Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01326289 ↗ ServiceMax

GE Healthcare FMI • FCO • PC

📍 VALLEY REGIONAL MEDICAL CENTER — 100 E ALTON GLOOR BLVD STE A, BROWNSVILLE TX, 78526

Dec 12, 2025 → Feb 13, 2026

🔴 Behind
PC
SLA Clock
Per client agreement · Target: Feb 28, 2026
✓ SLA Met (9 biz days early)
Active: 6 biz days
Paused: 36 biz days
🕐 Clock stopped: Completed (Feb 13, 2026)
▶ Clock Running
Status: Created
Dec 12 → Dec 15, 2025
1 business day (counted)
Running total: 1 of ? biz days used
⏸36d
⏸ Clock Paused
Status: Ready for Release
Dec 15 → Feb 6, 2026
36 business days (not counted)
▶ Clock Running
Status: Assigned
Feb 6 → Feb 6, 2026
0 business days (counted)
Running total: 1 of ? biz days used
5d
▶ Clock Running
Status: Scheduled
Feb 6 → Feb 13, 2026
5 business days (counted)
Running total: 6 of ? biz days used
▶ Clock Running
Status: Tech On Site
Feb 13 → Feb 13, 2026
0 business days (counted)
Running total: 6 of ? biz days used
Created: Dec 12, 2025 Completed: Feb 13, 2026
Show SLA Clock Detail (5 periods)
Period Status Clock Biz Days Running Total
Dec 12 → Dec 15 Created ▶ Running 1 1
Dec 15 → Feb 6 Ready for Release ⏸ Paused 36 —
Feb 6 → Feb 6 Assigned ▶ Running 0 1
Feb 6 → Feb 13 Scheduled ▶ Running 5 6
Feb 13 → Feb 13 Tech On Site ▶ Running 0 6
Dispatch 2.0d
Holding 36.8d (excluded)
Coordinators 5.7d
Field Work 0.8d
Billing 5.8d
✓ SLA Met
Dispatch
2.0 days
Over SLA
Holding (excluded from total)
36.8 days
Coordinators
5.7 days
Over SLA
Field Work
0.8 days
Billing
5.8 days
Over SLA
Created: Dec 12, 2025 Due: Feb 28, 2026 (5 days overdue)
📅
43.0 days Total Age
⏱️
36.8d in Ready for Release Longest Stage
🔄
9 transitions Status Changes
⚠️
8.8d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
4 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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At Risk - Monitor Closely
Ready to Bill • 82 days old
🚨
Primary Delay 36.8 days stuck in "Ready for Release"
⏱️
Total Delay 8.8 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
2.0d / 0.5d SLA
Ready for Release
36.8d
Assigned
0.3d / 0.5d SLA
Scheduled
5.5d / 2.0d SLA
Tech On Site
0.8d / 1.0d SLA
Closed
0.4d / 1.0d SLA
Ready to Bill
5.8d / 1.0d SLA
Billing Review
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

CONFIRMED


02/06/2026 LHill-rec'd email from Zach-That schedule works for us.

See logged email.


02/06/2026 LHill-sent email to Zach-To move forward, we can have our FSE onsite on 02/12/2026 & 02/13/2026, with an arrival time between 9AM-11AM on both days. Please confirm that this works for your facility.

See logged email on WO-01326289.


02/06/2026 LHill-Called (956) 350-7000 spoke with Zach/Bio Med Department.

Contact Name: Zack / Bio Med Department (956) 350-7000

Address verified: Yes

POC email address: Zachary.mercado@gehealthcare.com

Devices match: Yes

Have batteries been received? Never rec’d batteries.

1. Are there any special instructions we should relay to the Technician upon their arrival? No

2. Are there any Credentialing Requirements for our Technician’s onsite visit? No

3. Are there any COVID requirements or policies we need to be aware of before the Technician’s onsite visit? No



02/06/2026 LHill-No contact info on WO, location. or previous WO. Found ((956) 350-7000) online.

