📍 VALLEY REGIONAL MEDICAL CENTER — 100 E ALTON GLOOR BLVD STE A, BROWNSVILLE TX, 78526
Dec 12, 2025 → Feb 13, 2026
🔴 Behind
PC
SLA Clock
Per client agreement · Target: Feb 28, 2026
✓ SLA Met (9 biz days early)
Active: 6 biz days
Paused: 36 biz days
🕐 Clock stopped: Completed (Feb 13, 2026)
▶ Clock Running
Status: Created
Dec 12 → Dec 15, 2025
1 business day (counted)
Running total: 1 of ? biz days used
⏸36d
⏸ Clock Paused
Status: Ready for Release
Dec 15 → Feb 6, 2026
36 business days (not counted)
▶ Clock Running
Status: Assigned
Feb 6 → Feb 6, 2026
0 business days (counted)
Running total: 1 of ? biz days used
5d
▶ Clock Running
Status: Scheduled
Feb 6 → Feb 13, 2026
5 business days (counted)
Running total: 6 of ? biz days used
▶ Clock Running
Status: Tech On Site
Feb 13 → Feb 13, 2026
0 business days (counted)
Running total: 6 of ? biz days used
Created: Dec 12, 2025Completed: Feb 13, 2026
Show SLA Clock Detail (5 periods)
Period
Status
Clock
Biz Days
Running Total
Dec 12 → Dec 15
Created
▶ Running
1
1
Dec 15 → Feb 6
Ready for Release
⏸ Paused
36
—
Feb 6 → Feb 6
Assigned
▶ Running
0
1
Feb 6 → Feb 13
Scheduled
▶ Running
5
6
Feb 13 → Feb 13
Tech On Site
▶ Running
0
6
Dispatch2.0d
Holding36.8d (excluded)
Coordinators5.7d
Field Work0.8d
Billing5.8d
✓ SLA Met
Dispatch
2.0 days
Over SLA
Holding(excluded from total)
36.8 days
Coordinators
5.7 days
Over SLA
Field Work
0.8 days
Billing
5.8 days
Over SLA
Created: Dec 12, 2025
Due: Feb 28, 2026 (5 days overdue)
📅
43.0 daysTotal Age
⏱️
36.8d in Ready for ReleaseLongest Stage
🔄
10 transitionsStatus Changes
⚠️
8.8d overTotal Delay
📦
0 orders, 0 quotesParts & Quotes
📝
4 linesWork Details
🏠
1 visitOn-Site Trips
👤
Self-ScheduledScheduling
AI Analysis
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At Risk - Monitor Closely
Ready to Bill • 82 days old
🚨
Primary Delay36.8 days stuck in "Ready for Release"
⏱️
Total Delay8.8 business days over SLA thresholds
SLA vs Actual Time by Status
Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
2.0d / 0.5d SLA
Ready for Release
36.8d
Assigned
0.3d / 0.5d SLA
Scheduled
5.5d / 2.0d SLA
Tech On Site
0.2d / 1.0d SLA
Completed
0.6d / 1.0d SLA
Closed
0.4d / 1.0d SLA
Ready to Bill
5.8d / 1.0d SLA
Billing Review
0.0d / 2.0d SLA
💬 Activities, Notes & Communications
🔒Internal CSA Notes
CONFIRMED
02/06/2026 LHill-rec'd email from Zach-That schedule works for us.
See logged email on WO-01326289.
02/06/2026 LHill-sent email to Zach-To move forward, we can have our FSE onsite on 02/12/2026 & 02/13/2026, with an arrival time between 9AM-11AM on both days. Please confirm that this works for your facility.
See logged email on WO-01326289.
02/06/2026 LHill-Called (956) 350-7000 spoke with Zach/Bio Med Department.
Contact Name: Zack / Bio Med Department (956) 350-7000
Have batteries been received? Never rec’d batteries.
1. Are there any special instructions we should relay to the Technician upon their arrival? No
2. Are there any Credentialing Requirements for our Technician’s onsite visit? No
3. Are there any COVID requirements or policies we need to be aware of before the Technician’s onsite visit? No
02/06/2026 LHill-No contact info on WO, location. or previous WO. Found ((956) 350-7000) online.
🔧Work Performed
Template Name:
Template Description:
Problem Found:
Action Taken: “Completed FMI 78101 by installing SW Version R4.4.3 or R4.5 and communicated with customer to scrap previous software versions”.
