Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01326248 ↗ ServiceMax

GE Healthcare FMI • FCO • PC

📍 UNIVERSITY OF TENNESSEE MEDICAL CENTER — 1924 ALCOA HWY, KNOXVILLE TN, 37920

Dec 12, 2025 → Feb 24, 2026

🔴 Behind
PC
SLA Clock
Per client agreement · Target: Feb 28, 2026
✓ SLA Met (2 biz days early)
Active: 27 biz days
Paused: 22 biz days
🕐 Clock stopped: Completed (Feb 25, 2026)
▶ Clock Running
Status: Created
Dec 12 → Dec 15, 2025
1 business day (counted)
Running total: 1 of ? biz days used
⏸21d
⏸ Clock Paused
Status: Ready for Release
Dec 15 → Jan 15, 2026
21 business days (not counted)
▶ Clock Running
Status: Assigned
Jan 15 → Jan 15, 2026
0 business days (counted)
Running total: 1 of ? biz days used
⏸ Clock Paused
Status: Awaiting Parts
Jan 15 → Jan 16, 2026
1 business day (not counted)
▶ Clock Running
Status: Assigned
Jan 16 → Jan 22, 2026
3 business days (counted)
Running total: 4 of ? biz days used
23d
▶ Clock Running
Status: Scheduled
Jan 22 → Feb 25, 2026
23 business days (counted)
Running total: 27 of ? biz days used
▶ Clock Running
Status: Tech On Site
Feb 25 → Feb 25, 2026
0 business days (counted)
Running total: 27 of ? biz days used
Created: Dec 12, 2025 Completed: Feb 25, 2026
Show SLA Clock Detail (7 periods)
Period Status Clock Biz Days Running Total
Dec 12 → Dec 15 Created ▶ Running 1 1
Dec 15 → Jan 15 Ready for Release ⏸ Paused 21 —
Jan 15 → Jan 15 Assigned ▶ Running 0 1
Jan 15 → Jan 16 Awaiting Parts ⏸ Paused 1 —
Jan 16 → Jan 22 Assigned ▶ Running 3 4
Jan 22 → Feb 25 Scheduled ▶ Running 23 27
Feb 25 → Feb 25 Tech On Site ▶ Running 0 27
Dispatch 2.0d
Material Management 1.7d
Holding 21.8d (excluded)
Coordinators 26.8d
Field Work 0.4d
✓ SLA Met
Dispatch
2.0 days
Over SLA
Material Management
1.7 days
Holding (excluded from total)
21.8 days
Coordinators
26.8 days
Over SLA
Field Work
0.4 days
Created: Dec 12, 2025 Due: Feb 28, 2026 (5 days overdue)
📅
49.6 days Total Age
⏱️
23.2d in Scheduled Longest Stage
🔄
9 transitions Status Changes
⚠️
26.8d over Total Delay
📦
1 orders, 0 quotes Parts & Quotes
📝
7 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Behind Schedule - Needs Attention
Ready to Bill • 82 days old
🚨
Primary Delay 23.2 days stuck in "Scheduled"
⏱️
Total Delay 26.8 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
2.0d / 0.5d SLA
Ready for Release
21.8d
Assigned
3.6d / 0.5d SLA
Awaiting Parts
1.7d / 3.0d SLA
Scheduled
23.2d / 2.0d SLA
Tech On Site
0.4d / 1.0d SLA
Completed
0.0d / 1.0d SLA
Closed
2.0d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes
01/13/2026 Brod - sent follow up email to Connor Simmons to have FSE onsite for 01/19. *** 01/02/2026 MHamersley - called 865-305-9000, xfer to Bio Med, spoke to Connor Simmons, POC, 865-317-3166, address is correct, FSE Cred: Reptrax; sent email: cisimmons@utmck.edu
🔧 Work Performed
Template Name: Template Description: Problem Found: Action Taken: “Completed FMI 78101 by installing SW Version R3.4 or R3.5 and communicated with customer to scrap previous software versions”. Verification Test: “Performed Probe and Connectors Checks for all probes. Confirmed all probes pass. Completed all Peripheral Checks-system passed. Completed full system diagnostics-system passed. Equipment passed all required tests and has been returned to the customer fully functional”. Template Name: Template Description: Problem Found: Action Taken: “Completed FMI 78101 by installing new supplied batteries / Batteries installed by customer and dispose of old batteries according to local regulation” Verification Test: “Performed battery charging test - verified after 10 minutes, the scan time increased. Completed full system diagnostics-system passed. Equipment passed all required tests and has been returned to the customer fully functional”.
🔍 Technician Findings
Template Name: Template Description: Problem Found: Action Taken: “Completed FMI 78101 by installing SW Version R3.4 or R3.5 and communicated with customer to scrap previous software versions”. Verification Test: “Performed Probe and Connectors Checks for all probes. Confirmed all probes pass. Completed all Peripheral Checks-system passed. Completed full system diagnostics-system passed. Equipment passed all required tests and has been returned to the customer fully functional”. Template Name: Template Description: Problem Found: Action Taken: “Completed FMI 78101 by installing new supplied batteries / Batteries installed by customer and dispose of old batteries according to local regulation” Verification Test: “Performed battery charging test - verified after 10 minutes, the scan time increased. Completed full system diagnostics-system passed. Equipment passed all required tests and has been returned to the customer fully functional”.
⚠️ Problem Description
FMI 78101C: Venue Fit Thermal Event due to battery Purpose: Each affected system will have a SW Version R3.5 update installed. FMI Type: Mandatory Recall FMI For code 2, 3, 4 and 5 closures, please reach out to FMI admin team at TCS.FMIAdmin@gehealthcare.com or 8668836784 – OPT. 5 for assistance in closing and correct objective evidence attachment to Activity/SR.
📞 Call Description
FMI 78101