🔧 Work Performed
Template Name: Template Description: Problem Found: Action Taken: “Completed FMI 78101 by installing SW Version R2.9 or R4.5 and communicated with customer to scrap previous software versions”. Verification Test: “Performed Probe and Connectors Checks for all probes. Confirmed all probes pass. Completed all Peripheral Checks-system passed. Completed full system diagnostics-system passed. Equipment passed all required tests and has been returned to the customer fully functional”. Template Name: Template Description: Problem Found: Action Taken: “Completed FMI 78101 by installing new supplied batteries / Batteries installed by customer and dispose of old batteries according to local regulation”. Verification Test: “Performed battery charging test - verified after 10 minutes, the scan time increased. Completed full system diagnostics-system passed. Equipment passed all required tests and has been returned to the customer fully functional”. Corrective Action Final Condition Device returned to use. Delay Code
⚠️ Problem Description
FMI 78101A: Venue Go Thermal Event due to battery Purpose: Each affected system will have SW Version R2.9 update installed. FMI Type: Mandatory Recall FMI For code 2, 3, 4 and 5 closures, please reach out to FMI admin team at TCS.FMIAdmin@gehealthcare.com or 8668836784 – OPT. 5 for assistance in closing and correct objective evidence attachment to Activity/SR.
📞 Call Description
FMI 78101

Timeline

📋
Work Order Created Dec 12, 11:07 AM
Work Order: WO-01326289
Type: FCO
Priority: PC
⏳ 2.0 business days
✅
Status: Ready for Release by Mandy Newman Dec 15, 12:19 PM
From: Entered
To: Ready for Release
Duration in Previous: 3d 1h
🚨 37.0 business days
👷
▶
2 Technician Assigned Feb 6, 1:01 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Laura Hill
From: Ready for Release
To: Assigned
Duration in Previous: 53d 0h
🗓️
▶
2 Status: Scheduled Feb 6, 3:09 PM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Laura Hill
Scheduled For: 2026-02-12T14:00:00.000+0000
⚠️ 6.0 business days
🔧
Status: Tech On Site by Curtis Sprague Feb 13, 9:16 AM
From: Scheduled
To: Tech On Site
Duration in Previous: 6d 18h
⏱️
3x Labor Added Feb 13, 10:34 AM
Type: Labor, Travel
Status: Open
Qty: 1.5, 3.5, 165
✔️
Status: Completed by Curtis Sprague Feb 13, 3:33 PM
From: Tech On Site, Completed
To: Completed, Closed
Duration in Previous: 6h 17m, 0m
⏳ 1.0 business days
⏱️
▶
2 Labor Added Feb 16, 12:25 PM
Labor Added → Status: Ready to Bill
📄
Status: Ready to Bill by Timothy Amburgey
From: Closed
To: Ready to Bill
Duration in Previous: 2d 20h
⏳ 3.0 business days
💵
Status: Billing Review by Timothy Amburgey Feb 19, 12:22 PM
From: Ready to Bill, Billing Review
To: Billing Review, Ready to Bill
Duration in Previous: 2d 23h, 0m
⏳ 3.0 business days
💵
▶
2 Status: Billing Review Feb 23, 11:23 AM
Status: Billing Review → Status: Ready to Bill
📄
Status: Ready to Bill by Timothy Amburgey
From: Billing Review
To: Ready to Bill
Duration in Previous: 4m

Bottlenecks

Entered
Duration: 2.0 business days (threshold: 4.0 business hours)
Exceeded by 1.5 business days
Scheduled
Duration: 5.5 business days (threshold: 2.0 business days)
Exceeded by 3.5 business days
Ready to Bill
Duration: 3.0 business days (threshold: 1.0 business days)
Exceeded by 2.0 business days
Ready to Bill
Duration: 2.8 business days (threshold: 1.0 business days)
Exceeded by 1.8 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Ready to Bill
Priority
PC
Type
FCO
Branch
N/A
Technician
Curtis Sprague
Scheduled
Feb 12, 9:00 AM
Created
Dec 12, 11:07 AM
Invoice #
N/A

Work Details (4)

Name Type Status Qty Amount Date
WL-03104783 Labor Open 1.5 $100.00 Feb 13, 10:34 AM
WL-03104784 Labor Open 3.5 $250.00 Feb 13, 10:34 AM
WL-03104785 Travel Open 165 $0.00 Feb 13, 10:34 AM
WL-03107138 Labor Open 0.016666666666667 $38.00 Feb 16, 12:25 PM

Details