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Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01326189 ↗ ServiceMax

GE Healthcare FMI • FCO • PC

📍 UMC HEALTH & WELLNESS CENTER — 11011 SLIDE RD, LUBBOCK TX, 79424

Dec 12, 2025 → Feb 18, 2026

🔴 Behind
PC
SLA Clock
Per client agreement · Target: Feb 28, 2026
✓ SLA Met (6 biz days early)
Active: 2 biz days
Paused: 43 biz days
🕐 Clock stopped: Completed (Feb 19, 2026)
▶ Clock Running
Status: Created
Dec 12 → Dec 15, 2025
1 business day (counted)
Running total: 1 of ? biz days used
⏸43d
⏸ Clock Paused
Status: Ready for Release
Dec 15 → Feb 18, 2026
43 business days (not counted)
▶ Clock Running
Status: Scheduled
Feb 18 → Feb 18, 2026
0 business days (counted)
Running total: 1 of ? biz days used
▶ Clock Running
Status: Tech On Site
Feb 18 → Feb 19, 2026
1 business day (counted)
Running total: 2 of ? biz days used
Created: Dec 12, 2025 Completed: Feb 19, 2026
Show SLA Clock Detail (4 periods)
Period Status Clock Biz Days Running Total
Dec 12 → Dec 15 Created ▶ Running 1 1
Dec 15 → Feb 18 Ready for Release ⏸ Paused 43 —
Feb 18 → Feb 18 Scheduled ▶ Running 0 1
Feb 18 → Feb 19 Tech On Site ▶ Running 1 2
Dispatch 2.0d
Holding 43.8d (excluded)
Coordinators 0.0d
Field Work 1.2d
✓ SLA Met
Dispatch
2.0 days
Over SLA
Holding (excluded from total)
43.8 days
Coordinators
0.0 days
Field Work
1.2 days
Over SLA
Created: Dec 12, 2025 Due: Feb 28, 2026 (5 days overdue)
📅
45.1 days Total Age
⏱️
43.8d in Ready for Release Longest Stage
🔄
6 transitions Status Changes
⚠️
7.6d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
5 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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At Risk - Monitor Closely
Ready to Bill • 82 days old
🚨
Primary Delay 43.8 days stuck in "Ready for Release"
⏱️
Total Delay 7.6 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
2.0d / 0.5d SLA
Ready for Release
43.8d
Scheduled
0.0d / 2.0d SLA
Tech On Site
1.2d / 1.0d SLA
Completed
0.0d / 1.0d SLA
Closed
7.0d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

02/19/2026 SRobinson- Created follow up WO as requested. (WO-01352732)

01/19/2026 YEspino Called 806-775-8200 to verify the Ultrasound device in question. Was advised i would be transferred over to the Techs that handle the ultrasound devices but was just left on hold till the call was dropped.

🔧 Work Performed
"Template Name: Template Description: Problem Found: Action Taken: Completed FMI 78101 by installing SW Version R4.5 and communicated with customer to scrap previous software versions. Verification Test: Performed Probe and Connectors Checks for all probes. Confirmed all probes pass. Completed all Peripheral Checks-system passed. Completed full system diagnostics-system passed. Template Name: Template Description: Problem Found: Action Taken: “Completed FMI 78101 by installing new supplied batteries / Batteries installed by customer and dispose of old batteries according to local regulation”. Verification Test: “Performed battery charging test - verified after 10 minutes, the scan time increased. Completed full system diagnostics-system passed. Equipment passed all required tests and has been returned to the customer fully functional”."
🔍 Technician Findings
78101
⚠️ Problem Description
FMI 78101E: Venue Fit Thermal Event due to battery Purpose: Each affected system will have a SW Version R4.5 update installed. FMI Type: Mandatory Recall FMI For code 2, 3, 4 and 5 closures, please reach out to FMI admin team at TCS.FMIAdmin@gehealthcare.com or 8668836784 – OPT. 5 for assistance in closing and correct objective evidence attachment to Activity/SR.
📞 Call Description
FMI 78101

Timeline

📋
Work Order Created Dec 12, 11:07 AM
Work Order: WO-01326189
Type: FCO
Priority: PC
⏳ 2.0 business days
✅
Status: Ready for Release by Mandy Newman Dec 15, 12:19 PM
From: Entered
To: Ready for Release
Duration in Previous: 3d 1h
🚨 44.0 business days
👷
▶
4 Technician Assigned Feb 18, 8:24 AM
Technician Assigned → Dispatch Scheduled → Status: Scheduled → Status: Tech On Site
📅
Dispatch Scheduled by Rebecca Arnold
Scheduled For: 2026-02-18T13:00:00.000+0000
🗓️
Status: Scheduled by Rebecca Arnold
From: Ready for Release
To: Scheduled
Duration in Previous: 64d 20h
🔧
Status: Tech On Site by Eric Mancerella
From: Scheduled
To: Tech On Site
Duration in Previous: 3m
⏱️
2x Labor Added Feb 18, 8:31 AM
Type: Labor, Expenses
Status: Open
Qty: 0.25, 1
⏱️
2x Labor Added Feb 18, 7:18 PM
Type: Labor
Status: Open
Qty: 1, 1.25
✔️
▶
2 Status: Completed Feb 18, 8:14 PM
Status: Completed → Status: Closed
🏁
Status: Closed by Eric Mancerella
From: Completed
To: Closed
Duration in Previous: 1m
⚠️ 7.5 business days
⏱️
▶
2 Labor Added Feb 27, 1:06 PM
Labor Added → Status: Ready to Bill
📄
Status: Ready to Bill by Timothy Amburgey
From: Closed
To: Ready to Bill
Duration in Previous: 8d 16h

Bottlenecks

Entered
Duration: 2.0 business days (threshold: 4.0 business hours)
Exceeded by 1.5 business days
Tech On Site
Duration: 1.2 business days (threshold: 1.0 business days)
Exceeded by 1.2 business hours
Closed
Duration: 7.0 business days (threshold: 1.0 business days)
Exceeded by 6.0 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Ready to Bill
Priority
PC
Type
FCO
Branch
N/A
Technician
Eric Mancerella
Scheduled
Feb 18, 8:00 AM
Created
Dec 12, 11:07 AM
Invoice #
N/A

Work Details (5)

Name Type Status Qty Amount Date
WL-03109921 Labor Open 0.25 $100.00 Feb 18, 8:31 AM
WL-03109922 Expenses Open 1 $218.17 Feb 18, 8:31 AM
WL-03111104 Labor Open 1 $0.00 Feb 18, 7:18 PM
WL-03111105 Labor Open 1.25 $100.00 Feb 18, 7:18 PM
WL-03123410 Labor Open 0.016666666666667 $38.00 Feb 27, 1:06 PM

Details