📍 TRISTAR BREAST SURGERY — 5653 FRIST BLVD STE 239, HERMITAGE TN, 37076
Dec 12, 2025 → Feb 13, 2026
🔴 Behind
PC
SLA Clock
Per client agreement · Target: Feb 28, 2026
✓ SLA Met (9 biz days early)
Active: 2 biz days
Paused: 40 biz days
🕐 Clock stopped: Completed (Feb 16, 2026)
▶ Clock Running
Status: Created
Dec 12 → Dec 15, 2025
1 business day (counted)
Running total: 1 of ? biz days used
⏸40d
⏸ Clock Paused
Status: Ready for Release
Dec 15 → Feb 12, 2026
40 business days (not counted)
▶ Clock Running
Status: Ready for Scheduling
Feb 12 → Feb 16, 2026
1 business day (counted)
Running total: 2 of ? biz days used
▶ Clock Running
Status: Assigned
Feb 16 → Feb 16, 2026
0 business days (counted)
Running total: 2 of ? biz days used
Created: Dec 12, 2025Completed: Feb 16, 2026
Show SLA Clock Detail (4 periods)
Period
Status
Clock
Biz Days
Running Total
Dec 12 → Dec 15
Created
▶ Running
1
1
Dec 15 → Feb 12
Ready for Release
⏸ Paused
40
—
Feb 12 → Feb 16
Ready for Scheduling
▶ Running
1
2
Feb 16 → Feb 16
Assigned
▶ Running
0
2
Dispatch2.0d
Holding40.8d (excluded)
Coordinators1.7d
Billing8.9d
✓ SLA Met
Dispatch
2.0 days
Over SLA
Holding(excluded from total)
40.8 days
Coordinators
1.7 days
Over SLA
Billing
8.9 days
Over SLA
Created: Dec 12, 2025
Due: Feb 28, 2026 (5 days overdue)
📅
43.0 daysTotal Age
⏱️
40.8d in Ready for ReleaseLongest Stage
🔄
8 transitionsStatus Changes
⚠️
9.1d overTotal Delay
📦
0 orders, 0 quotesParts & Quotes
📝
2 linesWork Details
🏠
1 visitOn-Site Trips
📋
CoordinatorScheduling
AI Analysis
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At Risk - Monitor Closely
Ready to Bill • 82 days old
🚨
Primary Delay40.8 days stuck in "Ready for Release"
⏱️
Total Delay9.1 business days over SLA thresholds
SLA vs Actual Time by Status
Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
2.0d / 0.5d SLA
Ready for Release
40.8d
Ready for Scheduling
1.7d / 1.0d SLA
Assigned
0.0d / 0.5d SLA
Closed
0.0d / 1.0d SLA
Ready to Bill
8.9d / 1.0d SLA
Billing Review
0.0d / 2.0d SLA
💬 Activities, Notes & Communications
🔒Internal CSA Notes
02/12/2026 Arnold - Per Derek, this location has closed. attaching LU and email
02/11/2026 RArnold - Called 615-744-2511 for Dereck. Sending him an email with all Tristar SN#s. Derek.Patterson@healthtrustpg.com 02/11/2026 RArnold - Called 615.744.0209 Taylor's old office number. Spoke to Hamdi. she is not the equpiment corrdinator but gave me number for Dereck 615-744-2511 - Dereck Patterson Dereck.Patterson@healthtrustpg.com 02/11/2026 RArnold - Called 615.982.5412 for Taylor Passmore. She is no longer euipment coordinator. Will have to call location directly.
🔧Work Performed
FMI 78101 Not Required –
Device Location is Unknown
⚠️Problem Description
FMI 78101B: Venue Go Thermal Event due to battery Purpose: Each affected system will have a SW Version R3.5 update installed. FMI Type: Mandatory Recall FMI For code 2, 3, 4 and 5 closures, please reach out to FMI admin team at TCS.FMIAdmin@gehealthcare.com or 8668836784 – OPT. 5 for assistance in closing and correct objective evidence attachment to Activity/SR.
📞Call Description
FMI 78101
MSG
Re Field Action Notice - FMI 78101 - GE Healthcare - Venue GoFit Thermal Event - TRISTAR CENTENNIAL MEDICAL CENTER - NASHVILLE TN - WO-01326170
Feb 12, 2026
PDF
LU_78101_VGC006961
Feb 12, 2026
Timeline
📋
Work Order Created Dec 12, 11:07 AM
Work Order:WO-01326168
Type:FCO
Priority:PC
⏳2.0 business days
✅
Status: Ready for Release by Mandy NewmanDec 15, 12:14 PM
From:Entered
To:Ready for Release
Duration in Previous:3d 1h
🚨41.0 business days
📅
Status: Ready for Scheduling by Mary HamersleyFeb 12, 1:19 PM