Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01326305 ↗ ServiceMax

GE Healthcare FMI • FCO • PC

📍 WEST ALABAMA FAMILY PRACTICE — 100 RICE MINE RD LOOP STE 206, TUSCALOOSA AL, 35406

Dec 12, 2025 → Feb 17, 2026

🔴 Behind
PC
SLA Clock
Per client agreement · Target: Feb 28, 2026
✓ SLA Met (8 biz days early)
Active: 4 biz days
Paused: 39 biz days
🕐 Clock stopped: Completed (Feb 17, 2026)
▶ Clock Running
Status: Created
Dec 12 → Dec 15, 2025
1 business day (counted)
Running total: 1 of ? biz days used
⏸39d
⏸ Clock Paused
Status: Ready for Release
Dec 15 → Feb 11, 2026
39 business days (not counted)
3d
▶ Clock Running
Status: Ready for Scheduling
Feb 11 → Feb 17, 2026
3 business days (counted)
Running total: 4 of ? biz days used
▶ Clock Running
Status: Scheduled
Feb 17 → Feb 17, 2026
0 business days (counted)
Running total: 4 of ? biz days used
Created: Dec 12, 2025 Completed: Feb 17, 2026
Show SLA Clock Detail (4 periods)
Period Status Clock Biz Days Running Total
Dec 12 → Dec 15 Created ▶ Running 1 1
Dec 15 → Feb 11 Ready for Release ⏸ Paused 39 —
Feb 11 → Feb 17 Ready for Scheduling ▶ Running 3 4
Feb 17 → Feb 17 Scheduled ▶ Running 0 4
Dispatch 2.0d
Holding 39.9d (excluded)
Coordinators 4.2d
Billing 1.5d
✓ SLA Met
Dispatch
2.0 days
Over SLA
Holding (excluded from total)
39.9 days
Coordinators
4.2 days
Over SLA
Billing
1.5 days
Over SLA
Created: Dec 12, 2025 Due: Feb 28, 2026 (5 days overdue)
📅
44.0 days Total Age
⏱️
39.9d in Ready for Release Longest Stage
🔄
8 transitions Status Changes
⚠️
6.9d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
2 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

Powered by OpenAI
Generating AI analysis...
At Risk - Monitor Closely
Ready to Bill • 82 days old
🚨
Primary Delay 39.9 days stuck in "Ready for Release"
⏱️
Total Delay 6.9 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
2.0d / 0.5d SLA
Ready for Release
39.9d
Ready for Scheduling
3.7d / 1.0d SLA
Scheduled
0.5d / 2.0d SLA
Closed
3.2d / 1.0d SLA
Ready to Bill
1.5d / 1.0d SLA
Billing Review
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

02/11/2026 YEspino Called 205-561-5243 to speak to Pamela to verify the device in question. Was able to speak to Pamela and she advised that they do not have any GE devices onsite. She is the POC and the suite number is 104 not 206. Reaching out to the planner as this may be an ANR 


12/26/2025 EMartin sent email to

Pamela Harvey 205-561-5243

pharvey@bamaheartdoc.com for update on device

🔧 Work Performed
FMI 78101 Not Required – Device Location is Unknown
⚠️ Problem Description
FMI 78101B: Venue Go Thermal Event due to battery Purpose: Each affected system will have a SW Version R3.5 update installed. FMI Type: Mandatory Recall FMI For code 2, 3, 4 and 5 closures, please reach out to FMI admin team at TCS.FMIAdmin@gehealthcare.com or 8668836784 – OPT. 5 for assistance in closing and correct objective evidence attachment to Activity/SR.
📄 Description
GE Healthcare - Venue Go Ultrasound
📞 Call Description
FMI 78101

Timeline

📋
Work Order Created Dec 12, 11:07 AM
Work Order: WO-01326305
Type: FCO
Priority: PC
⏳ 2.0 business days
✅
Status: Ready for Release by Mandy Newman Dec 15, 12:09 PM
From: Entered
To: Ready for Release
Duration in Previous: 3d 1h
🚨 40.0 business days
📅
Status: Ready for Scheduling by Yessenia Espino Feb 11, 1:27 PM
From: Ready for Release
To: Ready for Scheduling
Duration in Previous: 58d 1h
⏳ 4.0 business days
👷
▶
3 Technician Assigned Feb 17, 1:07 PM
Technician Assigned → Dispatch Scheduled → Status: Scheduled
📅
Dispatch Scheduled by Rebecca Arnold
Scheduled For: 2026-02-17T13:00:00.000+0000
🗓️
Status: Scheduled by Rebecca Arnold
From: Ready for Scheduling
To: Scheduled
Duration in Previous: 5d 23h
⏱️
▶
2 Labor Added Feb 17, 5:28 PM
Labor Added → Status: Completed
✔️
Status: Completed by Fady Messak
From: Scheduled, Completed
To: Completed, Closed
Duration in Previous: 4h 21m, 0m
⏳ 3.8 business days
⏱️
▶
2 Labor Added Feb 20, 2:57 PM
Labor Added → Status: Ready to Bill
📄
Status: Ready to Bill by Timothy Amburgey
From: Closed
To: Ready to Bill
Duration in Previous: 2d 21h
⏳ 2.0 business days
💵
Status: Billing Review by Timothy Amburgey Feb 23, 11:09 AM
From: Ready to Bill, Billing Review
To: Billing Review, Ready to Bill
Duration in Previous: 2d 20h, 0m
💵
Status: Billing Review by Timothy Amburgey Feb 23, 11:23 AM
From: Ready to Bill
To: Billing Review
Duration in Previous: 13m
📄
Status: Ready to Bill by Timothy Amburgey Feb 23, 11:29 AM
From: Billing Review
To: Ready to Bill
Duration in Previous: 5m

Bottlenecks

Entered
Duration: 2.0 business days (threshold: 4.0 business hours)
Exceeded by 1.5 business days
Ready for Scheduling
Duration: 3.7 business days (threshold: 1.0 business days)
Exceeded by 2.7 business days
Closed
Duration: 3.2 business days (threshold: 1.0 business days)
Exceeded by 2.2 business days
Ready to Bill
Duration: 1.5 business days (threshold: 1.0 business days)
Exceeded by 4.0 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Ready to Bill
Priority
PC
Type
FCO
Branch
N/A
Technician
Fady Messak
Scheduled
Feb 17, 8:00 AM
Created
Dec 12, 11:07 AM
Invoice #
N/A

Work Details (2)

Name Type Status Qty Amount Date
WL-03109153 Labor Open 0.083333333333333 $100.00 Feb 17, 5:28 PM
WL-03114185 Labor Open 0.016666666666667 $38.00 Feb 20, 2:57 PM

Details