Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01326157 ↗ ServiceMax

GE Healthcare FMI • FCO • PC

📍 CHILDRENS HOSPITAL OF ALABAMA — 1604 6TH AVE S, BIRMINGHAM AL, 35233

Dec 12, 2025 → Feb 25, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Jan 31, 2026
✗ SLA Missed (12 biz days late)
Active: 44 biz days
Paused: 5 biz days
🕐 Clock stopped: Tech Off Site (Feb 25, 2026)
▶ Clock Running
Status: Created
Dec 12 → Dec 15, 2025
1 business day (counted)
Running total: 1 of ? biz days used
⏸5d
⏸ Clock Paused
Status: Ready for Release
Dec 15 → Dec 22, 2025
5 business days (not counted)
40d
▶ Clock Running
Status: On Hold
Dec 22 → Feb 20, 2026
40 business days (counted)
Running total: 41 of ? biz days used
▶ Clock Running
Status: Assigned
Feb 20 → Feb 24, 2026
2 business days (counted)
Running total: 43 of ? biz days used
▶ Clock Running
Status: Scheduled
Feb 24 → Feb 25, 2026
1 business day (counted)
Running total: 44 of ? biz days used
▶ Clock Running
Status: Tech On Site
Feb 25 → Feb 25, 2026
0 business days (counted)
Running total: 44 of ? biz days used
Created: Dec 12, 2025 Tech Off Site: Feb 25, 2026
Show SLA Clock Detail (6 periods)
Period Status Clock Biz Days Running Total
Dec 12 → Dec 15 Created ▶ Running 1 1
Dec 15 → Dec 22 Ready for Release ⏸ Paused 5 —
Dec 22 → Feb 20 On Hold ▶ Running 40 41
Feb 20 → Feb 24 Assigned ▶ Running 2 43
Feb 24 → Feb 25 Scheduled ▶ Running 1 44
Feb 25 → Feb 25 Tech On Site ▶ Running 0 44
Dispatch 2.0d
Holding 46.4d (excluded)
Coordinators 3.6d
Field Work 0.0d
Billing 5.0d
✗ SLA Missed
Dispatch
2.0 days
Over SLA
Holding (excluded from total)
46.4 days
Coordinators
3.6 days
Over SLA
Field Work
0.0 days
Billing
5.0 days
Over SLA
Created: Dec 12, 2025 Due: Jan 31, 2026 Completed: Feb 26, 2026 (25 days late)
📅
50.0 days Total Age
⏱️
40.5d in On Hold Longest Stage
🔄
9 transitions Status Changes
⚠️
7.3d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
2 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Completed with minor delays
Closed • 82 days old
🚨
Primary Delay 40.5 days stuck in "On Hold"
⏱️
Total Delay 7.3 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
2.0d / 0.5d SLA
Ready for Release
5.9d
On Hold
40.5d
Assigned
2.3d / 0.5d SLA
Scheduled
1.3d / 2.0d SLA
Tech On Site
0.0d / 1.0d SLA
Closed
2.0d / 1.0d SLA
Ready to Bill
4.0d / 1.0d SLA
WO Correction Needed
1.1d

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

12/22/2025 EMartin rcvd email from Matthew Lawrence <Matthew.Lawrence@childrensal.org> "Probo Medical and GE have both already been here and addressed FMI 78101on both of the listed device." attached service report sent to Ali and Fady for review 

12/22/2025 EMartin called W. Allen Dunsmore 205-638-5253 william.dunsmore@childrensal.org left VM sent follow up email for update on devices 

🔧 Work Performed
FMI 78101 Not Required – FMI was previously completed
⚠️ Problem Description
FMI 78101D: Venue Go Thermal Event due to battery Purpose: Each affected system will have a SW Version R4.5 update installed. FMI Type: Mandatory Recall FMI For code 2, 3, 4 and 5 closures, please reach out to FMI admin team at TCS.FMIAdmin@gehealthcare.com or 8668836784 ? OPT. 5 for assistance in closing and correct objective evidence attachment to Activity/SR.
📞 Call Description
FMI 78101

Timeline

📋
Work Order Created Dec 12, 11:07 AM
Work Order: WO-01326157
Type: FCO
Priority: PC
⏳ 2.0 business days
✅
Status: Ready for Release by Mandy Newman Dec 15, 12:09 PM
From: Entered
To: Ready for Release
Duration in Previous: 3d 1h
⚠️ 6.0 business days
⏸️
Status: On Hold by Erin Martin Dec 22, 2:36 PM
From: Ready for Release
To: On Hold
Duration in Previous: 7d 2h
🚨 41.0 business days
👷
▶
2 Technician Assigned Feb 20, 4:14 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Mandy Newman
From: On Hold
To: Assigned
Duration in Previous: 60d 1h
⏳ 3.0 business days
🗓️
▶
3 Status: Scheduled Feb 24, 4:38 PM
Status: Scheduled → Technician Assigned → Dispatch Scheduled
👷
Technician Assigned by Rebecca Arnold
Technician: Vivian Hyde
📅
Dispatch Scheduled by Rebecca Arnold
Scheduled For: 2026-02-24T13:00:00.000+0000
⏳ 1.9 business days
📅
▶
2 Dispatch Scheduled Feb 25, 6:52 PM
Dispatch Scheduled → Status: Tech On Site
🔧
Status: Tech On Site by Vivian Hyde
From: Scheduled
To: Tech On Site
Duration in Previous: 1d 2h
⏱️
▶
2 Labor Added Feb 25, 6:59 PM
Labor Added → Status: Tech Off Site
🚗
Status: Tech Off Site by Vivian Hyde
From: Tech On Site, Tech Off Site, Completed
To: Tech Off Site, Completed, Closed
Duration in Previous: 6m, 0m
⏳ 2.6 business days
⏱️
▶
2 Labor Added Feb 27, 11:10 AM
Labor Added → Status: Ready to Bill
📄
Status: Ready to Bill by Timothy Amburgey
From: Closed
To: Ready to Bill
Duration in Previous: 1d 16h
⏳ 4.0 business days
💵
Status: Billing Review by Timothy Amburgey Mar 4, 10:20 AM
From: Ready to Bill, Billing Review
To: Billing Review, WO Correction Needed
Duration in Previous: 4d 23h, 0m
🏁
Status: Closed by Vivian Hyde Mar 4, 7:34 PM
From: WO Correction Needed
To: Closed
Duration in Previous: 9h 13m

Bottlenecks

Entered
Duration: 2.0 business days (threshold: 4.0 business hours)
Exceeded by 1.5 business days
Assigned
Duration: 2.3 business days (threshold: 4.0 business hours)
Exceeded by 1.8 business days
Closed
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days
Ready to Bill
Duration: 4.0 business days (threshold: 1.0 business days)
Exceeded by 3.0 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Closed
Priority
PC
Type
FCO
Branch
N/A
Technician
Vivian Hyde
Scheduled
Feb 25, 8:00 AM
Created
Dec 12, 11:07 AM
Invoice #
N/A

Work Details (2)

Name Type Status Qty Amount Date
WL-03120166 Labor Open 0.75 $100.00 Feb 25, 6:59 PM
WL-03123084 Labor Open 0.016666666666667 $38.00 Feb 27, 11:10 AM

Details