📍 TEXAS CHILDRENS HOSPITAL NORTH AUSTIN — 9835 N LAKE CREEK PKWY, AUSTIN TX, 78717
Dec 12, 2025 → Feb 26, 2026
🔴 Behind
PC
SLA Clock
Per client agreement · Target: Feb 28, 2026
✓ SLA Met (1 biz days early)
Active: 7 biz days
Paused: 43 biz days
🕐 Clock stopped: Completed (Feb 26, 2026)
▶ Clock Running
Status: Created
Dec 12 → Dec 15, 2025
1 business day (counted)
Running total: 1 of ? biz days used
⏸43d
⏸ Clock Paused
Status: Ready for Release
Dec 15 → Feb 18, 2026
43 business days (not counted)
5d
▶ Clock Running
Status: Scheduled
Feb 18 → Feb 25, 2026
5 business days (counted)
Running total: 6 of ? biz days used
▶ Clock Running
Status: Tech On Site
Feb 25 → Feb 26, 2026
1 business day (counted)
Running total: 7 of ? biz days used
Created: Dec 12, 2025Completed: Feb 26, 2026
Show SLA Clock Detail (4 periods)
Period
Status
Clock
Biz Days
Running Total
Dec 12 → Dec 15
Created
▶ Running
1
1
Dec 15 → Feb 18
Ready for Release
⏸ Paused
43
—
Feb 18 → Feb 25
Scheduled
▶ Running
5
6
Feb 25 → Feb 26
Tech On Site
▶ Running
1
7
Dispatch2.0d
Holding43.8d (excluded)
Coordinators4.6d
Field Work2.0d
✓ SLA Met
Dispatch
2.0 days
Over SLA
Holding(excluded from total)
43.8 days
Coordinators
4.6 days
Over SLA
Field Work
2.0 days
Over SLA
Created: Dec 12, 2025
Due: Feb 28, 2026 (5 days overdue)
📅
51.0 daysTotal Age
⏱️
43.8d in Ready for ReleaseLongest Stage
🔄
5 transitionsStatus Changes
⚠️
5.8d overTotal Delay
📦
0 orders, 0 quotesParts & Quotes
📝
3 linesWork Details
🏠
1 visitOn-Site Trips
👤
Self-ScheduledScheduling
AI Analysis
Powered by OpenAI
Generating AI analysis...
At Risk - Monitor Closely
Ready to Bill • 82 days old
🚨
Primary Delay43.8 days stuck in "Ready for Release"
⏱️
Total Delay5.8 business days over SLA thresholds
SLA vs Actual Time by Status
Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
2.0d / 0.5d SLA
Ready for Release
43.8d
Scheduled
4.6d / 2.0d SLA
Tech On Site
2.0d / 1.0d SLA
Closed
1.7d / 1.0d SLA
💬 Activities, Notes & Communications
🔒Internal CSA Notes
02/18/2026 Mklose dispatch to Philmon Feb 23rd. 02/17/2026 mklose found email for Roy Stuedemann, sent email adv Phil Feb 24-27 02/17/2026: ARoosa - Called; 737-229-2400, Biomed xfer me to Mngr. Roy M Stoodaman, VM/LM.... 02/12/2026 mklose called 737-229-2000 xfer to biomed, (biomed direct line 737-229-2400) xfer to Roy VM. 01/02/2026 MHamersley - recd email from Carlos, he is not POC for the TEXAS CHILDRENS HOSPITAL, Austin ... 12/31/2025 MHamersley - recd call from Carlos Reyna, 832-826-5213, POC; FSE Cred: Green Security; sent email: cxreyna@texaschildrens.org ... 12/30/2025 MHamersley - called 737-229-2000, xfer to Bio Med, call went to after hrs VM/LM;
🔧Work Performed
"Template Name:
Template Description:
Problem Found:
Action Taken:
“Completed FMI 78101 by installing SW Version R4.4.3 and
communicated with customer to scrap previous software versions”.
Verification Test:
“Performed Probe and Connectors Checks for all probes. Confirmed
all probes pass. Completed all Peripheral Checks-system passed.
Completed full system diagnostics-system passed. Equipment passed
all required tests and has been returned to the customer fully
functional”.
