Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01326121 ↗ ServiceMax

GE Healthcare FMI • FCO • PC

📍 SURGERY CENTER SOUTH — 2800 ROSS CLARK CIR STE 3, DOTHAN AL, 36301

Dec 12, 2025 → Feb 12, 2026

🔴 Behind
PC
SLA Clock
Per client agreement · Target: Jan 31, 2026
✗ SLA Missed
Active: 9 biz days
Paused: 31 biz days
🕐 Clock stopped: Tech Off Site (Feb 11, 2026)
▶ Clock Running
Status: Created
Dec 12 → Dec 15, 2025
1 business day (counted)
Running total: 1 of ? biz days used
⏸30d
⏸ Clock Paused
Status: Ready for Release
Dec 15 → Jan 29, 2026
30 business days (not counted)
▶ Clock Running
Status: Scheduled
Jan 29 → Jan 29, 2026
0 business days (counted)
Running total: 1 of ? biz days used
⏸ Clock Paused
Status: Awaiting Parts
Jan 29 → Jan 30, 2026
1 business day (not counted)
8d
▶ Clock Running
Status: Scheduled
Jan 30 → Feb 11, 2026
8 business days (counted)
Running total: 9 of ? biz days used
Created: Dec 12, 2025 Tech Off Site: Feb 11, 2026
Show SLA Clock Detail (5 periods)
Period Status Clock Biz Days Running Total
Dec 12 → Dec 15 Created ▶ Running 1 1
Dec 15 → Jan 29 Ready for Release ⏸ Paused 30 —
Jan 29 → Jan 29 Scheduled ▶ Running 0 1
Jan 29 → Jan 30 Awaiting Parts ⏸ Paused 1 —
Jan 30 → Feb 11 Scheduled ▶ Running 8 9
Dispatch 2.0d
Material Management 1.4d
Holding 30.9d (excluded)
Coordinators 8.4d
Field Work 1.9d
Billing 8.0d
✗ SLA Missed
Dispatch
2.0 days
Over SLA
Material Management
1.4 days
Holding (excluded from total)
30.9 days
Coordinators
8.4 days
Over SLA
Field Work
1.9 days
Over SLA
Billing
8.0 days
Over SLA
Created: Dec 12, 2025 Due: Jan 31, 2026 (33 days overdue)
📅
42.0 days Total Age
⏱️
30.9d in Ready for Release Longest Stage
🔄
10 transitions Status Changes
⚠️
17.7d over Total Delay
📦
1 orders, 0 quotes Parts & Quotes
📝
8 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Behind Schedule - Needs Attention
Ready to Bill • 82 days old
🚨
Primary Delay 30.9 days stuck in "Ready for Release"
⏱️
Total Delay 17.7 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
2.0d / 0.5d SLA
Ready for Release
30.9d
Scheduled
8.4d / 2.0d SLA
Awaiting Parts
1.4d / 3.0d SLA
Tech Off Site
0.1d / 2.0d SLA
Completed
1.8d / 1.0d SLA
Closed
3.0d / 1.0d SLA
Ready to Bill
8.0d / 1.0d SLA
Billing Review
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

01/29/2026 Brod - called 3347933411 was transferred to Tracys VM left message to schedule for next week 

🔧 Work Performed
"Template Name: Template Description: Problem Found: Action Taken: “Completed FMI 78101 by installing SW Version R2.8 or R2.9 and communicated with customer to scrap previous software versions”. Verification Test: “Performed Probe and Connectors Checks for all probes. Confirmed all probes pass. Completed all Peripheral Checks-system passed. Completed full system diagnostics-system passed. Equipment passed all required tests and has been returned to the customer fully functional”. Template Name: Template Description: Problem Found: Action Taken: “Completed FMI 78101 by installing new supplied batteries / Batteries installed by customer and dispose of old batteries according to local regulation”. Verification Test: “Performed battery charging test - verified after 10 minutes, the scan time increased. Completed full system diagnostics-system passed. Equipment passed all required tests and has been returned to the customer fully functional”."
🔍 Technician Findings
FMI needed
⚠️ Problem Description
FMI 78101E: Venue Fit Thermal Event due to battery Purpose: Each affected system will have a SW Version R4.5 update installed. FMI Type: Mandatory Recall FMI For code 2, 3, 4 and 5 closures, please reach out to FMI admin team at TCS.FMIAdmin@gehealthcare.com or 8668836784 – OPT. 5 for assistance in closing and correct objective evidence attachment to Activity/SR.
📄 Description
GE Healthcare - Venue Fit Ultrasound
📞 Call Description
FMI 78101

