Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01326120 ↗ ServiceMax

GE Healthcare FMI • FCO • PC

📍 SURGERY CENTER OF VOLUSIA LLC — 3635 S CLYDE MORRIS BLVD STE 500, PORT ORANGE FL, 32129

Dec 12, 2025 → Feb 3, 2026

🔴 Behind
PC
SLA Clock
Per client agreement · Target: Jan 31, 2026
✗ SLA Missed
Active: 4 biz days
Paused: 31 biz days
🕐 Clock stopped: Completed (Feb 4, 2026)
▶ Clock Running
Status: Created
Dec 12 → Dec 15, 2025
1 business day (counted)
Running total: 1 of ? biz days used
⏸31d
⏸ Clock Paused
Status: Ready for Release
Dec 15 → Jan 30, 2026
31 business days (not counted)
▶ Clock Running
Status: Assigned
Jan 30 → Jan 30, 2026
0 business days (counted)
Running total: 1 of ? biz days used
▶ Clock Running
Status: Scheduled
Jan 30 → Feb 3, 2026
2 business days (counted)
Running total: 3 of ? biz days used
▶ Clock Running
Status: Tech On Site
Feb 3 → Feb 4, 2026
1 business day (counted)
Running total: 4 of ? biz days used
Created: Dec 12, 2025 Completed: Feb 4, 2026
Show SLA Clock Detail (5 periods)
Period Status Clock Biz Days Running Total
Dec 12 → Dec 15 Created ▶ Running 1 1
Dec 15 → Jan 30 Ready for Release ⏸ Paused 31 —
Jan 30 → Jan 30 Assigned ▶ Running 0 1
Jan 30 → Feb 3 Scheduled ▶ Running 2 3
Feb 3 → Feb 4 Tech On Site ▶ Running 1 4
Dispatch 2.0d
Holding 31.9d (excluded)
Coordinators 3.0d
Field Work 1.0d
Billing 11.5d
✗ SLA Missed
Dispatch
2.0 days
Over SLA
Holding (excluded from total)
31.9 days
Coordinators
3.0 days
Over SLA
Field Work
1.0 days
Over SLA
Billing
11.5 days
Over SLA
Created: Dec 12, 2025 Due: Jan 31, 2026 (33 days overdue)
📅
35.0 days Total Age
⏱️
31.9d in Ready for Release Longest Stage
🔄
7 transitions Status Changes
⚠️
17.0d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
8 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Behind Schedule - Needs Attention
Ready to Bill • 82 days old
🚨
Primary Delay 31.9 days stuck in "Ready for Release"
⏱️
Total Delay 17.0 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
2.0d / 0.5d SLA
Ready for Release
31.9d
Scheduled
3.0d / 2.0d SLA
Tech On Site
1.0d / 1.0d SLA
Closed
5.0d / 1.0d SLA
Ready to Bill
11.5d / 1.0d SLA
Billing Review
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

01/30/2026 ALuman - email reply from Angie confirmed device. Dispatch to Jared Heisler to complete 2/3

01/30/2026 ALuman - sent to Angie Baiocco Angie.Baiocco@amsurg.com to confirm and schedule

01/27/2026 MNewman - contact info provided by GE. Angie Baiocco: Angie.Baiocco@amsurg.com

01/26/2026 YEspino Called 386-788-4263 to verify the device in question. Must call back because the site is closed for the day.


01/26/2026 YEspino Called 813-974-2011 to verify the device in question. This number is for a different site. 


