📍 TGH CRYSTAL RIVER — 6201 N SUNCOAST BLVD, CRYSTAL RIVER FL, 34428
Dec 12, 2025 → Jan 31, 2026
✅ Completed
PC
SLA Clock
Per client agreement · Target: Jan 31, 2026
✓ SLA Met
Active: 9 biz days
Paused: 23 biz days
🕐 Clock stopped: Completed (Jan 31, 2026)
▶ Clock Running
Status: Created
Dec 12 → Dec 15, 2025
1 business day (counted)
Running total: 1 of ? biz days used
⏸23d
⏸ Clock Paused
Status: Ready for Release
Dec 15 → Jan 20, 2026
23 business days (not counted)
▶ Clock Running
Status: Ready for Scheduling
Jan 20 → Jan 21, 2026
1 business day (counted)
Running total: 2 of ? biz days used
▶ Clock Running
Status: Assigned
Jan 21 → Jan 21, 2026
0 business days (counted)
Running total: 2 of ? biz days used
6d
▶ Clock Running
Status: Scheduled
Jan 21 → Jan 29, 2026
6 business days (counted)
Running total: 8 of ? biz days used
▶ Clock Running
Status: Tech On Site
Jan 29 → Jan 31, 2026
1 business day (counted)
Running total: 9 of ? biz days used
Created: Dec 12, 2025Completed: Jan 31, 2026
Show SLA Clock Detail (6 periods)
Period
Status
Clock
Biz Days
Running Total
Dec 12 → Dec 15
Created
▶ Running
1
1
Dec 15 → Jan 20
Ready for Release
⏸ Paused
23
—
Jan 20 → Jan 21
Ready for Scheduling
▶ Running
1
2
Jan 21 → Jan 21
Assigned
▶ Running
0
2
Jan 21 → Jan 29
Scheduled
▶ Running
6
8
Jan 29 → Jan 31
Tech On Site
▶ Running
1
9
Dispatch2.0d
Holding23.9d (excluded)
Coordinators8.4d
Field Work2.0d
Billing4.1d
✓ SLA Met
Dispatch
2.0 days
Over SLA
Holding(excluded from total)
23.9 days
Coordinators
8.4 days
Over SLA
Field Work
2.0 days
Over SLA
Billing
4.1 days
Over SLA
Created: Dec 12, 2025
Due: Jan 31, 2026
Completed: Jan 31, 2026 (on time)
📅
33.0 daysTotal Age
⏱️
23.9d in Ready for ReleaseLongest Stage
🔄
9 transitionsStatus Changes
⚠️
9.8d overTotal Delay
📦
0 orders, 0 quotesParts & Quotes
📝
8 linesWork Details
🏠
1 visitOn-Site Trips
👤
Self-ScheduledScheduling
AI Analysis
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Generating AI analysis...
Completed with minor delays
Invoiced • 82 days old
🚨
Primary Delay23.9 days stuck in "Ready for Release"
⏱️
Total Delay9.8 business days over SLA thresholds
SLA vs Actual Time by Status
Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
2.0d / 0.5d SLA
Ready for Release
23.9d
Ready for Scheduling
1.4d / 1.0d SLA
Assigned
0.0d / 0.5d SLA
Scheduled
7.0d / 2.0d SLA
Tech On Site
2.0d / 1.0d SLA
Closed
1.0d / 1.0d SLA
Ready to Bill
2.9d / 1.0d SLA
Invoice Pending
1.1d / 2.0d SLA
💬 Activities, Notes & Communications
🔒Internal CSA Notes
01/21/2026 ALuman - dispatch to Jared Heisler to complete 1/26. Email confirmation sent to Kenneth Brown kennethbrown@tgh.org. FSE instructed to call 937-993-6118 upon arrival
01/20/2026 MHamersley - recd email from Kenneth confirming device and ready to schedule; FSE should call Kenneth, 937-993-6118 upon arrival
01/20/2026 MHamersley - called 352-795-8343, busy signal x2; sent f/u email: kennethbrown@tgh.org
01/13/2026 ALuman - sent follow up email to Kenneth Brown kennethbrown@tgh.org to confirm and schedule FMI
12/22/2025 MHamersley - called 352-795-8343, Kenneth Brown, Biomedical Technician, phone was busy; sent email: kennethbrown@tgh.org
🔧Work Performed
"Template Name:
Template Description:
Problem Found:
Action Taken: Completed FMI 78101 by installing SW Version R4.5 and communicated with customer to scrap previous software versions.
