📍 UNIVERSITY OF TENNESSEE MEDICAL CENTER — 1924 ALCOA HWY, KNOXVILLE TN, 37920
Dec 12, 2025 → Jan 31, 2026
✅ Completed
PC
SLA Clock
Per client agreement · Target: Jan 31, 2026
✓ SLA Met
Active: 10 biz days
Paused: 22 biz days
🕐 Clock stopped: Completed (Jan 31, 2026)
▶ Clock Running
Status: Created
Dec 12 → Dec 15, 2025
1 business day (counted)
Running total: 1 of ? biz days used
⏸21d
⏸ Clock Paused
Status: Ready for Release
Dec 15 → Jan 15, 2026
21 business days (not counted)
▶ Clock Running
Status: Assigned
Jan 15 → Jan 15, 2026
0 business days (counted)
Running total: 1 of ? biz days used
⏸ Clock Paused
Status: Awaiting Parts
Jan 15 → Jan 16, 2026
1 business day (not counted)
9d
▶ Clock Running
Status: Assigned
Jan 16 → Jan 30, 2026
9 business days (counted)
Running total: 10 of ? biz days used
▶ Clock Running
Status: Scheduled
Jan 30 → Jan 31, 2026
0 business days (counted)
Running total: 10 of ? biz days used
▶ Clock Running
Status: Tech On Site
Jan 31 → Jan 31, 2026
0 business days (counted)
Running total: 10 of ? biz days used
Created: Dec 12, 2025Completed: Jan 31, 2026
Show SLA Clock Detail (7 periods)
Period
Status
Clock
Biz Days
Running Total
Dec 12 → Dec 15
Created
▶ Running
1
1
Dec 15 → Jan 15
Ready for Release
⏸ Paused
21
—
Jan 15 → Jan 15
Assigned
▶ Running
0
1
Jan 15 → Jan 16
Awaiting Parts
⏸ Paused
1
—
Jan 16 → Jan 30
Assigned
▶ Running
9
10
Jan 30 → Jan 31
Scheduled
▶ Running
0
10
Jan 31 → Jan 31
Tech On Site
▶ Running
0
10
Dispatch2.0d
Material Management1.8d
Holding21.8d (excluded)
Coordinators10.3d
Billing4.1d
✓ SLA Met
Dispatch
2.0 days
Over SLA
Material Management
1.8 days
Holding(excluded from total)
21.8 days
Coordinators
10.3 days
Over SLA
Billing
4.1 days
Over SLA
Created: Dec 12, 2025
Due: Jan 31, 2026
Completed: Feb 1, 2026 (on time)
📅
33.0 daysTotal Age
⏱️
21.8d in Ready for ReleaseLongest Stage
🔄
11 transitionsStatus Changes
⚠️
12.6d overTotal Delay
📦
1 orders, 0 quotesParts & Quotes
📝
7 linesWork Details
🏠
1 visitOn-Site Trips
👤
Self-ScheduledScheduling
AI Analysis
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Generating AI analysis...
Completed with significant delays
Invoiced • 82 days old
🚨
Primary Delay21.8 days stuck in "Ready for Release"
⏱️
Total Delay12.6 business days over SLA thresholds
SLA vs Actual Time by Status
Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
2.0d / 0.5d SLA
Ready for Release
21.8d
Assigned
9.7d / 0.5d SLA
Awaiting Parts
1.8d / 3.0d SLA
Scheduled
0.6d / 2.0d SLA
Tech On Site
0.0d / 1.0d SLA
Completed
0.0d / 1.0d SLA
Closed
1.0d / 1.0d SLA
Ready to Bill
3.0d / 1.0d SLA
Invoice Pending
1.1d / 2.0d SLA
💬 Activities, Notes & Communications
🔒Internal CSA Notes
01/13/2026 Brod - sent follow up email to Connor Simmons to have FSE onsite for 01/19. ***
01/02/2026 MHamersley - called 865-305-9000, xfer to Bio Med, spoke to Connor Simmons, POC, 865-317-3166, address is correct, FSE Cred: Reptrax; sent email: cisimmons@utmck.edu
🔧Work Performed
"Template Name:
Template Description:
Problem Found:
Action Taken: “Completed FMI 78101 by installing SW Version R2.8 or R2.9 and communicated with
customer to scrap previous software versions”.
Verification Test: “Performed Probe and Connectors Checks for all probes. Confirmed all probes pass. Completed all Peripheral Checks-system passed. Completed full system diagnostics-system passed.
Equipment passed all required tests and has been returned to the customer fully
functional”.
Template Name:
Template Description:
Problem Found:
Action Taken: “Completed FMI 78101 by installing new supplied batteries / Batteries installed by customer and dispose of old batteries according to local regulation”.
🔍Technician Findings
"Template Name:
Template Description:
Problem Found:
Action Taken: “Completed FMI 78101 by installing SW Version R2.8 or R2.9 and communicated with
customer to scrap previous software versions”.
