Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01326113 ↗ ServiceMax

GE Healthcare FMI • FCO • PC

📍 TENNOVA UROLOGY EAST TOWNE — 4711 CENTERLINE DR STE 100, KNOXVILLE TN, 37917

Dec 12, 2025 → Feb 25, 2026

🔴 Behind
PC
SLA Clock
Per client agreement · Target: Feb 28, 2026
✓ SLA Met (1 biz days early)
Active: 7 biz days
Paused: 43 biz days
🕐 Clock stopped: Tech Off Site (Feb 26, 2026)
▶ Clock Running
Status: Created
Dec 12 → Dec 15, 2025
1 business day (counted)
Running total: 1 of ? biz days used
⏸43d
⏸ Clock Paused
Status: Ready for Release
Dec 15 → Feb 18, 2026
43 business days (not counted)
▶ Clock Running
Status: On Hold
Feb 18 → Feb 20, 2026
2 business days (counted)
Running total: 3 of ? biz days used
▶ Clock Running
Status: Assigned
Feb 20 → Feb 24, 2026
2 business days (counted)
Running total: 5 of ? biz days used
▶ Clock Running
Status: Scheduled
Feb 24 → Feb 25, 2026
1 business day (counted)
Running total: 6 of ? biz days used
▶ Clock Running
Status: Tech On Site
Feb 25 → Feb 26, 2026
1 business day (counted)
Running total: 7 of ? biz days used
Created: Dec 12, 2025 Tech Off Site: Feb 26, 2026
Show SLA Clock Detail (6 periods)
Period Status Clock Biz Days Running Total
Dec 12 → Dec 15 Created ▶ Running 1 1
Dec 15 → Feb 18 Ready for Release ⏸ Paused 43 —
Feb 18 → Feb 20 On Hold ▶ Running 2 3
Feb 20 → Feb 24 Assigned ▶ Running 2 5
Feb 24 → Feb 25 Scheduled ▶ Running 1 6
Feb 25 → Feb 26 Tech On Site ▶ Running 1 7
Dispatch 2.0d
Holding 46.1d (excluded)
Coordinators 3.6d
Field Work 0.0d
✓ SLA Met
Dispatch
2.0 days
Over SLA
Holding (excluded from total)
46.1 days
Coordinators
3.6 days
Over SLA
Field Work
0.0 days
Created: Dec 12, 2025 Due: Feb 28, 2026 (5 days overdue)
📅
50.0 days Total Age
⏱️
43.8d in Ready for Release Longest Stage
🔄
7 transitions Status Changes
⚠️
4.3d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
2 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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On Track
Ready to Bill • 82 days old
🚨
Primary Delay 43.8 days stuck in "Ready for Release"
⏱️
Total Delay 4.3 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
2.0d / 0.5d SLA
Ready for Release
43.8d
On Hold
2.3d
Assigned
2.3d / 0.5d SLA
Scheduled
1.3d / 2.0d SLA
Tech On Site
0.0d / 1.0d SLA
Closed
2.0d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

02/04/2026 RArnold - Called 18656471876 pressed 2. Asked for bday agian. kept saying none until I was sent to a person. Explained why I was calling. Could not get email for office manager left a message with the lady I spoke with and she said she was going to also send her an email. 


02/04/2026 RArnold - Called 18656471876 pressed 5. asked for my bday. Hung up. 

🔧 Work Performed
FMI 78101 Not Required – FMI was previously completed
⚠️ Problem Description
FMI 78101D: Venue Go Thermal Event due to battery Purpose: Each affected system will have a SW Version R4.5 update installed. FMI Type: Mandatory Recall FMI For code 2, 3, 4 and 5 closures, please reach out to FMI admin team at TCS.FMIAdmin@gehealthcare.com or 8668836784 ? OPT. 5 for assistance in closing and correct objective evidence attachment to Activity/SR.
📞 Call Description
FMI 78101

Timeline

📋
Work Order Created Dec 12, 11:07 AM
Work Order: WO-01326113
Type: FCO
Priority: PC
⏳ 2.0 business days
✅
Status: Ready for Release by Mandy Newman Dec 15, 12:14 PM
From: Entered
To: Ready for Release
Duration in Previous: 3d 1h
🚨 44.0 business days
⏸️
Status: On Hold by Mandy Newman Feb 18, 4:47 PM
From: Ready for Release
To: On Hold
Duration in Previous: 65d 4h
⏳ 2.9 business days
👷
▶
2 Technician Assigned Feb 20, 4:14 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Mandy Newman
From: On Hold
To: Assigned
Duration in Previous: 1d 23h
⏳ 3.0 business days
📅
▶
3 Dispatch Scheduled Feb 24, 4:38 PM
Dispatch Scheduled → Technician Assigned → Status: Scheduled
👷
Technician Assigned by Rebecca Arnold
Technician: Vivian Hyde
🗓️
Status: Scheduled by Rebecca Arnold
From: Assigned
To: Scheduled
Duration in Previous: 4d 0h
⏳ 1.9 business days
📅
▶
2 Dispatch Scheduled Feb 25, 6:52 PM
Dispatch Scheduled → Status: Tech On Site
🔧
Status: Tech On Site by Vivian Hyde
From: Scheduled
To: Tech On Site
Duration in Previous: 1d 2h
⏱️
▶
2 Labor Added Feb 25, 7:09 PM
Labor Added → Status: Tech Off Site
🚗
Status: Tech Off Site by Vivian Hyde
From: Tech On Site, Tech Off Site, Completed
To: Tech Off Site, Completed, Closed
Duration in Previous: 15m, 0m
⏳ 2.6 business days
⏱️
▶
2 Labor Added Feb 27, 10:23 AM
Labor Added → Status: Ready to Bill
📄
Status: Ready to Bill by Timothy Amburgey
From: Closed
To: Ready to Bill
Duration in Previous: 1d 15h

Bottlenecks

Entered
Duration: 2.0 business days (threshold: 4.0 business hours)
Exceeded by 1.5 business days
Assigned
Duration: 2.3 business days (threshold: 4.0 business hours)
Exceeded by 1.8 business days
Closed
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Ready to Bill
Priority
PC
Type
FCO
Branch
N/A
Technician
Vivian Hyde
Scheduled
Feb 25, 8:00 AM
Created
Dec 12, 11:07 AM
Invoice #
N/A

Work Details (2)

Name Type Status Qty Amount Date
WL-03120183 Labor Open 0.75 $100.00 Feb 25, 7:09 PM
WL-03122907 Labor Open 0.016666666666667 $38.00 Feb 27, 10:23 AM

Details