📍 VICTOR MEDICAL CAMPUS — 140 COBBLESTONE COURT DR, VICTOR NY, 14564
Dec 12, 2025 → Dec 18, 2025
✅ Completed
PC
SLA Clock
Per client agreement · Target: Jan 31, 2026
✓ SLA Met (28 biz days early)
Active: 2 biz days
Paused: 2 biz days
🕐 Clock stopped: Tech Off Site (Dec 18, 2025)
1d
▶ Clock Running
Status: Created
Dec 12 → Dec 15, 2025
1 business day (counted)
Running total: 1 of ? biz days used
⏸2d
⏸ Clock Paused
Status: Ready for Release
Dec 15 → Dec 17, 2025
2 business days (not counted)
1d
▶ Clock Running
Status: Scheduled
Dec 17 → Dec 18, 2025
1 business day (counted)
Running total: 2 of ? biz days used
▶ Clock Running
Status: Tech On Site
Dec 18 → Dec 18, 2025
0 business days (counted)
Running total: 2 of ? biz days used
Created: Dec 12, 2025Tech Off Site: Dec 18, 2025
Show SLA Clock Detail (4 periods)
Period
Status
Clock
Biz Days
Running Total
Dec 12 → Dec 15
Created
▶ Running
1
1
Dec 15 → Dec 17
Ready for Release
⏸ Paused
2
—
Dec 17 → Dec 18
Scheduled
▶ Running
1
2
Dec 18 → Dec 18
Tech On Site
▶ Running
0
2
Dispatch2.0d
Holding2.8d (excluded)
Coordinators1.5d
Field Work0.9d
Billing2.5d
✓ SLA Met
Dispatch
2.0 days
Over SLA
Holding(excluded from total)
2.8 days
Coordinators
1.5 days
Field Work
0.9 days
Billing
2.5 days
Over SLA
Created: Dec 12, 2025
Due: Jan 31, 2026
Completed: Dec 19, 2025 (43 days early)
📅
5.1 daysTotal Age
⏱️
7.0d in ClosedLongest Stage
🔄
10 transitionsStatus Changes
⚠️
8.8d overTotal Delay
📦
0 orders, 0 quotesParts & Quotes
📝
8 linesWork Details
🏠
1 visitOn-Site Trips
👤
Self-ScheduledScheduling
AI Analysis
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Generating AI analysis...
Completed with minor delays
Invoiced • 82 days old
🚨
Primary Delay7.0 days stuck in "Closed"
⏱️
Total Delay8.8 business days over SLA thresholds
SLA vs Actual Time by Status
Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
2.0d / 0.5d SLA
Ready for Release
2.8d
Scheduled
1.5d / 2.0d SLA
Tech On Site
0.0d / 1.0d SLA
Tech Off Site
0.9d / 2.0d SLA
Completed
0.0d / 1.0d SLA
Closed
7.0d / 1.0d SLA
Ready to Bill
2.5d / 1.0d SLA
Billing Review
0.0d / 2.0d SLA
💬 Activities, Notes & Communications
🔧Work Performed
FE to select the completion Code “1D”. Enter the following content into the SR fields as
shown, which are required for field action closure:
Template Name:
Template Description:
Problem Found:
Action Taken:
“Completed FMI 78101 by installing SW Version R4.4.3 or R4.5 and communicated with
customer to scrap previous software versions”.
Verification Test:
“Performed Probe and Connectors Checks for all probes. Confirmed all probes pass.
Completed all Peripheral Checks-system passed.
Completed full system diagnostics-system passed.
Equipment passed all required tests and has been returned to the customer fully
functional”.
Template Name:
Template Description:
Problem Found:
Action Taken: “Completed FMI 78101 by installing new supplied batteries / Batteries installed by
customer and dispose of old batteries according to local regulation”.
Verification Test: “Performed battery charging test - verified after 10 minutes, the scan time increased. Completed full system diagnostics-system passed. Equipment passed all required tests and has been returned to the customer fully functional”.
🔍Technician Findings
FE to select the completion Code “1D”. Enter the following content into the SR fields as
shown, which are required for field action closure:
Template Name:
Template Description:
Problem Found:
Action Taken:
“Completed FMI 78101 by installing SW Version R4.4.3 or R4.5 and communicated with
customer to scrap previous software versions”.
Verification Test:
“Performed Probe and Connectors Checks for all probes. Confirmed all probes pass.
Completed all Peripheral Checks-system passed.
Completed full system diagnostics-system passed.
Equipment passed all required tests and has been returned to the customer fully
functional”.
Template Name:
Template Description:
Problem Found:
Action Taken: “Completed FMI 78101 by installing new supplied batteries / Batteries installed by
customer and dispose of old batteries according to local regulation”.
Verification Test: “Performed battery charging test - verified after 10 minutes, the scan time increased. Completed full system diagnostics-system passed. Equipment passed all required tests and has been returned to the customer fully functional”.
⚠️Problem Description
FMI 78101D: Venue Go Thermal Event due to battery Purpose: Each affected system will have a SW Version R4.4.3 update installed. FMI Type: Mandatory Recall FMI For code 2, 3, 4 and 5 closures, please reach out to FMI admin team at TCS.FMIAdmin@gehealthcare.com or 8668836784 – OPT. 5 for assistance in closing and correct objective evidence attachment to Activity/SR.
📞Call Description
FMI 78101
📅
WO-01326302 - FCO - VICTOR - VICTOR MEDICAL CAMPUS
Dec 17, 2025 7:00pm – 7:00pm
Work Order: WO-01326302
Account: GE Healthcare FMI
Customer Case Number: 1-554986748412, 1-555258845743
Location: VICTOR MEDICAL CAMPUS
Address: 140 COBBLESTONE COURT DR, VICTOR, NY 14564
Manufacturer:
Model #:
Serial #: RVGD001523
Contact Name:
Contact Phone:
Contact Email:
Due Date: 1/31/2026
JPG
VGD001523 - Battery Replacement
Dec 18, 2025
JPG
VGD001523 - Diagnostic Screen
Dec 18, 2025
JPG
VGD001523 - Product Label
Dec 18, 2025
Timeline
📋
Work Order Created Dec 12, 11:07 AM
Work Order:WO-01326302
Type:FCO
Priority:PC
⏳2.0 business days
✅
Status: Ready for Release by Mandy NewmanDec 15, 12:12 PM