12/24/2025 Mklose called 813-974-2011. Closed for holiday

🔧 Work Performed
"Template Name: Template Description: Problem Found: Action Taken: Completed FMI 78101 by installing SW Version R4.5 and communicated with customer to scrap previous software versions. Verification Test: Performed Probe and Connectors Checks for all probes. Confirmed all probes pass. Completed all Peripheral Checks-system passed. Completed full system diagnostics-system passed. Equipment passed all required tests and has been returned to the customer fully functional. Template Name: Template Description: Problem Found: Action Taken: “Completed FMI 78101 by installing new supplied batteries / Batteries installed by customer and dispose of old batteries according to local regulation”. Verification Test: “Performed battery charging test - verified after 10 minutes, the scan time increased. Completed full system diagnostics-system passed. Equipment passed all required tests and has been returned to the customer fully functional”."
🔍 Technician Findings
"Template Name: Template Description: Problem Found: Action Taken: Completed FMI 78101 by installing SW Version R4.5 and communicated with customer to scrap previous software versions. Verification Test: Performed Probe and Connectors Checks for all probes. Confirmed all probes pass. Completed all Peripheral Checks-system passed. Completed full system diagnostics-system passed. Equipment passed all required tests and has been returned to the customer fully functional. Template Name: Template Description: Problem Found: Action Taken: “Completed FMI 78101 by installing new supplied batteries / Batteries installed by customer and dispose of old batteries according to local regulation”. Verification Test: “Performed battery charging test - verified after 10 minutes, the scan time increased. Completed full system diagnostics-system passed. Equipment passed all required tests and has been returned to the customer fully functional”."
⚠️ Problem Description
FMI 78101E: Venue Fit Thermal Event due to battery Purpose: Each affected system will have a SW Version R4.5 update installed. FMI Type: Mandatory Recall FMI For code 2, 3, 4 and 5 closures, please reach out to FMI admin team at TCS.FMIAdmin@gehealthcare.com or 8668836784 – OPT. 5 for assistance in closing and correct objective evidence attachment to Activity/SR.
📞 Call Description
FMI 78101

Timeline

📋
Work Order Created Dec 12, 11:07 AM
Work Order: WO-01326120
Type: FCO
Priority: PC
⏳ 2.0 business days
✅
Status: Ready for Release by Mandy Newman Dec 15, 12:10 PM
From: Entered
To: Ready for Release
Duration in Previous: 3d 1h
🚨 32.0 business days
👷
▶
3 Technician Assigned Jan 30, 11:22 AM
Technician Assigned → Status: Assigned → Dispatch Scheduled
👷
Status: Assigned by Ashley Luman
From: Ready for Release, Assigned
To: Assigned, Scheduled
Duration in Previous: 45d 23h, 0m
📅
Dispatch Scheduled by Ashley Luman
Scheduled For: 2026-02-03T13:00:00.000+0000
⏳ 3.0 business days
🔧
Status: Tech On Site by Jared Heisler Feb 3, 10:41 AM
From: Scheduled
To: Tech On Site
Duration in Previous: 3d 23h
🚗
2x Travel Added Feb 3, 7:05 PM
Type: Travel
Status: Open
Qty: 127
⏱️
▶
2 5x Labor Added Feb 3, 7:10 PM
5x Labor Added → Status: Completed
✔️
Status: Completed by Jared Heisler
From: Tech On Site, Completed
To: Completed, Closed
Duration in Previous: 8h 29m, 0m
⚠️ 5.6 business days
⏱️
▶
2 Labor Added Feb 10, 2:40 PM
Labor Added → Status: Ready to Bill
📄
Status: Ready to Bill by Timothy Amburgey
From: Closed
To: Ready to Bill
Duration in Previous: 6d 19h
🚨 12.0 business days
💵
▶
2 Status: Billing Review Feb 26, 2:30 PM
Status: Billing Review → Status: Ready to Bill
📄
Status: Ready to Bill by Timothy Amburgey
From: Billing Review
To: Ready to Bill
Duration in Previous: 3m

Bottlenecks

Entered
Duration: 2.0 business days (threshold: 4.0 business hours)
Exceeded by 1.5 business days
Scheduled
Duration: 3.0 business days (threshold: 2.0 business days)
Exceeded by 7.6 business hours
Tech On Site
Duration: 1.0 business days (threshold: 1.0 business days)
Exceeded by 0.2 business hours
Closed
Duration: 5.0 business days (threshold: 1.0 business days)
Exceeded by 4.0 business days
Ready to Bill
Duration: 11.5 business days (threshold: 1.0 business days)
Exceeded by 10.5 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Ready to Bill
Priority
PC
Type
FCO
Branch
N/A
Technician
Jared Heisler
Scheduled
Feb 3, 8:00 AM
Created
Dec 12, 11:07 AM
Invoice #
N/A

Work Details (8)

Name Type Status Qty Amount Date
WL-03090248 Travel Open 127 $0.00 Feb 3, 7:05 PM
WL-03090249 Travel Open 127 $0.00 Feb 3, 7:05 PM
WL-03090286 Labor Open 3 $250.00 Feb 3, 7:10 PM
WL-03090287 Labor Open 1.5 $0.00 Feb 3, 7:10 PM
WL-03090288 Parts Open 1 $0.00 Feb 3, 7:10 PM
WL-03090284 Labor Open 3 $0.00 Feb 3, 7:10 PM
WL-03090285 Labor Open 1.5 $100.00 Feb 3, 7:10 PM
WL-03099349 Labor Open 0.016666666666667 $38.00 Feb 10, 2:40 PM

Details