Timeline

📋
Work Order Created Dec 12, 11:07 AM
Work Order: WO-01326121
Type: FCO
Priority: PC
⏳ 2.0 business days
✅
Status: Ready for Release by Mandy Newman Dec 15, 12:09 PM
From: Entered
To: Ready for Release
Duration in Previous: 3d 1h
🚨 31.0 business days
👷
▶
4 Technician Assigned Jan 29, 3:22 PM
Technician Assigned → Dispatch Scheduled → Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Brandi Rodriguez
Scheduled For: 2026-02-02T06:00:00.000+0000
🗓️
Status: Scheduled by Brandi Rodriguez
From: Ready for Release
To: Scheduled
Duration in Previous: 45d 3h
📅
Dispatch Scheduled by Brandi Rodriguez
Scheduled For: 2026-02-02T17:00:00.000+0000
📦
▶
2 Parts Requested Jan 29, 3:30 PM
Parts Requested → Status: Awaiting Parts
📦
Status: Awaiting Parts by Brandi Rodriguez
From: Scheduled
To: Awaiting Parts
Duration in Previous: 7m
⏳ 2.0 business days
🗓️
▶
2 Status: Scheduled Jan 30, 3:57 PM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Brandi Rodriguez
Scheduled For: 2026-02-11T17:00:00.000+0000
⏳ 2.0 business days
🔩
2x Parts Added Feb 2, 12:12 PM
Type: Parts, Expenses
Status: Open
Qty: 2, 1
⚠️ 8.0 business days
🚗
Status: Tech Off Site by Samuel Biddie Feb 11, 11:32 AM
From: Scheduled
To: Tech Off Site
Duration in Previous: 11d 19h
⏱️
▶
2 Labor Added Feb 11, 12:05 PM
Labor Added → Travel Added
🚗
Travel Added
Type: Travel
Status: Open
Qty: 229
✔️
Status: Completed by Samuel Biddie Feb 11, 12:28 PM
From: Tech Off Site
To: Completed
Duration in Previous: 56m
⏱️
3x Labor Added Feb 11, 3:21 PM
Type: Labor, Travel
Status: Open
Qty: 1, 229
🏁
Status: Closed by Samuel Biddie Feb 12, 8:12 AM
From: Completed
To: Closed
Duration in Previous: 19h 43m
⏳ 3.0 business days
⏱️
Labor Added Feb 17, 10:14 AM
Type: Labor
Status: Open
Qty: 0.016666666666667
📄
Status: Ready to Bill by Timothy Amburgey Feb 17, 10:20 AM
From: Closed
To: Ready to Bill
Duration in Previous: 5d 2h
⚠️ 8.0 business days
💵
▶
2 Status: Billing Review Feb 26, 2:30 PM
Status: Billing Review → Status: Ready to Bill
📄
Status: Ready to Bill by Timothy Amburgey
From: Billing Review
To: Ready to Bill
Duration in Previous: 3m

Bottlenecks

Entered
Duration: 2.0 business days (threshold: 4.0 business hours)
Exceeded by 1.5 business days
Scheduled
Duration: 8.4 business days (threshold: 2.0 business days)
Exceeded by 6.4 business days
Completed
Duration: 1.8 business days (threshold: 1.0 business days)
Exceeded by 6.5 business hours
Closed
Duration: 3.0 business days (threshold: 1.0 business days)
Exceeded by 2.0 business days
Ready to Bill
Duration: 8.0 business days (threshold: 1.0 business days)
Exceeded by 7.0 business days

🔗 Related Artifacts

📦
Parts Order 00089319
Closed

ℹ️ Work Order Details

Status
Ready to Bill
Priority
PC
Type
FCO
Branch
N/A
Technician
Samuel Biddie
Scheduled
Feb 11, 12:00 PM
Created
Dec 12, 11:07 AM
Invoice #
N/A

Work Details (8)

Name Type Status Qty Amount Date
WL-03087979 Parts Open 2 $0.00 Feb 2, 12:12 PM
WL-03087980 Expenses Open 1 $0.00 Feb 2, 12:12 PM
WL-03100928 Labor Open 5 $450.00 Feb 11, 12:05 PM
WL-03100932 Travel Open 229 $0.00 Feb 11, 12:08 PM
WL-03101425 Labor Open 1 $100.00 Feb 11, 3:21 PM
WL-03101426 Labor Open 1 $450.00 Feb 11, 3:21 PM
WL-03101427 Travel Open 229 $0.00 Feb 11, 3:21 PM
WL-03108447 Labor Open 0.016666666666667 $38.00 Feb 17, 10:14 AM

Details