Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01326162 ↗ ServiceMax

GE Healthcare FMI • FCO • PC

📍 TRISTAR HORIZON MEDICAL CENTER — 111 HIGHWAY 70 E, DICKSON TN, 37055

Dec 12, 2025 → Feb 18, 2026

🔴 Behind
PC
SLA Clock
Per client agreement · Target: Feb 28, 2026
✓ SLA Met (7 biz days early)
Active: 1 biz days
Paused: 43 biz days
🕐 Clock stopped: Completed (Feb 18, 2026)
▶ Clock Running
Status: Created
Dec 12 → Dec 15, 2025
1 business day (counted)
Running total: 1 of ? biz days used
⏸41d
⏸ Clock Paused
Status: Ready for Release
Dec 15 → Feb 13, 2026
41 business days (not counted)
▶ Clock Running
Status: Scheduled
Feb 13 → Feb 13, 2026
0 business days (counted)
Running total: 1 of ? biz days used
⏸ Clock Paused
Status: Awaiting Parts
Feb 13 → Feb 18, 2026
2 business days (not counted)
▶ Clock Running
Status: Tech On Site
Feb 18 → Feb 18, 2026
0 business days (counted)
Running total: 1 of ? biz days used
Created: Dec 12, 2025 Completed: Feb 18, 2026
Show SLA Clock Detail (5 periods)
Period Status Clock Biz Days Running Total
Dec 12 → Dec 15 Created ▶ Running 1 1
Dec 15 → Feb 13 Ready for Release ⏸ Paused 41 —
Feb 13 → Feb 13 Scheduled ▶ Running 0 1
Feb 13 → Feb 18 Awaiting Parts ⏸ Paused 2 —
Feb 18 → Feb 18 Tech On Site ▶ Running 0 1
Dispatch 2.0d
Material Management 2.9d
Holding 41.8d (excluded)
Coordinators 0.0d
Field Work 0.8d
Billing 2.6d
✓ SLA Met
Dispatch
2.0 days
Over SLA
Material Management
2.9 days
Holding (excluded from total)
41.8 days
Coordinators
0.0 days
Field Work
0.8 days
Billing
2.6 days
Over SLA
Created: Dec 12, 2025 Due: Feb 28, 2026 (5 days overdue)
📅
45.0 days Total Age
⏱️
41.8d in Ready for Release Longest Stage
🔄
8 transitions Status Changes
⚠️
6.4d over Total Delay
📦
1 orders, 0 quotes Parts & Quotes
📝
6 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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At Risk - Monitor Closely
Ready to Bill • 82 days old
🚨
Primary Delay 41.8 days stuck in "Ready for Release"
⏱️
Total Delay 6.4 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
2.0d / 0.5d SLA
Ready for Release
41.8d
Scheduled
0.0d / 2.0d SLA
Awaiting Parts
2.9d / 3.0d SLA
Tech On Site
0.2d / 1.0d SLA
Completed
0.7d / 1.0d SLA
Closed
4.3d / 1.0d SLA
Ready to Bill
2.6d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

02/13/2026 RArnold - Greg confirmed device and will have it on the biomed office on 02/18 in the morning. " If you will have your FSE come to the main receiving office that is across from Little Ceaser's on Hwy 46 here in Dickson I can get him escorted to BioMed where the equipment will be located for the recall." dispatching to Ryan

02/13/2026 RArnold - Called 16154460446 asked for biomed. Left a message. Sending email to schedule Ryan for 02/18. 

Gregory.Kubesh@HealthTrustPG.com


02/11/2026 RArnold - Called 615-744-2511 for Dereck. Sending him an email with all Tristar SN#s. Derek.Patterson@healthtrustpg.com 02/11/2026 RArnold - Called 615.744.0209 Taylor's old office number. Spoke to Hamdi. she is not the equpiment corrdinator but gave me number for Dereck 615-744-2511 - Dereck Patterson Dereck.Patterson@healthtrustpg.com 02/11/2026 RArnold - Called 615.982.5412 for Taylor Passmore. She is no longer euipment coordinator. Will have to call location directly.

