Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01326078 ↗ ServiceMax

GE Healthcare FMI • FCO • PC

📍 ST DAVIDS SOUTH AUSTIN — 901 W BEN WHITE BLVD, AUSTIN TX, 78704

Dec 12, 2025 → Feb 21, 2026

🔴 Behind
PC
SLA Clock
Per client agreement · Target: Feb 28, 2026
✓ SLA Met (5 biz days early)
Active: 5 biz days
Paused: 41 biz days
🕐 Clock stopped: Completed (Feb 21, 2026)
▶ Clock Running
Status: Created
Dec 12 → Dec 15, 2025
1 business day (counted)
Running total: 1 of ? biz days used
⏸41d
⏸ Clock Paused
Status: Ready for Release
Dec 15 → Feb 13, 2026
41 business days (not counted)
▶ Clock Running
Status: Assigned
Feb 13 → Feb 13, 2026
0 business days (counted)
Running total: 1 of ? biz days used
4d
▶ Clock Running
Status: Scheduled
Feb 13 → Feb 21, 2026
4 business days (counted)
Running total: 5 of ? biz days used
▶ Clock Running
Status: Tech On Site
Feb 21 → Feb 21, 2026
0 business days (counted)
Running total: 5 of ? biz days used
Created: Dec 12, 2025 Completed: Feb 21, 2026
Show SLA Clock Detail (5 periods)
Period Status Clock Biz Days Running Total
Dec 12 → Dec 15 Created ▶ Running 1 1
Dec 15 → Feb 13 Ready for Release ⏸ Paused 41 —
Feb 13 → Feb 13 Assigned ▶ Running 0 1
Feb 13 → Feb 21 Scheduled ▶ Running 4 5
Feb 21 → Feb 21 Tech On Site ▶ Running 0 5
Dispatch 2.0d
Holding 41.8d (excluded)
Coordinators 5.0d
✓ SLA Met
Dispatch
2.0 days
Over SLA
Holding (excluded from total)
41.8 days
Coordinators
5.0 days
Over SLA
Created: Dec 12, 2025 Due: Feb 28, 2026 (5 days overdue)
📅
47.0 days Total Age
⏱️
41.8d in Ready for Release Longest Stage
🔄
6 transitions Status Changes
⚠️
5.5d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
4 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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At Risk - Monitor Closely
Ready to Bill • 82 days old
🚨
Primary Delay 41.8 days stuck in "Ready for Release"
⏱️
Total Delay 5.5 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
2.0d / 0.5d SLA
Ready for Release
41.8d
Assigned
0.0d / 0.5d SLA
Scheduled
5.0d / 2.0d SLA
Tech On Site
0.0d / 1.0d SLA
Closed
2.0d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes
02/13/2026 mklose POC confirm Phil Feb 16 01/09/2025 Brod - called 5122844951 to speak to Holly , wnt to vm left message to schedule and confirm FSE onsite for 01/12. following up in email to holly.roten@gehealthcare.com*** 12/26/2025 MHamersley - called 512-284-4951, call went to Holly's VM/LM; sent email: Holly.roten@gehealthcare.com
🔧 Work Performed
Unknown Location Form Filled Out
🔍 Technician Findings
Unknown Location Form Filled Out
⚠️ Problem Description
FMI 78101B: Venue Go Thermal Event due to battery Purpose: Each affected system will have a SW Version R3.5 update installed. FMI Type: Mandatory Recall FMI For code 2, 3, 4 and 5 closures, please reach out to FMI admin team at TCS.FMIAdmin@gehealthcare.com or 8668836784 – OPT. 5 for assistance in closing and correct objective evidence attachment to Activity/SR.
📞 Call Description
FMI 78101

Timeline

📋
Work Order Created Dec 12, 11:07 AM
Work Order: WO-01326078
Type: FCO
Priority: PC
⏳ 2.0 business days
✅
Status: Ready for Release by Mandy Newman Dec 15, 12:16 PM
From: Entered
To: Ready for Release
Duration in Previous: 3d 1h
🚨 42.0 business days
👷
▶
4 Technician Assigned Feb 13, 8:36 AM
Technician Assigned → Status: Assigned → Dispatch Scheduled → Status: Scheduled
👷
Status: Assigned by Megan Klose
From: Ready for Release
To: Assigned
Duration in Previous: 59d 20h
📅
Dispatch Scheduled by Megan Klose
Scheduled For: 2026-02-16T14:00:00.000+0000
🗓️
Status: Scheduled by Megan Klose
From: Assigned
To: Scheduled
Duration in Previous: 4m
📅
Dispatch Scheduled by Megan Klose Feb 13, 8:53 AM
Scheduled For: 2026-02-16T12:45:00.000+0000
📅
Dispatch Scheduled by Megan Klose Feb 13, 9:10 AM
Scheduled For: 2026-02-16T13:00:00.000+0000
⚠️ 5.0 business days
🔧
Status: Tech On Site by Philmon Mehari Feb 20, 8:13 PM
From: Scheduled
To: Tech On Site
Duration in Previous: 7d 11h
⏱️
3x Labor Added Feb 21, 12:03 PM
Type: Labor, Travel
Status: Open
Qty: 1, 22
✔️
Status: Completed by Philmon Mehari Feb 21, 1:28 PM
From: Tech On Site, Completed
To: Completed, Closed
Duration in Previous: 17h 15m, 0m
⏳ 2.0 business days
⏱️
Labor Added Feb 24, 10:03 AM
Type: Labor
Status: Open
Qty: 0.016666666666667
📄
Status: Ready to Bill by Timothy Amburgey Feb 24, 10:08 AM
From: Closed
To: Ready to Bill
Duration in Previous: 2d 20h

Bottlenecks

Entered
Duration: 2.0 business days (threshold: 4.0 business hours)
Exceeded by 1.5 business days
Scheduled
Duration: 5.0 business days (threshold: 2.0 business days)
Exceeded by 3.0 business days
Closed
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Ready to Bill
Priority
PC
Type
FCO
Branch
N/A
Technician
Philmon Mehari
Scheduled
Feb 16, 8:00 AM
Created
Dec 12, 11:07 AM
Invoice #
N/A

Work Details (4)

Name Type Status Qty Amount Date
WL-03115203 Labor Open 1 $525.00 Feb 21, 12:03 PM
WL-03115204 Labor Open 1 $100.00 Feb 21, 12:03 PM
WL-03115205 Travel Open 22 $0.00 Feb 21, 12:03 PM
WL-03117363 Labor Open 0.016666666666667 $38.00 Feb 24, 10:03 AM

Details