Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01326317 ↗ ServiceMax

GE Healthcare FMI • FCO • PC

📍 BAPTIST MEDICAL CENTER JACKSONVILLE — 800 PRUDENTIAL DR, JACKSONVILLE FL, 32207

Dec 12, 2025 → Feb 5, 2026

🔴 Behind
PC
SLA Clock
Per client agreement · Target: Jan 31, 2026
⚠ 10 biz days overdue
Active: 42 biz days
Paused: 13 biz days
▶ Clock Running
Status: Created
Dec 12 → Dec 15, 2025
1 business day (counted)
Running total: 1 of ? biz days used
⏸6d
⏸ Clock Paused
Status: Ready for Release
Dec 15 → Dec 23, 2025
6 business days (not counted)
▶ Clock Running
Status: Assigned
Dec 23 → Dec 23, 2025
0 business days (counted)
Running total: 1 of ? biz days used
▶ Clock Running
Status: Scheduled
Dec 23 → Dec 23, 2025
0 business days (counted)
Running total: 1 of ? biz days used
⏸7d
⏸ Clock Paused
Status: Awaiting Parts
Dec 23 → Jan 5, 2026
7 business days (not counted)
▶ Clock Running
Status: Assigned
Jan 5 → Jan 6, 2026
1 business day (counted)
Running total: 2 of ? biz days used
6d
▶ Clock Running
Status: Scheduled
Jan 6 → Jan 14, 2026
6 business days (counted)
Running total: 8 of ? biz days used
▶ Clock Running
Status: Entered
Jan 14 → Jan 14, 2026
0 business days (counted)
Running total: 8 of ? biz days used
▶ Clock Running
Status: Assigned
Jan 14 → Jan 14, 2026
0 business days (counted)
Running total: 8 of ? biz days used
▶ Clock Running
Status: Scheduled
Jan 14 → Jan 14, 2026
0 business days (counted)
Running total: 8 of ? biz days used
▶ Clock Running
Status: Completed
Jan 14 → Jan 15, 2026
1 business day (counted)
Running total: 9 of ? biz days used
10d
▶ Clock Running
Status: Closed
Jan 15 → Jan 30, 2026
10 business days (counted)
Running total: 19 of ? biz days used
▶ Clock Running
Status: Ready to Bill
Jan 30 → Feb 3, 2026
2 business days (counted)
Running total: 21 of ? biz days used
▶ Clock Running
Status: Billing Review
Feb 3 → Feb 3, 2026
0 business days (counted)
Running total: 21 of ? biz days used
▶ Clock Running
Status: WO Correction Needed
Feb 3 → Feb 3, 2026
0 business days (counted)
Running total: 21 of ? biz days used
▶ Clock Running
Status: Incomplete
Feb 3 → Feb 5, 2026
2 business days (counted)
Running total: 23 of ? biz days used
▶ Clock Running
Status: Closed
Feb 5 → Feb 10, 2026
3 business days (counted)
Running total: 26 of ? biz days used
6d
▶ Clock Running
Status: Ready to Bill
Feb 10 → Feb 19, 2026
6 business days (counted)
Running total: 32 of ? biz days used
▶ Clock Running
Status: Billing Review
Feb 19 → Feb 19, 2026
0 business days (counted)
Running total: 32 of ? biz days used
▶ Clock Running
Status: Ready to Bill
Feb 19 → Feb 23, 2026
2 business days (counted)
Running total: 34 of ? biz days used
▶ Clock Running
Status: Billing Review
Feb 23 → Feb 23, 2026
0 business days (counted)
Running total: 34 of ? biz days used
8d
▶ Clock Running
Status: Ready to Bill
Feb 23 → Mar 5, 2026
8 business days (counted)
Running total: 42 of ? biz days used
▶ Clock Running
Status: Invoice Pending
Mar 5 → Mar 5, 2026
0 business days (counted)
