📍 WEST BOCA MEDICAL CENTER INC — 21644 STATE RD 7, BOCA RATON FL, 33428
Dec 12, 2025 → Jan 27, 2026
✅ Completed
PC
SLA Clock
Per client agreement · Target: Jan 31, 2026
✓ SLA Met (5 biz days early)
Active: 9 biz days
Paused: 18 biz days
🕐 Clock stopped: Completed (Jan 25, 2026)
▶ Clock Running
Status: Created
Dec 12 → Dec 15, 2025
1 business day (counted)
Running total: 1 of ? biz days used
⏸18d
⏸ Clock Paused
Status: Ready for Release
Dec 15 → Jan 12, 2026
18 business days (not counted)
▶ Clock Running
Status: Assigned
Jan 12 → Jan 12, 2026
0 business days (counted)
Running total: 1 of ? biz days used
8d
▶ Clock Running
Status: Scheduled
Jan 12 → Jan 25, 2026
8 business days (counted)
Running total: 9 of ? biz days used
Created: Dec 12, 2025Completed: Jan 25, 2026
Show SLA Clock Detail (4 periods)
Period
Status
Clock
Biz Days
Running Total
Dec 12 → Dec 15
Created
▶ Running
1
1
Dec 15 → Jan 12
Ready for Release
⏸ Paused
18
—
Jan 12 → Jan 12
Assigned
▶ Running
0
1
Jan 12 → Jan 25
Scheduled
▶ Running
8
9
Dispatch2.0d
Holding18.9d (excluded)
Coordinators8.9d
Field Work2.4d
Billing6.7d
✓ SLA Met
Dispatch
2.0 days
Over SLA
Holding(excluded from total)
18.9 days
Coordinators
8.9 days
Over SLA
Field Work
2.4 days
Over SLA
Billing
6.7 days
Over SLA
Created: Dec 12, 2025
Due: Jan 31, 2026
Completed: Jan 28, 2026 (3 days early)
📅
30.4 daysTotal Age
⏱️
18.9d in Ready for ReleaseLongest Stage
🔄
7 transitionsStatus Changes
⚠️
14.3d overTotal Delay
📦
0 orders, 0 quotesParts & Quotes
📝
4 linesWork Details
🏠
1 visitOn-Site Trips
📋
CoordinatorScheduling
AI Analysis
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Generating AI analysis...
Completed with significant delays
Invoiced • 82 days old
🚨
Primary Delay18.9 days stuck in "Ready for Release"
⏱️
Total Delay14.3 business days over SLA thresholds
SLA vs Actual Time by Status
Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
2.0d / 0.5d SLA
Ready for Release
18.9d
Scheduled
8.9d / 2.0d SLA
Completed
2.4d / 1.0d SLA
Closed
1.0d / 1.0d SLA
Ready to Bill
5.5d / 1.0d SLA
Invoice Pending
1.1d / 2.0d SLA
💬 Activities, Notes & Communications
🔒Internal CSA Notes
01/08/2026 ALuman - email reply from Gary Swensen stated he though all units were complete. Advised of 1 outstanding and asked to send FSE on Monday 1/12
01/02/2026 ALuman - called Gary Swensen 561-598-8207. No answer, left VM. followed up with email to Gary.Swensen@tenethealth.com
12/22/2025 MHamersley - called 561-488-8000, xfer to Bio Med, call went to VM/LM
Venue Fit Ultrasound VGD000342
🔧Work Performed
Template Name:
Template Description:
Problem Found:
Action Taken: “Completed FMI 78101 by installing SW Version R4.4.3 or R4.5 and communicated with customer to scrap previous software versions”.
Verification Test: “Performed Probe and Connectors Checks for all probes. Confirmed all probes pass. Completed all Peripheral Checks-system passed. Completed full system diagnostics-system passed.
Equipment passed all required tests and has been returned to the customer fully functional”.
Template Name:
Template Description:
Problem Found:
Action Taken: “Completed FMI 78101 by installing new supplied batteries / Batteries installed by
customer and dispose of old batteries according to local regulation”.
Verification Test: “Performed battery charging test - verified after 10 minutes, the scan time increased. Completed full system diagnostics-system passed. Equipment passed all required tests and has been returned to the customer fully functional”.
🔍Technician Findings
Template Name:
Template Description:
Problem Found:
Action Taken: “Completed FMI 78101 by installing SW Version R4.4.3 or R4.5 and communicated with customer to scrap previous software versions”.
Verification Test: “Performed Probe and Connectors Checks for all probes. Confirmed all probes pass. Completed all Peripheral Checks-system passed. Completed full system diagnostics-system passed.
Equipment passed all required tests and has been returned to the customer fully functional”.
Template Name:
Template Description:
Problem Found:
Action Taken: “Completed FMI 78101 by installing new supplied batteries / Batteries installed by
customer and dispose of old batteries according to local regulation”.
Verification Test: “Performed battery charging test - verified after 10 minutes, the scan time increased. Completed full system diagnostics-system passed. Equipment passed all required tests and has been returned to the customer fully functional”.
⚠️Problem Description
FMI 78101D: Venue Go Thermal Event due to battery Purpose: Each affected system will have a SW Version R4.5 update installed. FMI Type: Mandatory Recall FMI For code 2, 3, 4 and 5 closures, please reach out to FMI admin team at TCS.FMIAdmin@gehealthcare.com or 8668836784 ? OPT. 5 for assistance in closing and correct objective evidence attachment to Activity/SR.
📞Call Description
FMI 78101
📧
Email: Field Action Notice - FMI 78101 - GE Healthcare - Venue Go/Fit Thermal Event - WEST BOCA MEDICAL CENTER INC - BOCA RATON, FL - WO-01326306
Completed Jan 2, 2026
To: Gary.Swensen@tenethealth.com
CC: central.scheduling@emsar.com
BCC: ashley.luman@emsar.com
Attachment: Vendor Letter for Customers 78101 EMSAR.pdf, FMI 78101 Customer Letter_DOC3115777_Rev2.pdf
Subject: Field Action Notice - FMI 78101 - GE Healthcare - Venue Go/Fit Thermal Event - WEST BOCA MEDICAL CENTER INC - BOCA RATON, FL - WO-01326306
Body:
Hi Gary,
I am contacting you on behalf of GE Healthcare about a Field Safety Notice issued for certain Venue Go and Venue Fit Ultrasound devices
📞
Live Call_Left Message
Completed Dec 22, 2025
12/22/2025 MHamersley - called 561-488-8000, xfer to Bio Med, call went to VM/LM
📅
WO-01326306 - FCO - BOCA RATON - WEST BOCA MEDICAL CENTER INC
Jan 19, 2026 12:00pm – 5:00pm
Work Order: WO-01326306
Account: GE Healthcare FMI
Customer Case Number: 1-554880300712, 1-554908000078
Location: WEST BOCA MEDICAL CENTER INC
Address: 21644 STATE RD 7, BOCA RATON, FL 33428
Manufacturer:
Model #:
Serial #: VGD000342
Contact Name:
Contact Phone:
Contact Email:
Due Date: 1/31/20
JPG
VGD000342_Software Update
Jan 24, 2026
JPG
VGD000342_Product Label Pic
Jan 24, 2026
Timeline
📋
Work Order Created Dec 12, 11:07 AM
Work Order:WO-01326306
Type:FCO
Priority:PC
⏳2.0 business days
✅
Status: Ready for Release by Mandy NewmanDec 15, 12:09 PM