Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01326201 ↗ ServiceMax

GE Healthcare FMI • FCO • PC

📍 UNIVERSITY MEDICAL CENTER — 602 INDIANA AVE, LUBBOCK TX, 79415

Dec 12, 2025 → Feb 19, 2026

🔴 Behind
PC
SLA Clock
Per client agreement · Target: Feb 28, 2026
✓ SLA Met (6 biz days early)
Active: 1 biz days
Paused: 44 biz days
🕐 Clock stopped: Completed (Feb 19, 2026)
▶ Clock Running
Status: Created
Dec 12 → Dec 15, 2025
1 business day (counted)
Running total: 1 of ? biz days used
⏸44d
⏸ Clock Paused
Status: Ready for Release
Dec 15 → Feb 19, 2026
44 business days (not counted)
▶ Clock Running
Status: Scheduled
Feb 19 → Feb 19, 2026
0 business days (counted)
Running total: 1 of ? biz days used
▶ Clock Running
Status: Tech On Site
Feb 19 → Feb 19, 2026
0 business days (counted)
Running total: 1 of ? biz days used
Created: Dec 12, 2025 Completed: Feb 19, 2026
Show SLA Clock Detail (4 periods)
Period Status Clock Biz Days Running Total
Dec 12 → Dec 15 Created ▶ Running 1 1
Dec 15 → Feb 19 Ready for Release ⏸ Paused 44 —
Feb 19 → Feb 19 Scheduled ▶ Running 0 1
Feb 19 → Feb 19 Tech On Site ▶ Running 0 1
Dispatch 2.0d
Holding 44.8d (excluded)
Coordinators 0.0d
Field Work 0.1d
Billing 2.7d
✓ SLA Met
Dispatch
2.0 days
Over SLA
Holding (excluded from total)
44.8 days
Coordinators
0.0 days
Field Work
0.1 days
Billing
2.7 days
Over SLA
Created: Dec 12, 2025 Due: Feb 28, 2026 (5 days overdue)
📅
46.0 days Total Age
⏱️
44.8d in Ready for Release Longest Stage
🔄
8 transitions Status Changes
⚠️
5.4d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
3 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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At Risk - Monitor Closely
Ready to Bill • 82 days old
🚨
Primary Delay 44.8 days stuck in "Ready for Release"
⏱️
Total Delay 5.4 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
2.0d / 0.5d SLA
Ready for Release
44.8d
Scheduled
0.0d / 2.0d SLA
Tech On Site
0.1d / 1.0d SLA
Completed
0.0d / 1.0d SLA
Closed
3.2d / 1.0d SLA
Ready to Bill
2.7d / 1.0d SLA
Billing Review
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

02/20/2026 SRobinson- Created follow up WO as requested. (WO-01353011)

02/13/2026 MHamersley - called 806-775-8200, xfer to Bio Med, call went to VM/LM

🔧 Work Performed
"Template Name: Template Description: Problem Found: Action Taken: Completed FMI 78101 by installing SW Version R4.5 and communicated with customer to scrap previous software versions. Verification Test: Performed Probe and Connectors Checks for all probes. Confirmed all probes pass. Completed all Peripheral Checks-system passed. Completed full system diagnostics-system passed. Template Name: Template Description: Problem Found: Action Taken: “Completed FMI 78101 by installing new supplied batteries / Batteries installed by customer and dispose of old batteries according to local regulation”. Verification Test: “Performed battery charging test - verified after 10 minutes, the scan time increased. Completed full system diagnostics-system passed. Equipment passed all required tests and has been returned to the customer fully functional”."
🔍 Technician Findings
78101
⚠️ Problem Description
FMI 78101D: Venue Go Thermal Event due to battery Purpose: Each affected system will have a SW Version R4.5 update installed. FMI Type: Mandatory Recall FMI For code 2, 3, 4 and 5 closures, please reach out to FMI admin team at TCS.FMIAdmin@gehealthcare.com or 8668836784 ? OPT. 5 for assistance in closing and correct objective evidence attachment to Activity/SR.
📞 Call Description
FMI 78101

Timeline

📋
Work Order Created Dec 12, 11:07 AM
Work Order: WO-01326201
Type: FCO
Priority: PC
⏳ 2.0 business days
✅
Status: Ready for Release by Mandy Newman Dec 15, 12:16 PM
From: Entered
To: Ready for Release
Duration in Previous: 3d 1h
🚨 45.0 business days
📅
▶
3 Dispatch Scheduled Feb 19, 4:14 PM
Dispatch Scheduled → Status: Scheduled → Technician Assigned
🗓️
Status: Scheduled by Rebecca Arnold
From: Ready for Release
To: Scheduled
Duration in Previous: 66d 3h
👷
Technician Assigned by Rebecca Arnold
Technician: Eric Mancerella
🔧
Status: Tech On Site by Eric Mancerella Feb 19, 4:31 PM
From: Scheduled
To: Tech On Site
Duration in Previous: 16m
⏱️
2x Labor Added Feb 19, 4:41 PM
Type: Labor
Status: Open
Qty: 1, 1.25
✔️
▶
2 Status: Completed Feb 19, 4:57 PM
Status: Completed → Status: Closed
🏁
Status: Closed by Eric Mancerella
From: Completed
To: Closed
Duration in Previous: 4m
⏳ 3.9 business days
⏱️
▶
2 Labor Added Feb 24, 1:12 PM
Labor Added → Status: Ready to Bill
📄
Status: Ready to Bill by Timothy Amburgey
From: Closed
To: Ready to Bill
Duration in Previous: 4d 20h
⏳ 3.0 business days
💵
▶
2 Status: Billing Review Feb 26, 11:01 AM
Status: Billing Review → Status: Ready to Bill
📄
Status: Ready to Bill by Timothy Amburgey
From: Billing Review
To: Ready to Bill
Duration in Previous: 1m

Bottlenecks

Entered
Duration: 2.0 business days (threshold: 4.0 business hours)
Exceeded by 1.5 business days
Closed
Duration: 3.2 business days (threshold: 1.0 business days)
Exceeded by 2.2 business days
Ready to Bill
Duration: 2.7 business days (threshold: 1.0 business days)
Exceeded by 1.7 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Ready to Bill
Priority
PC
Type
FCO
Branch
N/A
Technician
Eric Mancerella
Scheduled
Feb 19, 8:00 AM
Created
Dec 12, 11:07 AM
Invoice #
N/A

Work Details (3)

Name Type Status Qty Amount Date
WL-03112484 Labor Open 1 $0.00 Feb 19, 4:41 PM
WL-03112485 Labor Open 1.25 $100.00 Feb 19, 4:41 PM
WL-03117736 Labor Open 0.016666666666667 $38.00 Feb 24, 1:12 PM

Details