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Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01326239 ↗ ServiceMax

GE Healthcare FMI • FCO • PC

📍 UNIVERSITY OF TENNESSEE MEDICAL CENTER — 1924 ALCOA HWY, KNOXVILLE TN, 37920

Dec 12, 2025 → Feb 24, 2026

🔴 Behind
PC
SLA Clock
Per client agreement · Target: Feb 28, 2026
✓ SLA Met (2 biz days early)
Active: 27 biz days
Paused: 22 biz days
🕐 Clock stopped: Completed (Feb 25, 2026)
▶ Clock Running
Status: Created
Dec 12 → Dec 15, 2025
1 business day (counted)
Running total: 1 of ? biz days used
⏸21d
⏸ Clock Paused
Status: Ready for Release
Dec 15 → Jan 15, 2026
21 business days (not counted)
▶ Clock Running
Status: Assigned
Jan 15 → Jan 15, 2026
0 business days (counted)
Running total: 1 of ? biz days used
⏸ Clock Paused
Status: Awaiting Parts
Jan 15 → Jan 16, 2026
1 business day (not counted)
25d
▶ Clock Running
Status: Assigned
Jan 16 → Feb 24, 2026
25 business days (counted)
Running total: 26 of ? biz days used
▶ Clock Running
Status: Scheduled
Feb 24 → Feb 25, 2026
1 business day (counted)
Running total: 27 of ? biz days used
▶ Clock Running
Status: Tech On Site
Feb 25 → Feb 25, 2026
0 business days (counted)
Running total: 27 of ? biz days used
Created: Dec 12, 2025 Completed: Feb 25, 2026
Show SLA Clock Detail (7 periods)
Period Status Clock Biz Days Running Total
Dec 12 → Dec 15 Created ▶ Running 1 1
Dec 15 → Jan 15 Ready for Release ⏸ Paused 21 —
Jan 15 → Jan 15 Assigned ▶ Running 0 1
Jan 15 → Jan 16 Awaiting Parts ⏸ Paused 1 —
Jan 16 → Feb 24 Assigned ▶ Running 25 26
Feb 24 → Feb 25 Scheduled ▶ Running 1 27
Feb 25 → Feb 25 Tech On Site ▶ Running 0 27
Dispatch 2.0d
Material Management 1.7d
Holding 21.8d (excluded)
Coordinators 26.7d
Field Work 0.4d
Billing 1.7d
✓ SLA Met
Dispatch
2.0 days
Over SLA
Material Management
1.7 days
Holding (excluded from total)
21.8 days
Coordinators
26.7 days
Over SLA
Field Work
0.4 days
Billing
1.7 days
Over SLA
Created: Dec 12, 2025 Due: Feb 28, 2026 (5 days overdue)
📅
49.6 days Total Age
⏱️
25.6d in Assigned Longest Stage
🔄
11 transitions Status Changes
⚠️
27.3d over Total Delay
📦
1 orders, 0 quotes Parts & Quotes
📝
4 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Behind Schedule - Needs Attention
Ready to Bill • 82 days old
🚨
Primary Delay 25.6 days stuck in "Assigned"
⏱️
Total Delay 27.3 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
2.0d / 0.5d SLA
Ready for Release
21.8d
Assigned
25.6d / 0.5d SLA
Awaiting Parts
1.7d / 3.0d SLA
Scheduled
1.0d / 2.0d SLA
Tech On Site
0.4d / 1.0d SLA
Completed
0.0d / 1.0d SLA
Closed
1.0d / 1.0d SLA
Ready to Bill
1.7d / 1.0d SLA
Billing Review
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes
01/13/2026 Brod - sent follow up email to Connor Simmons to have FSE onsite for 01/19. *** 01/02/2026 MHamersley - called 865-305-9000, xfer to Bio Med, spoke to Connor Simmons, POC, 865-317-3166, address is correct, FSE Cred: Reptrax; sent email: cisimmons@utmck.edu
🔧 Work Performed
"Template Name: Template Description: Problem Found: Action Taken: “Completed FMI 78101 by installing SW Version R3.4 or R3.5 and communicated with customer to scrap previous software versions”. Verification Test: “Performed Probe and Connectors Checks for all probes. Confirmed all probes pass. Completed all Peripheral Checks-system passed. Completed full system diagnostics-system passed. Equipment passed all required tests and has been returned to the customer fully functional”. Template Name: Template Description: Problem Found: Action Taken: “Completed FMI 78101 by installing new supplied batteries / Batteries installed by customer and dispose of old batteries according to local regulation”. Verification Test: “Performed battery charging test - verified after 10 minutes, the scan time increased. Completed full system diagnostics-system passed. Equipment passed all required tests and has been returned to the customer fully functional”."
🔍 Technician Findings
"Template Name: Template Description: Problem Found: Action Taken: “Completed FMI 78101 by installing SW Version R3.4 or R3.5 and communicated with customer to scrap previous software versions”. Verification Test: “Performed Probe and Connectors Checks for all probes. Confirmed all probes pass. Completed all Peripheral Checks-system passed. Completed full system diagnostics-system passed. Equipment passed all required tests and has been returned to the customer fully functional”. Template Name: Template Description: Problem Found: Action Taken: “Completed FMI 78101 by installing new supplied batteries / Batteries installed by customer and dispose of old batteries according to local regulation”. Verification Test: “Performed battery charging test - verified after 10 minutes, the scan time increased. Completed full system diagnostics-system passed. Equipment passed all required tests and has been returned to the customer fully functional”."
⚠️ Problem Description
FMI 78101B: Venue Go Thermal Event due to battery Purpose: Each affected system will have a SW Version R3.5 update installed. FMI Type: Mandatory Recall FMI For code 2, 3, 4 and 5 closures, please reach out to FMI admin team at TCS.FMIAdmin@gehealthcare.com or 8668836784 – OPT. 5 for assistance in closing and correct objective evidence attachment to Activity/SR.
📞 Call Description
FMI 78101

