📍 OUTPATIENT SURGERY CTR — 967 N UNIVERSITY DR, CORAL SPRINGS FL, 33071
Dec 12, 2025 → Feb 12, 2026
🔴 Behind
PC
SLA Clock
Per client agreement · Target: Jan 31, 2026
✗ SLA Missed
Active: 11 biz days
Paused: 30 biz days
🕐 Clock stopped: Completed (Feb 12, 2026)
▶ Clock Running
Status: Created
Dec 12 → Dec 15, 2025
1 business day (counted)
Running total: 1 of ? biz days used
⏸30d
⏸ Clock Paused
Status: Ready for Release
Dec 15 → Jan 29, 2026
30 business days (not counted)
▶ Clock Running
Status: Ready for Scheduling
Jan 29 → Feb 2, 2026
2 business days (counted)
Running total: 3 of ? biz days used
▶ Clock Running
Status: Assigned
Feb 2 → Feb 2, 2026
0 business days (counted)
Running total: 3 of ? biz days used
8d
▶ Clock Running
Status: Scheduled
Feb 2 → Feb 12, 2026
8 business days (counted)
Running total: 11 of ? biz days used
Created: Dec 12, 2025Completed: Feb 12, 2026
Show SLA Clock Detail (5 periods)
Period
Status
Clock
Biz Days
Running Total
Dec 12 → Dec 15
Created
▶ Running
1
1
Dec 15 → Jan 29
Ready for Release
⏸ Paused
30
—
Jan 29 → Feb 2
Ready for Scheduling
▶ Running
2
3
Feb 2 → Feb 2
Assigned
▶ Running
0
3
Feb 2 → Feb 12
Scheduled
▶ Running
8
11
Dispatch2.0d
Holding30.9d (excluded)
Coordinators11.0d
Field Work1.0d
Billing8.0d
✗ SLA Missed
Dispatch
2.0 days
Over SLA
Holding(excluded from total)
30.9 days
Coordinators
11.0 days
Over SLA
Field Work
1.0 days
Billing
8.0 days
Over SLA
Created: Dec 12, 2025
Due: Jan 31, 2026 (33 days overdue)
📅
42.0 daysTotal Age
⏱️
30.9d in Ready for ReleaseLongest Stage
🔄
8 transitionsStatus Changes
⚠️
17.1d overTotal Delay
📦
0 orders, 0 quotesParts & Quotes
📝
6 linesWork Details
🏠
1 visitOn-Site Trips
📋
CoordinatorScheduling
AI Analysis
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Generating AI analysis...
Behind Schedule - Needs Attention
Ready to Bill • 82 days old
🚨
Primary Delay30.9 days stuck in "Ready for Release"
⏱️
Total Delay17.1 business days over SLA thresholds
SLA vs Actual Time by Status
Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
2.0d / 0.5d SLA
Ready for Release
30.9d
Ready for Scheduling
2.8d / 1.0d SLA
Scheduled
8.2d / 2.0d SLA
Completed
1.0d / 1.0d SLA
Closed
1.5d / 1.0d SLA
Ready to Bill
8.0d / 1.0d SLA
Billing Review
0.0d / 2.0d SLA
💬 Activities, Notes & Communications
🔒Internal CSA Notes
01/29/2026 MHamersley - recd email from Jennifer Kupkovich, Materials Coordinator confirming device; FSE Cred: Parallon compliant with HCA and schedule a time.
01/29/2026 MHamersley - called 954-341-5553, operator provided Jennifer Drinkwater, Material Mgmt, called option 7, left VM for Jenny; sent email:
jennifer.drinkwater@hcahealthcare.com;
01/22/2026 ALuman - called 954-341-5553, pressed 7 for Materials Management to return her call. No answer, left her another VM and waiting for return call
01/13/2026 ALuman - called 954-341-5553, pressed 7 for Materials Management. No answer, left VM for Jennifer
01/08/2026 ALuman - called 954-341-5553. pressed 0 for operator. spoke to front desk and was transferred to Jenny (materials manager). left VM
12/23/2025 MHamersley - called 954-341-5553, press 7, Materials Mgmt, call went to Jennifer's VM/LM; SN VGC006052
🔧Work Performed
"Template Name:
Template Description:
Problem Found:
Action Taken: “Completed FMI 78101 by installing SW Version R3.4 or R3.5 and communicated with customer to scrap previous software versions”.
Verification Test: “Performed Probe and Connectors Checks for all probes. Confirmed all probes pass. Completed all Peripheral Checks-system passed. Completed full system diagnostics-system passed.
Equipment passed all required tests and has been returned to the customer fully
functional”.
Template Name:
Template Description:
Problem Found:
Action Taken: “Completed FMI 78101 by installing new supplied batteries / Batteries installed by
customer and dispose of old batteries according to local regulation”.
