📍 STORMONT VAIL HEALTH FLINT HILLS CAMPUS — 1102 SAINT MARYS RD, JUNCTION CITY KS, 66441
Dec 12, 2025 → Feb 27, 2026
🔴 Behind
PC
SLA Clock
Per client agreement · Target: Feb 28, 2026
✓ SLA Met
Active: 10 biz days
Paused: 41 biz days
🕐 Clock stopped: Completed (Feb 27, 2026)
▶ Clock Running
Status: Created
Dec 12 → Dec 15, 2025
1 business day (counted)
Running total: 1 of ? biz days used
⏸41d
⏸ Clock Paused
Status: Ready for Release
Dec 15 → Feb 16, 2026
41 business days (not counted)
5d
▶ Clock Running
Status: Ready for Scheduling
Feb 16 → Feb 23, 2026
5 business days (counted)
Running total: 6 of ? biz days used
▶ Clock Running
Status: Scheduled
Feb 23 → Feb 27, 2026
4 business days (counted)
Running total: 10 of ? biz days used
▶ Clock Running
Status: Tech On Site
Feb 27 → Feb 27, 2026
0 business days (counted)
Running total: 10 of ? biz days used
Created: Dec 12, 2025Completed: Feb 27, 2026
Show SLA Clock Detail (5 periods)
Period
Status
Clock
Biz Days
Running Total
Dec 12 → Dec 15
Created
▶ Running
1
1
Dec 15 → Feb 16
Ready for Release
⏸ Paused
41
—
Feb 16 → Feb 23
Ready for Scheduling
▶ Running
5
6
Feb 23 → Feb 27
Scheduled
▶ Running
4
10
Feb 27 → Feb 27
Tech On Site
▶ Running
0
10
Dispatch2.0d
Holding41.9d (excluded)
Coordinators9.0d
Field Work1.2d
✓ SLA Met
Dispatch
2.0 days
Over SLA
Holding(excluded from total)
41.9 days
Coordinators
9.0 days
Over SLA
Field Work
1.2 days
Created: Dec 12, 2025
Due: Feb 28, 2026 (5 days overdue)
📅
52.0 daysTotal Age
⏱️
41.9d in Ready for ReleaseLongest Stage
🔄
7 transitionsStatus Changes
⚠️
7.5d overTotal Delay
📦
0 orders, 0 quotesParts & Quotes
📝
5 linesWork Details
🏠
1 visitOn-Site Trips
👤
Self-ScheduledScheduling
AI Analysis
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Generating AI analysis...
At Risk - Monitor Closely
Ready to Bill • 82 days old
🚨
Primary Delay41.9 days stuck in "Ready for Release"
⏱️
Total Delay7.5 business days over SLA thresholds
SLA vs Actual Time by Status
Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
2.0d / 0.5d SLA
Ready for Release
41.9d
Ready for Scheduling
5.0d / 1.0d SLA
Scheduled
4.0d / 2.0d SLA
Tech On Site
0.2d / 1.0d SLA
Completed
1.0d / 1.0d SLA
Closed
1.0d / 1.0d SLA
💬 Activities, Notes & Communications
🔒Internal CSA Notes
02/27/2026 SRobinson- Created follow up WO as requested. (WO-01354224)
02/23/2026 DMalloy - Emailed customer advising that FSE Bennet will be onsite on this week Thursday 2/26/2026 for the 2 devices.
shaun.martin@trimedx.com
donald.seay@trimedx.com
02/16/2026 MHamersley - recd call from Donald Seay, Bio Med, 601-882-4649; he asked for email and he will forward to correct contact; both devices are confirmed at this location; sent email: donald.seay@trimedx.com
02/16/2026 MHamersley - called 785-238-4131, press 3 for Operator, xfer to Bio Med, Ashley, Trimedx, took msg to have someone return call
WO-01326108-VGD003715
WO-01326109-VGD002065
🔧Work Performed
Template Name:
Template Description:
Problem Found:
Action Taken: “Completed FMI 78101 by installing SW Version R4.4.3 or R4.5 and communicated with customer to scrap previous software versions”.
Verification Test: “Performed Probe and Connectors Checks for all probes. Confirmed all probes pass. Completed all Peripheral Checks-system passed. Completed full system diagnostics-system passed.
Equipment passed all required tests and has been returned to the customer fully functional”.
🔍Technician Findings
N/A
⚠️Problem Description
FMI 78101D: Venue Go Thermal Event due to battery Purpose: Each affected system will have a SW Version R4.5 update installed. FMI Type: Mandatory Recall FMI For code 2, 3, 4 and 5 closures, please reach out to FMI admin team at TCS.FMIAdmin@gehealthcare.com or 8668836784 ? OPT. 5 for assistance in closing and correct objective evidence attachment to Activity/SR.
📞Call Description
FMI 78101
📧
Email: Field Action Notice - FMI 78101 - GE Healthcare - Venue Go/Fit Thermal Event - STORMONT VAIL HEALTH FLINT HILLS CAMPUS - JUNCTION CITY, KS - WO-01326108
Completed Feb 16, 2026
To: donald.seay@trimedx.com
CC: central.scheduling@emsar.com; deon.malloy@emsar.com; fmessak@emsar.com; mary.hamersley@emsar.com
BCC:
Attachment: Vendor Letter for Customers 78101 EMSAR.pdf, FMI 78101 Customer Letter_DOC3115777_Rev2.pdf
Subject: Field Action Notice - FMI 78101 - GE Healthcare - Venue Go/Fit Thermal Event - STORMONT VAIL HEALTH FLINT HILLS CAMPUS - JUNCTION CITY, KS - WO-01326108
Body:
Hi Donald,
Thank you for returning my call today and confirming these devices at your lo
📞
Live Call_Confirmed Devices During Call
Completed Feb 16, 2026
02/16/2026 MHamersley - recd call from Donald Seay, Bio Med, 601-882-4649; he asked for email and he will forward to correct contact; both devices are confirmed at this location; sent email: donald.seay@trimedx.com
📞
Live Call_Left Message
Completed Feb 16, 2026
02/16/2026 MHamersley - called 785-238-4131, press 3 for Operator, xfer to Bio Med, Ashley, Trimedx, took msg to have someone return call
📞
Live Call_No Answer Unable to Leave Message
Completed Jan 19, 2026
01/19/2026 MHamersley - called 785-238-4131, phone disconnected after transfer
📅
WO-01326108 - FCO - JUNCTION CITY - STORMONT VAIL HEALTH FLINT HILLS CAMPUS
Feb 26, 2026 8:00am – 5:00pm
Work Order: WO-01326108
Account: GE Healthcare FMI
Customer Case Number: 1-554880203874, 1-554908033862
Location: STORMONT VAIL HEALTH FLINT HILLS CAMPUS
Address: 1102 SAINT MARYS RD, JUNCTION CITY, KS 66441
Manufacturer:
Model #:
Serial #: VGD003715
Contact Name: Shaun Martin
Contact Pho