📍 VASCULAR CENTER OF NAPLES — 1875 VETERANS PARK DR STE 2203, NAPLES FL, 34109
Dec 12, 2025 → Feb 15, 2026
🔴 Behind
PC
SLA Clock
Per client agreement · Target: Jan 31, 2026
✗ SLA Missed
Active: 7 biz days
Paused: 35 biz days
🕐 Clock stopped: Tech Off Site (Feb 13, 2026)
▶ Clock Running
Status: Created
Dec 12 → Dec 15, 2025
1 business day (counted)
Running total: 1 of ? biz days used
⏸35d
⏸ Clock Paused
Status: Ready for Release
Dec 15 → Feb 5, 2026
35 business days (not counted)
▶ Clock Running
Status: Assigned
Feb 5 → Feb 5, 2026
0 business days (counted)
Running total: 1 of ? biz days used
6d
▶ Clock Running
Status: Scheduled
Feb 5 → Feb 13, 2026
6 business days (counted)
Running total: 7 of ? biz days used
▶ Clock Running
Status: Tech On Site
Feb 13 → Feb 13, 2026
0 business days (counted)
Running total: 7 of ? biz days used
Created: Dec 12, 2025Tech Off Site: Feb 13, 2026
Show SLA Clock Detail (5 periods)
Period
Status
Clock
Biz Days
Running Total
Dec 12 → Dec 15
Created
▶ Running
1
1
Dec 15 → Feb 5
Ready for Release
⏸ Paused
35
—
Feb 5 → Feb 5
Assigned
▶ Running
0
1
Feb 5 → Feb 13
Scheduled
▶ Running
6
7
Feb 13 → Feb 13
Tech On Site
▶ Running
0
7
Dispatch2.0d
Holding35.9d (excluded)
Coordinators7.0d
Field Work0.6d
✗ SLA Missed
Dispatch
2.0 days
Over SLA
Holding(excluded from total)
35.9 days
Coordinators
7.0 days
Over SLA
Field Work
0.6 days
Created: Dec 12, 2025
Due: Jan 31, 2026 (33 days overdue)
📅
43.0 daysTotal Age
⏱️
35.9d in Ready for ReleaseLongest Stage
🔄
7 transitionsStatus Changes
⚠️
14.5d overTotal Delay
📦
0 orders, 0 quotesParts & Quotes
📝
4 linesWork Details
🏠
1 visitOn-Site Trips
👤
Self-ScheduledScheduling
AI Analysis
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Generating AI analysis...
Behind Schedule - Needs Attention
Ready to Bill • 82 days old
🚨
Primary Delay35.9 days stuck in "Ready for Release"
⏱️
Total Delay14.5 business days over SLA thresholds
SLA vs Actual Time by Status
Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
2.0d / 0.5d SLA
Ready for Release
35.9d
Scheduled
7.0d / 2.0d SLA
Tech On Site
0.4d / 1.0d SLA
Tech Off Site
0.3d / 2.0d SLA
Completed
0.0d / 1.0d SLA
Closed
9.0d / 1.0d SLA
💬 Activities, Notes & Communications
🔒Internal CSA Notes
02/05/2026 ALuman - scheduled walk in visit for Konstantin Barskiy on 2/13. email sent to vascularcenter0718@gmail.com
02/04/2026 ALuman - sent follow up email to Amy Niloff vascularcenter0718@gmail.com
02/02/2026 ALuman - sent email to newly provided POC from GE - Amy Niloff vascularcenter0718@gmail.com
02/02/2026 ALuman - Fady sent another email to martin.cornea@sodexo.com & samuel.erwin@sodexo.com to confirm and schedule
01/29/2026 MHamersley - called 239-624-2350, asked to call Martin Cornea, 239-624-2356, call went to Clin Eng VM/LM; sent emails: martin.cornea@sodexo.com & samuel.erwin@sodexo.com; included Fady into email 01/12/2026 MHamersley - called 239-624-2350, call went to Bio Med Dept VM/LM; sent f/u email: samuel.erwin@sodexo.com ...
12/30/2025 MHamersley - called 239-624-5000, xfer to Bio Med, spoke to Sam Erwin, 239-624-2350; sending email: samuel.erwin@sodexo.com
🔧Work Performed
Template Name:
Template Description:
Problem Found:
Action Taken: “Completed FMI 78101 by installing SW Version R4.4.3 or R4.5 and communicated with customer to scrap previous software versions”.