Timeline

📋
Work Order Created Dec 12, 11:07 AM
Work Order: WO-01326248
Type: FCO
Priority: PC
⏳ 2.0 business days
✅
Status: Ready for Release by Mandy Newman Dec 15, 12:14 PM
From: Entered
To: Ready for Release
Duration in Previous: 3d 1h
🚨 22.0 business days
👷
Status: Assigned by Brandi Rodriguez Jan 15, 12:50 PM
From: Ready for Release
To: Assigned
Duration in Previous: 31d 0h
📦
▶
2 Parts Requested Jan 15, 1:01 PM
Parts Requested → Status: Awaiting Parts
📦
Status: Awaiting Parts by Brandi Rodriguez
From: Assigned
To: Awaiting Parts
Duration in Previous: 11m
⏳ 2.0 business days
👷
▶
2 Technician Assigned Jan 16, 2:04 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Mandy Newman
From: Awaiting Parts
To: Assigned
Duration in Previous: 1d 1h
⏳ 1.0 business days
🔩
2x Parts Added Jan 19, 9:13 AM
Type: Parts, Expenses
Status: Open
Qty: 2, 1
⏳ 3.0 business days
📅
▶
2 Dispatch Scheduled Jan 22, 11:08 AM
Dispatch Scheduled → Status: Scheduled
🗓️
Status: Scheduled by Brandi Rodriguez
From: Assigned
To: Scheduled
Duration in Previous: 5d 21h
📅
Dispatch Scheduled by Brandi Rodriguez Jan 22, 11:15 AM
Scheduled For: 2026-01-26T14:00:00.000+0000
🚨 22.2 business days
📅
Dispatch Scheduled by Fady Messak Feb 24, 1:14 AM
Scheduled For: 2026-02-26T14:00:00.000+0000
🔧
Status: Tech On Site by Bruce Ballard Feb 24, 8:26 PM
From: Scheduled
To: Tech On Site
Duration in Previous: 33d 9h
⏱️
▶
2 2x Labor Added Feb 24, 10:55 PM
2x Labor Added → Labor Added
⏱️
Labor Added
Type: Labor
Status: Open
Qty: 0.25
🚗
Travel Added Feb 24, 11:01 PM
Type: Travel
Status: Open
Qty: 10
✔️
▶
2 Status: Completed Feb 24, 11:38 PM
Status: Completed → Status: Closed
🏁
Status: Closed by Bruce Ballard
From: Completed
To: Closed
Duration in Previous: 1m
⏳ 2.0 business days
⏱️
▶
2 Labor Added Feb 26, 12:09 PM
Labor Added → Status: Ready to Bill
📄
Status: Ready to Bill by Timothy Amburgey
From: Closed
To: Ready to Bill
Duration in Previous: 1d 12h

Bottlenecks

Entered
Duration: 2.0 business days (threshold: 4.0 business hours)
Exceeded by 1.5 business days
Assigned
Duration: 3.6 business days (threshold: 4.0 business hours)
Exceeded by 3.1 business days
Scheduled
Duration: 23.2 business days (threshold: 2.0 business days)
Exceeded by 21.2 business days
Closed
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days

🔗 Related Artifacts

📦
Parts Order 00088384
Closed

ℹ️ Work Order Details

Status
Ready to Bill
Priority
PC
Type
FCO
Branch
N/A
Technician
Bruce Ballard
Scheduled
Feb 26, 9:00 AM
Created
Dec 12, 11:07 AM
Invoice #
N/A

Work Details (7)

Name Type Status Qty Amount Date
WL-03070115 Parts Open 2 $0.00 Jan 19, 9:13 AM
WL-03070116 Expenses Open 1 $0.00 Jan 19, 9:13 AM
WL-03118886 Labor Open 1.5 $100.00 Feb 24, 10:55 PM
WL-03118888 Expenses Open 1 $0.00 Feb 24, 10:55 PM
WL-03118896 Labor Open 0.25 $0.00 Feb 24, 10:58 PM
WL-03118898 Travel Open 10 $0.00 Feb 24, 11:01 PM
WL-03121186 Labor Open 0.016666666666667 $38.00 Feb 26, 12:09 PM

Details