🔧 Work Performed
Template Name: Template Description: Problem Found: Action Taken: “Completed FMI 78101 by installing SW Version R4.4.3 or R4.5 and communicated with customer to scrap previous software versions”. Verification Test: “Performed Probe and Connectors Checks for all probes. Confirmed all probes pass. Completed all Peripheral Checks-system passed. Completed full system diagnostics-system passed. GEHC FMI 78101 WOM Process Published: 06/12/2025 Page 7 of 14 v 1.0 Effective: 06/12/2025 Equipment passed all required tests and has been returned to the customer fully functional”. Template Name: Template Description: Problem Found: Action Taken: “Completed FMI 78101 by installing new supplied batteries / Batteries installed by customer and dispose of old batteries according to local regulation”. Verification Test: “Performed battery charging test - verified after 10 minutes, the scan time increased. Completed full system diagnostics-system passed. Equipment passed all required tests and has been returned to the customer fully functional”.
🔍 Technician Findings
FMI
⚠️ Problem Description
FMI 78101D: Venue Go Thermal Event due to battery Purpose: Each affected system will have a SW Version R4.5 update installed. FMI Type: Mandatory Recall FMI For code 2, 3, 4 and 5 closures, please reach out to FMI admin team at TCS.FMIAdmin@gehealthcare.com or 8668836784 ? OPT. 5 for assistance in closing and correct objective evidence attachment to Activity/SR.
📄 Description
GE Healthcare - Venue Go Ultrasound
📞 Call Description
FMI 78101

Timeline

📋
Work Order Created Dec 12, 11:07 AM
Work Order: WO-01326162
Type: FCO
Priority: PC
⏳ 2.0 business days
✅
Status: Ready for Release by Mandy Newman Dec 15, 12:14 PM
From: Entered
To: Ready for Release
Duration in Previous: 3d 1h
🚨 42.0 business days
👷
▶
5 Technician Assigned Feb 13, 12:06 PM
Technician Assigned → Dispatch Scheduled → Status: Scheduled → Parts Requested → Status: Awaiting Parts
📅
Dispatch Scheduled by Rebecca Arnold
Scheduled For: 2026-02-18T13:00:00.000+0000
🗓️
Status: Scheduled by Rebecca Arnold
From: Ready for Release
To: Scheduled
Duration in Previous: 59d 23h
📦
Parts Requested
Order: 00090353
Status: Canceled
📦
Status: Awaiting Parts by Rebecca Arnold
From: Scheduled
To: Awaiting Parts
Duration in Previous: 1m
⏳ 3.0 business days
🔧
▶
2 Status: Tech On Site Feb 18, 9:42 AM
Status: Tech On Site → 2x Labor Added
⏱️
2x Labor Added
Type: Labor
Status: Open
Qty: 1.5, 1.25
⏱️
▶
2 Labor Added Feb 18, 10:53 AM
Labor Added → Expenses Added
💵
Expenses Added
Type: Expenses
Status: Open
Qty: 1
🚗
▶
2 Travel Added Feb 18, 10:58 AM
Travel Added → Status: Completed
✔️
Status: Completed by Ryan Lewis
From: Tech On Site
To: Completed
Duration in Previous: 1h 19m
🏁
Status: Closed by Ryan Lewis Feb 18, 4:17 PM
From: Completed
To: Closed
Duration in Previous: 5h 15m
⏳ 5.0 business days
⏱️
▶
2 Labor Added Feb 24, 2:22 PM
Labor Added → Status: Ready to Bill
📄
Status: Ready to Bill by Timothy Amburgey
From: Closed
To: Ready to Bill
Duration in Previous: 5d 22h
⏳ 3.0 business days
💵
Status: Billing Review by Timothy Amburgey Feb 26, 11:26 AM
From: Ready to Bill, Billing Review
To: Billing Review, Ready to Bill
Duration in Previous: 1d 21h, 0m

Bottlenecks

Entered
Duration: 2.0 business days (threshold: 4.0 business hours)
Exceeded by 1.5 business days
Closed
Duration: 4.3 business days (threshold: 1.0 business days)
Exceeded by 3.3 business days
Ready to Bill
Duration: 2.6 business days (threshold: 1.0 business days)
Exceeded by 1.6 business days

🔗 Related Artifacts

📦
Parts Order 00090353
Canceled

ℹ️ Work Order Details

Status
Ready to Bill
Priority
PC
Type
FCO
Branch
N/A
Technician
Ryan Lewis
Scheduled
Feb 18, 8:00 AM
Created
Dec 12, 11:07 AM
Invoice #
N/A

Work Details (6)

Name Type Status Qty Amount Date
WL-03110005 Labor Open 1.5 $525.00 Feb 18, 9:44 AM
WL-03110006 Labor Open 1.25 $0.00 Feb 18, 9:44 AM
WL-03110143 Labor Open 1.25 $100.00 Feb 18, 10:53 AM
WL-03110148 Expenses Open 1 $0.00 Feb 18, 10:55 AM
WL-03110150 Travel Open 56 $0.00 Feb 18, 10:58 AM
WL-03117888 Labor Open 0.016666666666667 $38.00 Feb 24, 2:22 PM

Details