Verification Test: Performed Probe and Connectors Checks for all probes. Confirmed all probes pass. Completed all Peripheral Checks-system passed. Completed full system diagnostics-system passed.
Template Name:
Template Description:
Problem Found:
Action Taken: “Completed FMI 78101 by installing new supplied batteries / Batteries installed by
customer and dispose of old batteries according to local regulation”.
Verification Test: “Performed battery charging test - verified after 10 minutes, the scan time increased. Completed full system diagnostics-system passed. Equipment passed all required tests and has been returned to the customer fully functional”."
🔍Technician Findings
"Template Name:
Template Description:
Problem Found:
Action Taken: Completed FMI 78101 by installing SW Version R4.5 and communicated with customer to scrap previous software versions.
Verification Test: Performed Probe and Connectors Checks for all probes. Confirmed all probes pass. Completed all Peripheral Checks-system passed. Completed full system diagnostics-system passed.
Template Name:
Template Description:
Problem Found:
Action Taken: “Completed FMI 78101 by installing new supplied batteries / Batteries installed by
customer and dispose of old batteries according to local regulation”.
Verification Test: “Performed battery charging test - verified after 10 minutes, the scan time increased. Completed full system diagnostics-system passed. Equipment passed all required tests and has been returned to the customer fully functional”."
⚠️Problem Description
FMI 78101D: Venue Go Thermal Event due to battery Purpose: Each affected system will have a SW Version R4.5 update installed. FMI Type: Mandatory Recall FMI For code 2, 3, 4 and 5 closures, please reach out to FMI admin team at TCS.FMIAdmin@gehealthcare.com or 8668836784 ? OPT. 5 for assistance in closing and correct objective evidence attachment to Activity/SR.
📞Call Description
FMI 78101
📧
Email_Response Confirmed
Completed Jan 20, 2026
01/20/2026 MHamersley - recd email from Kenneth confirming device and ready to schedule; FSE should call Kenneth, 937-993-6118 upon arrival
📞
Live Call_No Answer Unable to Leave Message
Completed Jan 20, 2026
01/20/2026 MHamersley - called 352-795-8343, busy signal x2
📞
Live Call_No Answer Unable to Leave Message
Completed Jan 20, 2026
01/20/2026 MHamersley - called 352-795-8343, busy signal
📧
Live Call_Followed Up With Email
Completed Dec 22, 2025
12/22/2025 MHamersley - called 352-795-8343, phone was busy; sent email: kennethbrown@tgh.org
📧
Email: Field Action Notice - FMI 78101 - GE Healthcare - Venue Go/Fit Thermal Event - TGH CRYSTAL RIVER - CRYSTAL RIVER, FL - WO-01326150
Completed Dec 22, 2025
To: kennethbrown@tgh.org
CC: central.scheduling@emsar.com; ashley.luman@emsar.com; mary.hamersley@emsar.com
BCC:
Attachment: Vendor Letter for Customers 78101 EMSAR.pdf, FMI 78101 Customer Letter_DOC3115777_Rev2.pdf
Subject: Field Action Notice - FMI 78101 - GE Healthcare - Venue Go/Fit Thermal Event - TGH CRYSTAL RIVER - CRYSTAL RIVER, FL - WO-01326150
Body:
Hi Kenneth,
I am contacting you on behalf of GE Healthcare about a Field Safety Notice issued for certain Venue Go and Venue Fit Ult
📅
WO-01326150 - FCO - CRYSTAL RIVER - TGH CRYSTAL RIVER
Jan 29, 2026 8:00am – 5:00pm
Work Order: WO-01326150
Account: GE Healthcare FMI
Customer Case Number: 1-555393359705, 1-555393195865
Location: TGH CRYSTAL RIVER
Address: 6201 N SUNCOAST BLVD, CRYSTAL RIVER, FL 34428
Manufacturer:
Model #:
Serial #: VGD003757
Contact Name: Kenneth Brown, Biomedical Technician
Contact Phone: 35
Timeline
📋
Work Order Created Dec 12, 11:07 AM
Work Order:WO-01326150
Type:FCO
Priority:PC
⏳2.0 business days
✅
Status: Ready for Release by Mandy NewmanDec 15, 12:10 PM
From:Entered
To:Ready for Release
Duration in Previous:3d 1h
🚨24.0 business days
📅
Status: Ready for Scheduling by Mary HamersleyJan 20, 3:37 PM