Created: Dec 12, 2025
Due: Feb 28, 2026 (5 days overdue)
📅
52.0 daysTotal Age
⏱️
48.8d in Ready for ReleaseLongest Stage
🔄
5 transitionsStatus Changes
⚠️
2.5d overTotal Delay
📦
0 orders, 0 quotesParts & Quotes
📝
4 linesWork Details
🏠
1 visitOn-Site Trips
👤
Self-ScheduledScheduling
AI Analysis
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On Track
Ready to Bill • 82 days old
🚨
Primary Delay48.8 days stuck in "Ready for Release"
⏱️
Total Delay2.5 business days over SLA thresholds
SLA vs Actual Time by Status
Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
2.0d / 0.5d SLA
Ready for Release
48.8d
Scheduled
3.0d / 2.0d SLA
Tech On Site
0.0d / 1.0d SLA
Closed
1.0d / 1.0d SLA
💬 Activities, Notes & Communications
🔒Internal CSA Notes
02/24/2026 mklose dispatch to Philmon - walk in
02/20/2026 MHamersley - called 512-688-5579, spoke to Gabriel, she took info and will have practice mgr return call; VGD003013
01/20/2026 YEspino Called 512-688-5579 to verify the ultrasound device in question. Asked to be transferred over to the ultrasound dept, but was just asked for a call back info because the operator advised she would take a message and have them give me a call back.
🔧Work Performed
"Template Name:
Template Description:
Problem Found:
Action Taken:
“Completed FMI 78101 by installing SW Version R4.4.3 and
communicated with customer to scrap previous software versions”.
Verification Test:
“Performed Probe and Connectors Checks for all probes. Confirmed
all probes pass. Completed all Peripheral Checks-system passed.
Completed full system diagnostics-system passed. Equipment passed
all required tests and has been returned to the customer fully
functional”.
Template Name:
Template Description:
Problem Found:
Action Taken:
“Completed FMI 78101 by installing new supplied batteries /
Batteries installed by customer and dispose of old batteries
according to local regulation”.
Verification Test:
“Performed battery charging test - verified after 10 minutes, the scan
time increased. Completed full system diagnostics-system passed.
Equipment passed all required tests and has been returned to the
customer fully functional”"
🔍Technician Findings
"Template Name:
Template Description:
Problem Found:
Action Taken:
“Completed FMI 78101 by installing SW Version R4.4.3 and
communicated with customer to scrap previous software versions”.
Verification Test:
“Performed Probe and Connectors Checks for all probes. Confirmed
all probes pass. Completed all Peripheral Checks-system passed.
Completed full system diagnostics-system passed. Equipment passed
all required tests and has been returned to the customer fully
functional”.
Template Name:
Template Description:
Problem Found:
Action Taken:
“Completed FMI 78101 by installing new supplied batteries /
Batteries installed by customer and dispose of old batteries
according to local regulation”.
Verification Test:
“Performed battery charging test - verified after 10 minutes, the scan
time increased. Completed full system diagnostics-system passed.
Equipment passed all required tests and has been returned to the
customer fully functional”"
⚠️Problem Description
FMI 78101D: Venue Go Thermal Event due to battery Purpose: Each affected system will have a SW Version R4.5 update installed. FMI Type: Mandatory Recall FMI For code 2, 3, 4 and 5 closures, please reach out to FMI admin team at TCS.FMIAdmin@gehealthcare.com or 8668836784 ? OPT. 5 for assistance in closing and correct objective evidence attachment to Activity/SR.
📞Call Description
FMI 78101
📞
Live Call_Left Message
Completed Feb 20, 2026
02/20/2026 MHamersley - called 512-688-5579, spoke to Gabriel, she took info and will have practice mgr return call; VGD003013
📞
Live Call_ Left Message
Completed Jan 20, 2026
01/20/2026 YEspino Called 512-688-5579 to verify the ultrasound device in question. Asked to be transferred over to the ultrasound dept, but was just asked for a call back info because the operator advised she would take a message and have them give me a call back.
📅
WO-01326154 - FCO - GEORGETOWN - TEXAS ONCOLOGY
Feb 27, 2026 8:00am – 5:00pm
Work Order: WO-01326154
Account: GE Healthcare FMI
Customer Case Number: 1-554880180511, 1-554908010916
Location: TEXAS ONCOLOGY
Address: 1500 RIVERY BLVD STE 2215, GEORGETOWN, TX 78628
Manufacturer:
Model #:
Serial #: VGD003013
Contact Name: unknown
Contact Phone: 000-000-0000
Contact Email:
Due
JPG
VGD003013_Software Update
Feb 27, 2026
JPG
VGD003013_Product Label Pic
Feb 27, 2026
Timeline
📋
Work Order Created Dec 12, 11:07 AM
Work Order:WO-01326154
Type:FCO
Priority:PC
⏳2.0 business days
✅
Status: Ready for Release by Mandy NewmanDec 15, 12:18 PM