Template Name:
Template Description:
Problem Found:
Action Taken:
“Completed FMI 78101 by installing new supplied batteries /
Batteries installed by customer and dispose of old batteries
according to local regulation”.
Verification Test:
“Performed battery charging test - verified after 10 minutes, the scan
time increased. Completed full system diagnostics-system passed.
Equipment passed all required tests and has been returned to the
customer fully functional”"
🔍Technician Findings
"Template Name:
Template Description:
Problem Found:
Action Taken:
“Completed FMI 78101 by installing SW Version R4.4.3 and
communicated with customer to scrap previous software versions”.
Verification Test:
“Performed Probe and Connectors Checks for all probes. Confirmed
all probes pass. Completed all Peripheral Checks-system passed.
Completed full system diagnostics-system passed. Equipment passed
all required tests and has been returned to the customer fully
functional”.
Template Name:
Template Description:
Problem Found:
Action Taken:
“Completed FMI 78101 by installing new supplied batteries /
Batteries installed by customer and dispose of old batteries
according to local regulation”.
Verification Test:
“Performed battery charging test - verified after 10 minutes, the scan
time increased. Completed full system diagnostics-system passed.
Equipment passed all required tests and has been returned to the
customer fully functional”"
⚠️Problem Description
FMI 78101E: Venue Fit Thermal Event due to battery Purpose: Each affected system will have a SW Version R4.5 update installed. FMI Type: Mandatory Recall FMI For code 2, 3, 4 and 5 closures, please reach out to FMI admin team at TCS.FMIAdmin@gehealthcare.com or 8668836784 – OPT. 5 for assistance in closing and correct objective evidence attachment to Activity/SR.
📞Call Description
FMI 78101
📞
Live Call_Left Message
Completed Feb 17, 2026
02/17/2026: ARoosa - Called; 737-229-2400, Biomed xfer me to Mngr. Roy M Stoodaman, VM/LM
📧
Email: Field Action Notice - FMI 78101 - GE Healthcare - Venue Go/Fit Thermal Event - TEXAS CHILDRENS HOSPITAL NORTH AUSTIN - AUSTIN, TX - WO-01326133
Completed Dec 31, 2025
To: cxreyna@texaschildrens.org
CC: central.scheduling@emsar.com; brandi.rodriguez@emsar.com; mary.hamersley@emsar.com
BCC:
Attachment: Vendor Letter for Customers 78101 EMSAR.pdf, FMI 78101 Customer Letter_DOC3115777_Rev2.pdf
Subject: Field Action Notice - FMI 78101 - GE Healthcare - Venue Go/Fit Thermal Event - TEXAS CHILDRENS HOSPITAL NORTH AUSTIN - AUSTIN, TX - WO-01326133
Body:
Hi Carlos,
Thank you for returning my call today. As discussed, I am contacting you on behalf of GE Healthcar
📧
Live Call_Followed Up With Email
Completed Dec 31, 2025
12/31/2025 MHamersley - recd call from Carlos Reyna, 832-826-5213, POC; FSE Cred: Green Security; sent email: cxreyna@texaschildrens.org
📞
Live Call_Left Message
Completed Dec 30, 2025
12/30/2025 MHamersley - called 737-229-2000, xfer to Bio Med, call went to after hrs VM/LM;
📞
Live Call_No Answer Unable to Leave Message
Completed Dec 30, 2025
12/30/2025 MHamersley - called 737-229-2000, waited on hold over 5 minutes, will try back
Work Order: WO-01326133
Account: GE Healthcare FMI
Customer Case Number: 1-554880498023, 1-554907942676
Location: TEXAS CHILDRENS HOSPITAL NORTH AUSTIN
Address: 9835 N LAKE CREEK PKWY, AUSTIN, TX 78717
Manufacturer:
Model #:
Serial #: VFD000799
Contact Name: Chris Andrada
Contact Phone: O: 737-229
JPG
VFD000799_Product Label Pic
Feb 26, 2026
JPG
VFD000799_Batteries
Feb 26, 2026
JPG
VFD000799_Software Update
Feb 26, 2026
Timeline
📋
Work Order Created Dec 12, 11:07 AM
Work Order:WO-01326133
Type:FCO
Priority:PC
⏳2.0 business days
✅
Status: Ready for Release by Mandy NewmanDec 15, 12:19 PM