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← WO Overview

WO-01326152 ↗ ServiceMax

GE Healthcare FMI • FCO • PC

📍 TEXAS JOINT INSTITUTE MCKINNEY — 4201 MEDICAL CENTER DR STE 100, MCKINNEY TX, 75069

Dec 12, 2025 → Feb 18, 2026

🔴 Behind
PC
SLA Clock
Per client agreement · Target: Feb 28, 2026
✓ SLA Met (7 biz days early)
Active: 3 biz days
Paused: 41 biz days
🕐 Clock stopped: Completed (Feb 18, 2026)
▶ Clock Running
Status: Created
Dec 12 → Dec 15, 2025
1 business day (counted)
Running total: 1 of ? biz days used
⏸41d
⏸ Clock Paused
Status: Ready for Release
Dec 15 → Feb 16, 2026
41 business days (not counted)
▶ Clock Running
Status: Assigned
Feb 16 → Feb 16, 2026
0 business days (counted)
Running total: 1 of ? biz days used
▶ Clock Running
Status: Scheduled
Feb 16 → Feb 18, 2026
2 business days (counted)
Running total: 3 of ? biz days used
▶ Clock Running
Status: Tech On Site
Feb 18 → Feb 18, 2026
0 business days (counted)
Running total: 3 of ? biz days used
Created: Dec 12, 2025 Completed: Feb 18, 2026
Show SLA Clock Detail (5 periods)
Period Status Clock Biz Days Running Total
Dec 12 → Dec 15 Created ▶ Running 1 1
Dec 15 → Feb 16 Ready for Release ⏸ Paused 41 —
Feb 16 → Feb 16 Assigned ▶ Running 0 1
Feb 16 → Feb 18 Scheduled ▶ Running 2 3
Feb 18 → Feb 18 Tech On Site ▶ Running 0 3
Dispatch 2.0d
Holding 41.8d (excluded)
Coordinators 2.0d
Field Work 0.3d
✓ SLA Met
Dispatch
2.0 days
Over SLA
Holding (excluded from total)
41.8 days
Coordinators
2.0 days
Field Work
0.3 days
Created: Dec 12, 2025 Due: Feb 28, 2026 (5 days overdue)
📅
45.0 days Total Age
⏱️
41.8d in Ready for Release Longest Stage
🔄
6 transitions Status Changes
⚠️
7.7d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
5 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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At Risk - Monitor Closely
Ready to Bill • 82 days old
🚨
Primary Delay 41.8 days stuck in "Ready for Release"
⏱️
Total Delay 7.7 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
2.0d / 0.5d SLA
Ready for Release
41.8d
Assigned
0.0d / 0.5d SLA
Scheduled
2.0d / 2.0d SLA
Tech On Site
0.3d / 1.0d SLA
Closed
7.2d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

CONFIRMED


02/16/2026 LHill-rec'd email from Joline-That works for us.

See logged email.


02/16/2026 LHill-sent email to Joline-To move forward, we can have our FSE onsite on 02/18/2026, with an arrival time between 12:30 PM-2:30PM. Please confirm that this works for your facility.


2/16/2026 LHill-rec'd call from Joline Christoffersen. She advised that anytime on Wednesday 02/18 between 8-5 and Thursday 02/19 8-10 would work. I advised I would send an email to confirm time. joline.christoffersen@hcahealthcare.com


02/16/2026 LHill-Called 469-796-4295 . Receptionist advised I need to speak with Jolene or Jenna.  Left Jolene a message. (I am trying to offer 02/18 arrive between 1-3 place on calendar for 2:00. Only 3 mins away WO-01325732.)


02/05/2026 YEspino Called 469-796-4295 to verify the device in question. Was unable to speak to anybody or leave a message because once dialed all i heard was a busy signal.

🔧 Work Performed
Template Name: Template Description: Problem Found: Action Taken: “Completed FMI 78101 by installing SW Version R4.5 or R4.5 and communicated with customer to scrap previous software versions”. Verification Test: “Performed Probe and Connectors Checks for all probes. Confirmed all probes pass. Completed all Peripheral Checks-system passed. Completed full system diagnostics-system passed. Equipment passed all required tests and has been returned to the customer fully functional”. Template Name: Template Description: Problem Found: Action Taken: “Completed FMI 78101 by installing new supplied batteries / Batteries installed by customer and dispose of old batteries according to local regulation”. Verification Test: “Performed battery charging test - verified after 10 minutes, the scan time increased. Completed full system diagnostics-system passed. Equipment passed all required tests and has been returned to the customer fully functional”.
🔍 Technician Findings
FMI 78101
⚠️ Problem Description
FMI 78101E: Venue Fit Thermal Event due to battery Purpose: Each affected system will have a SW Version R4.5 update installed. FMI Type: Mandatory Recall FMI For code 2, 3, 4 and 5 closures, please reach out to FMI admin team at TCS.FMIAdmin@gehealthcare.com or 8668836784 – OPT. 5 for assistance in closing and correct objective evidence attachment to Activity/SR.
📞 Call Description
FMI 78101

Timeline

📋
Work Order Created Dec 12, 11:07 AM
Work Order: WO-01326152
Type: FCO
Priority: PC
⏳ 2.0 business days
✅
Status: Ready for Release by Mandy Newman Dec 15, 12:18 PM
From: Entered
To: Ready for Release
Duration in Previous: 3d 1h
🚨 42.0 business days
👷
▶
2 Technician Assigned Feb 16, 12:14 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Laura Hill
From: Ready for Release
To: Assigned
Duration in Previous: 62d 23h
🗓️
▶
2 Status: Scheduled Feb 16, 1:06 PM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Laura Hill
Scheduled For: 2026-02-18T17:30:00.000+0000
⏳ 2.0 business days
🔧
Status: Tech On Site by Christopher Womack Feb 18, 3:11 PM
From: Scheduled
To: Tech On Site
Duration in Previous: 2d 2h
⏱️
▶
2 3x Labor Added Feb 18, 3:25 PM
3x Labor Added → Expenses Added
💵
Expenses Added
Type: Expenses
Status: Open
Qty: 1
✔️
Status: Completed by Christopher Womack Feb 18, 5:17 PM
From: Tech On Site, Completed
To: Completed, Closed
Duration in Previous: 2h 5m, 0m
⚠️ 7.8 business days
⏱️
▶
2 Labor Added Feb 27, 1:06 PM
Labor Added → Status: Ready to Bill
📄
Status: Ready to Bill by Timothy Amburgey
From: Closed
To: Ready to Bill
Duration in Previous: 8d 19h

Bottlenecks

Entered
Duration: 2.0 business days (threshold: 4.0 business hours)
Exceeded by 1.5 business days
Closed
Duration: 7.2 business days (threshold: 1.0 business days)
Exceeded by 6.2 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Ready to Bill
Priority
PC
Type
FCO
Branch
N/A
Technician
Christopher Womack
Scheduled
Feb 18, 12:30 PM
Created
Dec 12, 11:07 AM
Invoice #
N/A

Work Details (5)

Name Type Status Qty Amount Date
WL-03110677 Labor Open 0.5 $100.00 Feb 18, 3:25 PM
WL-03110680 Labor Open 1.5 $100.00 Feb 18, 3:25 PM
WL-03110683 Travel Open 2 $0.00 Feb 18, 3:25 PM
WL-03110687 Expenses Open 1 $0.00 Feb 18, 3:26 PM
WL-03123413 Labor Open 0.016666666666667 $38.00 Feb 27, 1:06 PM

Details