📍 UNIVERSITY OF TENNESSEE MEDICAL CENTER — 1924 ALCOA HWY, KNOXVILLE TN, 37920
Dec 12, 2025 → Jan 23, 2026
✅ Completed
PC
SLA Clock
Per client agreement · Target: Jan 31, 2026
✓ SLA Met (7 biz days early)
Active: 4 biz days
Paused: 21 biz days
🕐 Clock stopped: Completed (Jan 21, 2026)
▶ Clock Running
Status: Created
Dec 12 → Dec 15, 2025
1 business day (counted)
Running total: 1 of ? biz days used
⏸21d
⏸ Clock Paused
Status: Ready for Release
Dec 15 → Jan 15, 2026
21 business days (not counted)
▶ Clock Running
Status: Scheduled
Jan 15 → Jan 15, 2026
0 business days (counted)
Running total: 1 of ? biz days used
2d
▶ Clock Running
Status: Assigned
Jan 15 → Jan 20, 2026
2 business days (counted)
Running total: 3 of ? biz days used
▶ Clock Running
Status: Tech On Site
Jan 20 → Jan 21, 2026
1 business day (counted)
Running total: 4 of ? biz days used
Created: Dec 12, 2025Completed: Jan 21, 2026
Show SLA Clock Detail (5 periods)
Period
Status
Clock
Biz Days
Running Total
Dec 12 → Dec 15
Created
▶ Running
1
1
Dec 15 → Jan 15
Ready for Release
⏸ Paused
21
—
Jan 15 → Jan 15
Scheduled
▶ Running
0
1
Jan 15 → Jan 20
Assigned
▶ Running
2
3
Jan 20 → Jan 21
Tech On Site
▶ Running
1
4
Dispatch2.0d
Holding21.8d (excluded)
Coordinators1.8d
Field Work4.0d
Billing4.1d
✓ SLA Met
Dispatch
2.0 days
Over SLA
Holding(excluded from total)
21.8 days
Coordinators
1.8 days
Over SLA
Field Work
4.0 days
Over SLA
Billing
4.1 days
Over SLA
Created: Dec 12, 2025
Due: Jan 31, 2026
Completed: Jan 24, 2026 (7 days early)
📅
28.0 daysTotal Age
⏱️
21.8d in Ready for ReleaseLongest Stage
🔄
9 transitionsStatus Changes
⚠️
11.8d overTotal Delay
📦
0 orders, 0 quotesParts & Quotes
📝
7 linesWork Details
🏠
1 visitOn-Site Trips
👤
Self-ScheduledScheduling
AI Analysis
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Generating AI analysis...
Completed with significant delays
Invoiced • 82 days old
🚨
Primary Delay21.8 days stuck in "Ready for Release"
⏱️
Total Delay11.8 business days over SLA thresholds
SLA vs Actual Time by Status
Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
2.0d / 0.5d SLA
Ready for Release
21.8d
Scheduled
0.0d / 2.0d SLA
Assigned
1.8d / 0.5d SLA
Tech On Site
2.0d / 1.0d SLA
Completed
2.0d / 1.0d SLA
Closed
6.0d / 1.0d SLA
Ready to Bill
2.9d / 1.0d SLA
Invoice Pending
1.1d / 2.0d SLA
💬 Activities, Notes & Communications
🔒Internal CSA Notes
01/13/2026 Brod - sent follow up email to Connor Simmons to have FSE onsite for 01/19. ***
01/02/2026 MHamersley - called 865-305-9000, xfer to Bio Med, spoke to Connor Simmons, POC, 865-317-3166, address is correct, FSE Cred: Reptrax; sent email: cisimmons@utmck.edu
🔧Work Performed
Template Name:
Template Description:
Problem Found:
Action Taken: “Completed FMI 78101 by installing SW Version R5.0.5 or R5.1 and communicated with
customer to scrap previous software versions”.
Verification Test: “Performed Probe and Connectors Checks for all probes. Confirmed all probes pass. Completed all Peripheral Checks-system passed. Completed full system diagnostics-system passed.
Equipment passed all required tests and has been returned to the customer fully functional”.
🔍Technician Findings
Template Name:
Template Description:
Problem Found:
Action Taken: “Completed FMI 78101 by installing SW Version R5.0.5 or R5.1 and communicated with
customer to scrap previous software versions”.
Verification Test: “Performed Probe and Connectors Checks for all probes. Confirmed all probes pass. Completed all Peripheral Checks-system passed. Completed full system diagnostics-system passed.
Equipment passed all required tests and has been returned to the customer fully functional”.
⚠️Problem Description
FMI 78101G: Venue Go Thermal Event due to battery Purpose: Each affected system will have a SW Version R5.1 update installed. FMI Type: Mandatory Recall FMI For code 2, 3, 4 and 5 closures, please reach out to FMI admin team at TCS.FMIAdmin@gehealthcare.com or 8668836784 – OPT. 5 for assistance in closing and correct objective evidence attachment to Activity/SR.
📞Call Description
FMI 78101
📅
WO-01326249 - FCO - KNOXVILLE - UNIVERSITY OF TENNESSEE MEDICAL CENTER
Jan 18, 2026 7:00pm – 7:00pm
Work Order: WO-01326249
Account: GE Healthcare FMI
Customer Case Number: 1-554892422078
Location: UNIVERSITY OF TENNESSEE MEDICAL CENTER
Address: 1924 ALCOA HWY, KNOXVILLE, TN 37920
Manufacturer:
Model #:
Serial #: VGE000294
Contact Name: Connor Simmons
Contact Phone: 865-317-3166
Contact Email: c
JFIF
VGE000294 Software
Jan 21, 2026
JFIF
VGE000294 SN
Jan 21, 2026
Timeline
📋
Work Order Created Dec 12, 11:07 AM
Work Order:WO-01326249
Type:FCO
Priority:PC
⏳2.0 business days
✅
Status: Ready for Release by Mandy NewmanDec 15, 12:14 PM