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← WO Overview

WO-01326164 ↗ ServiceMax

GE Healthcare FMI • FCO • PC

📍 TRISTAR JOINT REPLACEMENT INSTITUTE (SJRI) — 107 NATCHEZ PARK DR STE 202, DICKSON TN, 37055

Dec 12, 2025 → Feb 18, 2026

🔴 Behind
PC
SLA Clock
Per client agreement · Target: Feb 28, 2026
✓ SLA Met (7 biz days early)
Active: 4 biz days
Paused: 40 biz days
🕐 Clock stopped: Completed (Feb 18, 2026)
▶ Clock Running
Status: Created
Dec 12 → Dec 15, 2025
1 business day (counted)
Running total: 1 of ? biz days used
⏸39d
⏸ Clock Paused
Status: Ready for Release
Dec 15 → Feb 11, 2026
39 business days (not counted)
▶ Clock Running
Status: Scheduled
Feb 11 → Feb 11, 2026
0 business days (counted)
Running total: 1 of ? biz days used
⏸ Clock Paused
Status: Awaiting Parts
Feb 11 → Feb 12, 2026
1 business day (not counted)
3d
▶ Clock Running
Status: Scheduled
Feb 12 → Feb 18, 2026
3 business days (counted)
Running total: 4 of ? biz days used
▶ Clock Running
Status: Tech On Site
Feb 18 → Feb 18, 2026
0 business days (counted)
Running total: 4 of ? biz days used
Created: Dec 12, 2025 Completed: Feb 18, 2026
Show SLA Clock Detail (6 periods)
Period Status Clock Biz Days Running Total
Dec 12 → Dec 15 Created ▶ Running 1 1
Dec 15 → Feb 11 Ready for Release ⏸ Paused 39 —
Feb 11 → Feb 11 Scheduled ▶ Running 0 1
Feb 11 → Feb 12 Awaiting Parts ⏸ Paused 1 —
Feb 12 → Feb 18 Scheduled ▶ Running 3 4
Feb 18 → Feb 18 Tech On Site ▶ Running 0 4
Dispatch 2.0d
Material Management 1.4d
Holding 39.8d (excluded)
Coordinators 3.6d
Field Work 0.5d
✓ SLA Met
Dispatch
2.0 days
Over SLA
Material Management
1.4 days
Holding (excluded from total)
39.8 days
Coordinators
3.6 days
Over SLA
Field Work
0.5 days
Created: Dec 12, 2025 Due: Feb 28, 2026 (5 days overdue)
📅
45.0 days Total Age
⏱️
39.8d in Ready for Release Longest Stage
🔄
8 transitions Status Changes
⚠️
9.5d over Total Delay
📦
1 orders, 0 quotes Parts & Quotes
📝
6 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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At Risk - Monitor Closely
Ready to Bill • 82 days old
🚨
Primary Delay 39.8 days stuck in "Ready for Release"
⏱️
Total Delay 9.5 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
2.0d / 0.5d SLA
Ready for Release
39.8d
Scheduled
3.6d / 2.0d SLA
Awaiting Parts
1.4d / 3.0d SLA
Tech On Site
0.3d / 1.0d SLA
Completed
0.3d / 1.0d SLA
Closed
7.5d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

02/11/2026 RAnrold - Spoke Melissa McDonald. she confrimed SN# and Ryan for 02/08. 615-326-2992 desk number. Main office number 615-342-0038

Take ER entrance and elevetor to second floor.

ATTN: Melissa McDonald 

Melissa.McDonald2@hcahealthcare.com


02/11/2026: ARoosa- Called; 615-342-0038, Oper. answered and was disconnected before I spoke. Called again disconnected when Oper. picked up. 