Verification Test: “Performed Probe and Connectors Checks for all probes. Confirmed all probes pass. Completed all Peripheral Checks-system passed. Completed full system diagnostics-system passed.
Equipment passed all required tests and has been returned to the customer fully functional”.
Template Name:
Template Description:
Problem Found:
Action Taken: “Completed FMI 78101 by installing new supplied batteries / Batteries installed by
customer and dispose of old batteries according to local regulation”.
Verification Test: “Performed battery charging test - verified after 10 minutes, the scan time increased. Completed full system diagnostics-system passed. Equipment passed all required tests and has been returned to the customer fully functional”.
🔍Technician Findings
Template Name:
Template Description:
Problem Found:
Action Taken: “Completed FMI 78101 by installing SW Version R4.4.3 or R4.5 and communicated with customer to scrap previous software versions”.
Verification Test: “Performed Probe and Connectors Checks for all probes. Confirmed all probes pass. Completed all Peripheral Checks-system passed. Completed full system diagnostics-system passed.
Equipment passed all required tests and has been returned to the customer fully functional”.
Template Name:
Template Description:
Problem Found:
Action Taken: “Completed FMI 78101 by installing new supplied batteries / Batteries installed by
customer and dispose of old batteries according to local regulation”.
Verification Test: “Performed battery charging test - verified after 10 minutes, the scan time increased. Completed full system diagnostics-system passed. Equipment passed all required tests and has been returned to the customer fully functional”.
⚠️Problem Description
FMI 78101E: Venue Fit Thermal Event due to battery Purpose: Each affected system will have a SW Version R4.5 update installed. FMI Type: Mandatory Recall FMI For code 2, 3, 4 and 5 closures, please reach out to FMI admin team at TCS.FMIAdmin@gehealthcare.com or 8668836784 – OPT. 5 for assistance in closing and correct objective evidence attachment to Activity/SR.
📄Description
GE Healthcare - Venue Fit Ultrasound
📞Call Description
FMI 78101
📧
Email: Field Action Notice - FMI 78101 - GE Healthcare - Venue Go/Fit Thermal Event - VASCULAR CENTER OF NAPLES - NAPLES, FL - WO-01326299
Completed Feb 2, 2026
To: vascularcenter0718@gmail.com; fmessak@emsar.com
CC: central.scheduling@emsar.com
BCC: ashley.luman@emsar.com
Attachment: Vendor Letter for Customers 78101 EMSAR.pdf, FMI 78101 Customer Letter_DOC3115777_Rev2.pdf
Subject: Field Action Notice - FMI 78101 - GE Healthcare - Venue Go/Fit Thermal Event - VASCULAR CENTER OF NAPLES - NAPLES, FL - WO-01326299
Body:
Hi Amy,
I am contacting you on behalf of GE Healthcare about a Field Safety Notice issued for certain Venue Go and Venue Fit Ult
📞
Live Call_Asked To Call Back
Completed Jan 26, 2026
01/26/2026 YEspino Called 239-624-2350 to speak to Sam over the device in question. Was able to speak to victor and he advised that sam is at lunch to call back later.
📅
WO-01326299 - FCO - NAPLES - VASCULAR CENTER OF NAPLES
Feb 13, 2026 8:00am – 5:00pm
Work Order: WO-01326299
Account: GE Healthcare FMI
Customer Case Number: 1-554880668286, 1-554908142352
Location: VASCULAR CENTER OF NAPLES
Address: 1875 VETERANS PARK DR STE 2203, NAPLES, FL 34109
Manufacturer:
Model #:
Serial #: RVFD001118
Contact Name:
Contact Phone:
Contact Email:
Due Date:
JPG
VFD00118_Product Label Pic
Feb 13, 2026
JPG
VFD00118_SOFTWAERE Pic
Feb 15, 2026
Timeline
📋
Work Order Created Dec 12, 11:07 AM
Work Order:WO-01326299
Type:FCO
Priority:PC
⏳2.0 business days
✅
Status: Ready for Release by Mandy NewmanDec 15, 12:10 PM