Verification Test: “Performed battery charging test - verified after 10 minutes, the scan time increased. Completed full system diagnostics-system passed. Equipment passed all required tests and has been returned to the customer fully functional”."
🔍Technician Findings
"Template Name:
Template Description:
Problem Found:
Action Taken: “Completed FMI 78101 by installing SW Version R3.4 or R3.5 and communicated with customer to scrap previous software versions”.
Verification Test: “Performed Probe and Connectors Checks for all probes. Confirmed all probes pass. Completed all Peripheral Checks-system passed. Completed full system diagnostics-system passed.
Equipment passed all required tests and has been returned to the customer fully
functional”.
Template Name:
Template Description:
Problem Found:
Action Taken: “Completed FMI 78101 by installing new supplied batteries / Batteries installed by
customer and dispose of old batteries according to local regulation”.
Verification Test: “Performed battery charging test - verified after 10 minutes, the scan time increased. Completed full system diagnostics-system passed. Equipment passed all required tests and has been returned to the customer fully functional”."
⚠️Problem Description
FMI 78101B: Venue Go Thermal Event due to battery Purpose: Each affected system will have a SW Version R3.5 update installed. FMI Type: Mandatory Recall FMI For code 2, 3, 4 and 5 closures, please reach out to FMI admin team at TCS.FMIAdmin@gehealthcare.com or 8668836784 – OPT. 5 for assistance in closing and correct objective evidence attachment to Activity/SR.
📞Call Description
FMI 78101
📧
Email_Response Confirmed
Completed Jan 29, 2026
01/29/2026 MHamersley - recd email from Jennifer Kupkovich, Materials Coordinator confirming device; FSE Cred: Parallon compliant with HCA and schedule a time.
📧
Email: Field Action Notice - FMI 78101 - GE Healthcare - Venue Go/Fit Thermal Event - OUTPATIENT SURGERY CTR - CORAL SPRINGS, FL - WO-01326117
Completed Jan 29, 2026
To: jennifer.drinkwater@hcahealthcare.com
CC: central.scheduling@emsar.com; ashley.luman@emsar.com; mary.hamersley@emsar.com
BCC:
Attachment: Vendor Letter for Customers 78101 EMSAR.pdf, FMI 78101 Customer Letter_DOC3115777_Rev2.pdf
Subject: Field Action Notice - FMI 78101 - GE Healthcare - Venue Go/Fit Thermal Event - OUTPATIENT SURGERY CTR - CORAL SPRINGS, FL - WO-01326117
Body:
Hi Jenny,
I called and left you a voicemail and am following up with this email. As discussed, I am contacting
📧
Live Call_Followed Up With Email
Completed Jan 29, 2026
01/29/2026 MHamersley - called 954-341-5553, operator provided Jennifer Drinkwater, Material Mgmt, called option 7, left VM for Jenny; sent email:
jennifer.drinkwater@hcahealthcare.com;
📧
Live Call_Followed Up With Email
Completed Jan 29, 2026
01/29/2026 MHamersley - called 954-341-5553, operator provided Jennifer Drinkwater, Material Mgmt, email:
jennifer.drinkwater@hcahealthcare.com;
📞
Live Call_Left Message
Completed Dec 23, 2025
12/23/2025 MHamersley - called 954-341-5553, press 7, Materials Mgmt, call went to Jennifer's VM/LM
📞
Live Call_No Answer Unable to Leave Message
Completed Dec 23, 2025
12/23/2025 MHamersley - called 954-341-5553, press 7, Materials Mgmt, call didn't go through. trying again
📅
WO-01326117 - FCO - CORAL SPRINGS - OUTPATIENT SURGERY CTR
Feb 9, 2026 8:00am – 5:00pm
Work Order: WO-01326117
Account: GE Healthcare FMI
Customer Case Number: 1-554879790647, 1-554660945218
Location: OUTPATIENT SURGERY CTR
Address: 967 N UNIVERSITY DR, CORAL SPRINGS, FL 33071
Manufacturer:
Model #:
Serial #: VGC006052
Contact Name: Jennifer Kupkovich, Materials Coordinator
Contact
JPG
VGC006052_Product Label Pic
Feb 13, 2026
JPG
VGC006052_Software Update
Feb 13, 2026
Timeline
📋
Work Order Created Dec 12, 11:07 AM
Work Order:WO-01326117
Type:FCO
Priority:PC
⏳2.0 business days
✅
Status: Ready for Release by Mandy NewmanDec 15, 12:10 PM
From:Entered
To:Ready for Release
Duration in Previous:3d 1h
🚨31.0 business days
📅
Status: Ready for Scheduling by Mary HamersleyJan 29, 12:20 PM