🔧 Work Performed
Template Name: Template Description: Problem Found: Action Taken: “Completed FMI 78101 by installing SW Version R4.4.3 or R4.5 and communicated with customer to scrap previous software versions”. Verification Test: “Performed Probe and Connectors Checks for all probes. Confirmed all probes pass. Completed all Peripheral Checks-system passed. Completed full system diagnostics-system passed. Equipment passed all required tests and has been returned to the customer fully functional”. Template Name: Template Description: Problem Found: Action Taken: “Completed FMI 78101 by installing new supplied batteries / Batteries installed by customer and dispose of old batteries according to local regulation”. Verification Test: “Performed battery charging test - verified after 10 minutes, the scan time increased. Completed full system diagnostics-system passed. Equipment passed all required tests and has been returned to the customer fully functional”.
🔍 Technician Findings
FMI
⚠️ Problem Description
FMI 78101E: Venue Fit Thermal Event due to battery Purpose: Each affected system will have a SW Version R4.5 update installed. FMI Type: Mandatory Recall FMI For code 2, 3, 4 and 5 closures, please reach out to FMI admin team at TCS.FMIAdmin@gehealthcare.com or 8668836784 – OPT. 5 for assistance in closing and correct objective evidence attachment to Activity/SR.
📞 Call Description
FMI 78101

Timeline

📋
Work Order Created Dec 12, 11:07 AM
Work Order: WO-01326164
Type: FCO
Priority: PC
⏳ 2.0 business days
✅
Status: Ready for Release by Mandy Newman Dec 15, 12:14 PM
From: Entered
To: Ready for Release
Duration in Previous: 3d 1h
🚨 40.0 business days
👷
▶
5 Technician Assigned Feb 11, 3:33 PM
Technician Assigned → Status: Scheduled → Dispatch Scheduled → Parts Requested → Status: Awaiting Parts
🗓️
Status: Scheduled by Rebecca Arnold
From: Ready for Release
To: Scheduled
Duration in Previous: 58d 3h
📅
Dispatch Scheduled by Rebecca Arnold
Scheduled For: 2026-02-18T13:00:00.000+0000
📦
Parts Requested
Order: 00090190
Status: Closed
📦
Status: Awaiting Parts by Rebecca Arnold
From: Scheduled
To: Awaiting Parts
Duration in Previous: 1m
🔩
▶
2 2x Parts Added Feb 12, 2:24 PM
2x Parts Added → Status: Scheduled
🗓️
Status: Scheduled by Sean Weaver
From: Awaiting Parts
To: Scheduled
Duration in Previous: 22h 49m
⏳ 4.0 business days
🔧
▶
2 Status: Tech On Site Feb 18, 11:03 AM
Status: Tech On Site → 2x Labor Added
⏱️
2x Labor Added
Type: Labor, Travel
Status: Open
Qty: 0.5, 14
⏱️
▶
2 Labor Added Feb 18, 1:05 PM
Labor Added → Status: Completed
✔️
Status: Completed by Ryan Lewis
From: Tech On Site
To: Completed
Duration in Previous: 2h 4m
🏁
Status: Closed by Ryan Lewis Feb 18, 3:21 PM
From: Completed
To: Closed
Duration in Previous: 2h 13m
⚠️ 8.0 business days
⏱️
▶
2 Labor Added Feb 27, 1:06 PM
Labor Added → Status: Ready to Bill
📄
Status: Ready to Bill by Timothy Amburgey
From: Closed
To: Ready to Bill
Duration in Previous: 8d 21h

Bottlenecks

Entered
Duration: 2.0 business days (threshold: 4.0 business hours)
Exceeded by 1.5 business days
Scheduled
Duration: 3.6 business days (threshold: 2.0 business days)
Exceeded by 1.6 business days
Closed
Duration: 7.5 business days (threshold: 1.0 business days)
Exceeded by 6.5 business days

🔗 Related Artifacts

📦
Parts Order 00090190
Closed

ℹ️ Work Order Details

Status
Ready to Bill
Priority
PC
Type
FCO
Branch
N/A
Technician
Ryan Lewis
Scheduled
Feb 18, 8:00 AM
Created
Dec 12, 11:07 AM
Invoice #
N/A

Work Details (6)

Name Type Status Qty Amount Date
WL-03103103 Parts Open 1 $0.00 Feb 12, 2:24 PM
WL-03103104 Expenses Open 1 $0.00 Feb 12, 2:24 PM
WL-03110163 Labor Open 0.5 $525.00 Feb 18, 11:06 AM
WL-03110164 Travel Open 14 $0.00 Feb 18, 11:06 AM
WL-03110385 Labor Open 1.5 $100.00 Feb 18, 1:05 PM
WL-03123412 Labor Open 0.016666666666667 $38.00 Feb 27, 1:06 PM

Details