Timeline

📋
Work Order Created Dec 12, 11:07 AM
Work Order: WO-01326239
Type: FCO
Priority: PC
⏳ 2.0 business days
✅
Status: Ready for Release by Mandy Newman Dec 15, 12:14 PM
From: Entered
To: Ready for Release
Duration in Previous: 3d 1h
🚨 22.0 business days
👷
Status: Assigned by Brandi Rodriguez Jan 15, 12:50 PM
From: Ready for Release
To: Assigned
Duration in Previous: 31d 0h
📦
▶
2 Parts Requested Jan 15, 1:00 PM
Parts Requested → Status: Awaiting Parts
📦
Status: Awaiting Parts by Brandi Rodriguez
From: Assigned
To: Awaiting Parts
Duration in Previous: 9m
⏳ 2.0 business days
👷
▶
2 Technician Assigned Jan 16, 2:03 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Mandy Newman
From: Awaiting Parts
To: Assigned
Duration in Previous: 1d 1h
⏳ 1.0 business days
🔩
2x Parts Added Jan 19, 9:06 AM
Type: Parts, Expenses
Status: Open
Qty: 2, 1
🚨 25.0 business days
📅
▶
2 Dispatch Scheduled Feb 24, 12:09 PM
Dispatch Scheduled → Status: Scheduled
🗓️
Status: Scheduled by Brandi Rodriguez
From: Assigned
To: Scheduled
Duration in Previous: 38d 22h
🔧
Status: Tech On Site by Bruce Ballard Feb 24, 8:25 PM
From: Scheduled
To: Tech On Site
Duration in Previous: 8h 15m
⏱️
Labor Added Feb 24, 10:44 PM
Type: Labor
Status: Open
Qty: 1.5
✔️
▶
2 Status: Completed Feb 24, 11:36 PM
Status: Completed → Status: Closed
🏁
Status: Closed by Bruce Ballard
From: Completed
To: Closed
Duration in Previous: 3m
⏱️
▶
2 Labor Added Feb 25, 1:41 PM
Labor Added → Status: Ready to Bill
📄
Status: Ready to Bill by Timothy Amburgey
From: Closed
To: Ready to Bill
Duration in Previous: 14h 5m
💵
▶
2 Status: Billing Review Feb 26, 9:11 AM
Status: Billing Review → Status: Ready to Bill
📄
Status: Ready to Bill by Timothy Amburgey
From: Billing Review
To: Ready to Bill
Duration in Previous: 1m

Bottlenecks

Entered
Duration: 2.0 business days (threshold: 4.0 business hours)
Exceeded by 1.5 business days
Assigned
Duration: 25.6 business days (threshold: 4.0 business hours)
Exceeded by 25.1 business days
Ready to Bill
Duration: 1.7 business days (threshold: 1.0 business days)
Exceeded by 5.3 business hours

🔗 Related Artifacts

📦
Parts Order 00088382
Closed

ℹ️ Work Order Details

Status
Ready to Bill
Priority
PC
Type
FCO
Branch
N/A
Technician
Bruce Ballard
Scheduled
Feb 24, 9:00 AM
Created
Dec 12, 11:07 AM
Invoice #
N/A

Work Details (4)

Name Type Status Qty Amount Date
WL-03070097 Parts Open 2 $0.00 Jan 19, 9:06 AM
WL-03070098 Expenses Open 1 $0.00 Jan 19, 9:06 AM
WL-03118865 Labor Open 1.5 $100.00 Feb 24, 10:44 PM
WL-03119546 Labor Open 0.016666666666667 $38.00 Feb 25, 1:41 PM

Details