Verification Test: “Performed Probe and Connectors Checks for all probes. Confirmed all probes pass. Completed all Peripheral Checks-system passed. Completed full system diagnostics-system passed.
Equipment passed all required tests and has been returned to the customer fully functional”.
Template Name:
Template Description:
Problem Found:
Action Taken: “Completed FMI 78101 by installing new supplied batteries / Batteries installed by customer and dispose of old batteries according to local regulation”.
Verification Test: “Performed battery charging test - verified after 10 minutes, the scan time increased. Completed full system diagnostics-system passed. Equipment passed all required tests and has been returned to the customer fully functional”.
Corrective Action
Final Condition
Device returned to use.
Delay Code
⚠️Problem Description
FMI 78101A: Venue Go Thermal Event due to battery Purpose: Each affected system will have SW Version R2.9 update installed. FMI Type: Mandatory Recall FMI For code 2, 3, 4 and 5 closures, please reach out to FMI admin team at TCS.FMIAdmin@gehealthcare.com or 8668836784 – OPT. 5 for assistance in closing and correct objective evidence attachment to Activity/SR.
📞Call Description
FMI 78101
📅
WO-01326290 - FCO - BROWNSVILLE - VALLEY REGIONAL MEDICAL CENTER
Feb 12, 2026 11:00am – 1:00pm
Work Order: WO-01326290
Account: GE Healthcare FMI
Customer Case Number: 1-554879697860, 1-554903293353
Location: VALLEY REGIONAL MEDICAL CENTER
Address: 100 E ALTON GLOOR BLVD STE A, BROWNSVILLE, TX 78526
Manufacturer:
Model #:
Serial #: VGB002562
Contact Name: Zachary Mercado
Contact Phone: (956
JPG
valley1
Feb 13, 2026
JPG
Valley
Feb 13, 2026
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valley2
Feb 13, 2026
Timeline
📋
Work Order Created Dec 12, 11:07 AM
Work Order:WO-01326290
Type:FCO
Priority:PC
⏳2.0 business days
✅
Status: Ready for Release by Mandy NewmanDec 15, 12:19 PM
From:Entered
To:Ready for Release
Duration in Previous:3d 1h
🚨37.0 business days
👷
▶
2
Technician Assigned Feb 6, 1:01 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Laura Hill
From:Ready for Release
To:Assigned
Duration in Previous:53d 0h
🗓️
▶
2
Status: Scheduled Feb 6, 3:09 PM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Laura Hill
Scheduled For:2026-02-12T16:00:00.000+0000
⚠️6.0 business days
🔧
Status: Tech On Site by Curtis SpragueFeb 13, 9:15 AM
From:Scheduled
To:Tech On Site
Duration in Previous:6d 18h
⏱️
3x Labor Added Feb 13, 9:38 AM
Type:Labor, Travel
Status:Open
Qty:3, 1.5, 160
✔️
Status: Completed by Curtis SpragueFeb 13, 10:49 AM
From:Tech On Site
To:Completed
Duration in Previous:1h 34m
🏁
Status: Closed by Curtis SpragueFeb 13, 3:35 PM
From:Completed
To:Closed
Duration in Previous:4h 45m
⏳1.0 business days
⏱️
▶
2
Labor Added Feb 16, 12:24 PM
Labor Added → Status: Ready to Bill
📄
Status: Ready to Bill by Timothy Amburgey
From:Closed
To:Ready to Bill
Duration in Previous:2d 20h
⏳3.0 business days
💵
Status: Billing Review by Timothy AmburgeyFeb 19, 12:22 PM
From:Ready to Bill, Billing Review
To:Billing Review, Ready to Bill
Duration in Previous:2d 23h, 1m
⏳3.0 business days
💵
Status: Billing Review by Timothy AmburgeyFeb 23, 11:23 AM
From:Ready to Bill
To:Billing Review
Duration in Previous:3d 23h
📄
Status: Ready to Bill by Timothy AmburgeyFeb 23, 11:28 AM
From:Billing Review
To:Ready to Bill
Duration in Previous:5m
Bottlenecks
Entered
Duration: 2.0 business days (threshold: 4.0 business hours)
Exceeded by 1.5 business days
Scheduled
Duration: 5.5 business days (threshold: 2.0 business days)
Exceeded by 3.5 business days
Ready to Bill
Duration: 3.0 business days (threshold: 1.0 business days)
Exceeded by 2.0 business days
Ready to Bill
Duration: 2.8 business days (threshold: 1.0 business days)