Created: Dec 12, 2025
Due: Jan 31, 2026 (33 days overdue)
📅
37.0 daysTotal Age
⏱️
31.9d in Ready for ReleaseLongest Stage
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18 transitionsStatus Changes
⚠️
16.9d overTotal Delay
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1 orders, 0 quotesParts & Quotes
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11 linesWork Details
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2 visitsOn-Site Trips
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Self-ScheduledScheduling
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2 On-Site Visits
2 on-site visits — follow-up trip required
👤 Self-scheduled by Samuel Biddie — scheduling delays attributed to technician, not coordinators
Visit 1Feb 2, 2026
Visit 2Feb 5, 2026
AI Analysis
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Behind Schedule - Needs Attention
Ready to Bill • 82 days old
🚨
Primary Delay31.9 days stuck in "Ready for Release"
⏱️
Total Delay16.9 business days over SLA thresholds
SLA vs Actual Time by Status
Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
2.0d / 0.5d SLA
Ready for Release
31.9d
Awaiting Parts
1.3d / 3.0d SLA
Tech On Site
0.6d / 1.0d SLA
Completed
4.1d / 1.0d SLA
Scheduled
1.0d / 2.0d SLA
Closed
2.0d / 1.0d SLA
Ready to Bill
15.9d / 1.0d SLA
Billing Review
0.0d / 2.0d SLA
💬 Activities, Notes & Communications
🔒Internal CSA Notes
02/05/2026 SRobinson- Follow up notes - Follow up not required. Received batteries and replaced. - Selecting follow up resolved.
SEB 02/05/2026 Replaced batteries SEB 02/02/2026 Upgrade software only 12/22/2025 EMartin sent email to Ryland Ausbrooks rausbrook@uabmc.edu for update on devices
🔧Work Performed
Template Description:
Problem Found:
Action Taken:
“Completed FMI 78101 by installing new supplied batteries /
Batteries installed by customer and dispose of old batteries
according to local regulation”.
Verification Test:
“Performed battery charging test - verified after 10 minutes, the scan
time increased. Completed full system diagnostics-system passed.
Equipment passed all required tests and has been returned to the
customer fully functional”
🔍Technician Findings
FMI needed
⚠️Problem Description
FMI 78101B: Venue Go Thermal Event due to battery Purpose: Each affected system will have a SW Version R3.5 update installed. FMI Type: Mandatory Recall FMI For code 2, 3, 4 and 5 closures, please reach out to FMI admin team at TCS.FMIAdmin@gehealthcare.com or 8668836784 – OPT. 5 for assistance in closing and correct objective evidence attachment to Activity/SR.
📞Call Description
FMI 78101
📧
Email: Field Action Notice - FMI 78101 - GE Healthcare - Venue Go/Fit Thermal Event - UAB HIGHLANDS - BIRMINGHAM, AL - WO-01326176
Completed Dec 22, 2025
To: rausbrook@uabmc.edu
CC: erin.martin@emsar.com; central.scheduling@emsar.com
BCC:
Attachment: Vendor Letter for Customers 78101 EMSAR.pdf, FMI 78101 Customer Letter_DOC3115777_Rev2.pdf
Subject: Field Action Notice - FMI 78101 - GE Healthcare - Venue Go/Fit Thermal Event - UAB HIGHLANDS - BIRMINGHAM, AL - WO-01326176
Body:
Hello Ryland,
I am contacting you on behalf of GE Healthcare about a Field Safety Notice issued for certain Venue Go and Venue Fit Ultrasound devices. The installed
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WO-01326176 - FCO - BIRMINGHAM - UAB HIGHLANDS
Feb 2, 2026 8:00am – 5:00pm
Work Order: WO-01326176
Account: GE Healthcare FMI
Customer Case Number: 1-554872124365, 1-554907699239
Location: UAB HIGHLANDS
Address: 1201 11TH AVE S, BIRMINGHAM, AL 35205
Manufacturer:
Model #:
Serial #: VGC000147
Contact Name: Ryland Ausbrook
Contact Phone: 205-930-8617
Contact Email: rausbro
PDF
VGC000147_product label pic
Feb 2, 2026
PDF
VGC000147_software
Feb 2, 2026
PDF
VGC000147_batteries
Feb 5, 2026
PDF
WO-1326176_Part_Order_Shipment_Ticket_00089427_2-5-2026 7-09 AM
Feb 5, 2026
Timeline
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Work Order Created Dec 12, 11:07 AM
Work Order:WO-01326176
Type:FCO
Priority:PC
⏳2.0 business days
✅
Status: Ready for Release by Mandy NewmanDec 15, 12:09 PM
From:Entered
To:Ready for Release
Duration in Previous:3d 1h
🚨32.0 business days
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▶
2
Parts Requested Jan 30, 4:14 PM
Parts Requested → Status: Awaiting Parts
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Status: Awaiting Parts by Brandi Rodriguez
From:Ready for Release
To:Awaiting Parts
Duration in Previous:46d 4h
⏳2.0 business days
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Status: Tech On Site by Samuel BiddieFeb 2, 9:15 AM