.4 and
communicated with customer to scrap previous software versions”.
Verification Test:
“Performed Probe and Connectors Checks for all probes.
Confirmed all probes pass. Completed all Peripheral Checks-system
passed. Completed full system diagnostics-system passed.
Equipment passed all required tests and has been returned to the
customer fully functional”.
Template Name:
Template Description:
Problem Found:
Action Taken:
“Completed FMI 78101 by installing new supplied batteries /
Batteries installed by customer and dispose of old batteries
according to local regulation”.
Verification Test:
“Performed battery charging test - verified after 10 minutes, the scan
time increased. Completed full system diagnostics-system passed.
Equipment passed all required tests and has been returned to the
customer fully functional”."
🔍Technician Findings
"Template Name:
Template Description:
Problem Found:
Action Taken:
“Completed FMI 78101 by installing SW Version R3.4 and
communicated with customer to scrap previous software versions”.
Verification Test:
“Performed Probe and Connectors Checks for all probes.
Confirmed all probes pass. Completed all Peripheral Checks-system
passed. Completed full system diagnostics-system passed.
Equipment passed all required tests and has been returned to the
customer fully functional”.
Template Name:
Template Description:
Problem Found:
Action Taken:
“Completed FMI 78101 by installing new supplied batteries /
Batteries installed by customer and dispose of old batteries
according to local regulation”.
Verification Test:
“Performed battery charging test - verified after 10 minutes, the scan
time increased. Completed full system diagnostics-system passed.
Equipment passed all required tests and has been returned to the
customer fully functional”."
⚠️Problem Description
FMI 78101B: Venue Go Thermal Event due to battery Purpose: Each affected system will have a SW Version R3.5 update installed. FMI Type: Mandatory Recall FMI For code 2, 3, 4 and 5 closures, please reach out to FMI admin team at TCS.FMIAdmin@gehealthcare.com or 8668836784 – OPT. 5 for assistance in closing and correct objective evidence attachment to Activity/SR.
📞Call Description
FMI 78101
📅
WO-01326070 - FCO - AUSTIN - ST DAVIDS NORTH AUSTIN MEDICAL CENTER
Feb 16, 2026 9:00am – 5:00pm
Work Order: WO-01326070
Account: GE Healthcare FMI
Customer Case Number: 1-554879883645, 1-554907751176
Location: ST DAVIDS NORTH AUSTIN MEDICAL CENTER
Address: 12221 N MOPAC EXPY, AUSTIN, TX 78758
Manufacturer:
Model #:
Serial #: VGC000954
Contact Name: Joe Angel
Contact Phone: 512.544.4211
Conta
JPG
VGC000954_Product Label Pic
Feb 18, 2026
JPG
VGC000954_Software Update
Feb 18, 2026
Timeline
📋
Work Order Created Dec 12, 11:07 AM
Work Order:WO-01326070
Type:FCO
Priority:PC
⏳2.0 business days
✅
Status: Ready for Release by Mandy NewmanDec 15, 12:18 PM