Verification Test: “Performed Probe and Connectors Checks for all probes. Confirmed all probes pass. Completed all Peripheral Checks-system passed. Completed full system diagnostics-system passed.
Equipment passed all required tests and has been returned to the customer fully
functional”.
Template Name:
Template Description:
Problem Found:
Action Taken: “Completed FMI 78101 by installing new supplied batteries / Batteries installed by customer and dispose of old batteries according to local regulation”.
⚠️Problem Description
FMI 78101B: Venue Go Thermal Event due to battery Purpose: Each affected system will have a SW Version R3.5 update installed. FMI Type: Mandatory Recall FMI For code 2, 3, 4 and 5 closures, please reach out to FMI admin team at TCS.FMIAdmin@gehealthcare.com or 8668836784 – OPT. 5 for assistance in closing and correct objective evidence attachment to Activity/SR.
📞Call Description
FMI 78101
📅
WO-01326237 - FCO - KNOXVILLE - UNIVERSITY OF TENNESSEE MEDICAL CENTER
Jan 29, 2026 7:00pm – 7:00pm
Work Order: WO-01326237
Account: GE Healthcare FMI
Customer Case Number: 1-554872124649, 1-554907716726
Location: UNIVERSITY OF TENNESSEE MEDICAL CENTER
Address: 1924 ALCOA HWY, KNOXVILLE, TN 37920
Manufacturer:
Model #:
Serial #: VGC000155
Contact Name: Connor Simmons
Contact Phone: 865-317-3166
JFIF
VGC000155 Full
Jan 30, 2026
JFIF
VGC000155 Batteries Both
Jan 30, 2026
JFIF
VGC000155 SN
Jan 30, 2026
JFIF
VGC000155 SW
Jan 30, 2026
Timeline
📋
Work Order Created Dec 12, 11:07 AM
Work Order:WO-01326237
Type:FCO
Priority:PC
⏳2.0 business days
✅
Status: Ready for Release by Mandy NewmanDec 15, 12:14 PM
From:Entered
To:Ready for Release
Duration in Previous:3d 1h
🚨22.0 business days
👷
Status: Assigned by Brandi RodriguezJan 15, 12:50 PM
From:Ready for Release
To:Assigned
Duration in Previous:31d 0h
📦
▶
2
Parts Requested Jan 15, 12:57 PM
Parts Requested → Status: Awaiting Parts
📦
Status: Awaiting Parts by Brandi Rodriguez
From:Assigned
To:Awaiting Parts
Duration in Previous:7m
⏳2.0 business days
👷
▶
2
Technician Assigned Jan 16, 1:53 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Brandi Rodriguez
From:Awaiting Parts
To:Assigned
Duration in Previous:1d 0h
⏳1.0 business days
🔩
2x Parts Added Jan 19, 9:00 AM
Type:Parts, Expenses
Status:Open
Qty:2, 1
⚠️9.0 business days
📅
▶
2
Dispatch Scheduled Jan 30, 1:49 PM
Dispatch Scheduled → Status: Scheduled
🗓️
Status: Scheduled by Brandi Rodriguez
From:Assigned
To:Scheduled
Duration in Previous:13d 23h
🔧
▶
2
Status: Tech On Site Jan 30, 9:49 PM
Status: Tech On Site → 4x Labor Added
⏱️
4x Labor Added
Type:Labor, Travel
Status:Open
Qty:3, 1, 1.5, 206
✔️
Status: Completed by Bruce BallardJan 30, 10:16 PM
From:Tech On Site
To:Completed
Duration in Previous:26m
⏳0.2 business days
🏁
Status: Closed by Bruce BallardJan 31, 10:34 PM
From:Completed
To:Closed
Duration in Previous:1d 0h
⏳1.0 business days
⏱️
Labor Added Feb 2, 9:27 AM
Type:Labor
Status:Open
Qty:0.016666666666667
📄
Status: Ready to Bill by Timothy AmburgeyFeb 2, 9:39 AM
From:Closed
To:Ready to Bill
Duration in Previous:1d 11h
⏳3.0 business days
📨
Status: Invoice Pending by Timothy AmburgeyFeb 4, 5:50 PM
From:Ready to Bill
To:Invoice Pending
Duration in Previous:2d 8h
🧾
▶
2
Invoice Created Feb 5, 4:15 PM
Invoice Created → Status: Invoiced
💰
Status: Invoiced by Yecenia Campos
From:Invoice Pending
To:Invoiced
Duration in Previous:22h 25m
Bottlenecks
Entered
Duration: 2.0 business days (threshold: 4.0 business hours)
Exceeded by 1.5 business days
Assigned
Duration: 9.6 business days (threshold: 4.0 business hours)
Exceeded by 9.1 business days
Ready to Bill
Duration: 3.0 business days (threshold: 1.0 business days)