Running total: 42 of ? biz days used
Created: Dec 12, 2025 Today
Show SLA Clock Detail (23 periods)
Period Status Clock Biz Days Running Total
Dec 12 → Dec 15 Created ▶ Running 1 1
Dec 15 → Dec 23 Ready for Release ⏸ Paused 6 —
Dec 23 → Dec 23 Assigned ▶ Running 0 1
Dec 23 → Dec 23 Scheduled ▶ Running 0 1
Dec 23 → Jan 5 Awaiting Parts ⏸ Paused 7 —
Jan 5 → Jan 6 Assigned ▶ Running 1 2
Jan 6 → Jan 14 Scheduled ▶ Running 6 8
Jan 14 → Jan 14 Entered ▶ Running 0 8
Jan 14 → Jan 14 Assigned ▶ Running 0 8
Jan 14 → Jan 14 Scheduled ▶ Running 0 8
Jan 14 → Jan 15 Completed ▶ Running 1 9
Jan 15 → Jan 30 Closed ▶ Running 10 19
Jan 30 → Feb 3 Ready to Bill ▶ Running 2 21
Feb 3 → Feb 3 Billing Review ▶ Running 0 21
Feb 3 → Feb 3 WO Correction Needed ▶ Running 0 21
Feb 3 → Feb 5 Incomplete ▶ Running 2 23
Feb 5 → Feb 10 Closed ▶ Running 3 26
Feb 10 → Feb 19 Ready to Bill ▶ Running 6 32
Feb 19 → Feb 19 Billing Review ▶ Running 0 32
Feb 19 → Feb 23 Ready to Bill ▶ Running 2 34
Feb 23 → Feb 23 Billing Review ▶ Running 0 34
Feb 23 → Mar 5 Ready to Bill ▶ Running 8 42
Mar 5 → Mar 5 Invoice Pending ▶ Running 0 42
Dispatch 2.0d
Material Management 7.8d
Holding 6.9d (excluded)
Coordinators 10.0d
Field Work 1.1d
Incomplete 1.9d (excluded)
Billing 21.4d
⚠ Overdue
Dispatch
2.0 days
Over SLA
Material Management
7.8 days
Over SLA
Holding (excluded from total)
6.9 days
Coordinators
10.0 days
Over SLA
Field Work
1.1 days
Over SLA
Incomplete (excluded from total)
1.9 days
Billing
21.4 days
Over SLA
Created: Dec 12, 2025 Due: Jan 31, 2026 (33 days overdue)
📅
36.6 days Total Age
⏱️
10.8d in Closed Longest Stage
🔄
17 transitions Status Changes
⚠️
42.6d over Total Delay
📦
1 orders, 0 quotes Parts & Quotes
📝
9 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Generating AI analysis...
Behind Schedule - Needs Attention
Invoice Pending • 82 days old
🚨
Primary Delay 10.8 days stuck in "Closed"
⏱️
Total Delay 42.6 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
2.0d / 0.5d SLA
Ready for Release
6.9d
Awaiting Parts
7.8d / 3.0d SLA
Assigned
2.0d / 0.5d SLA
Scheduled
8.0d / 2.0d SLA
Completed
1.1d / 1.0d SLA
Closed
14.8d / 1.0d SLA
Ready to Bill
20.9d / 1.0d SLA
WO Correction Needed
0.6d
Incomplete
1.9d
Billing Review
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes
01/06/2026 ALuman - reassigned to Horace Barnes to complete. Email sent to John Cook

01/02/2025 EMartin rcvd message from Amy Greene part was shipped moved to assigned status 


12/23/2025 ALuman - dispatch to Jared to complete week of 12/29. Email confirmation sent to John Cook

12/22/2025 ALuman - called John Cook 904-202-5601 to confirm and schedule FMI. no answer, left VM. Sent follow up email to John.Cook@ce-tech.net

🔧 Work Performed
Action Taken: “Completed FMI 78101 by installing SW Version R4.4.3 and communicated with customer to scrap previous software versions”.
🔍 Technician Findings
Action Taken: “Completed FMI 78101 by installing SW Version R4.4.3 and communicated with customer to scrap previous software versions”.
⚠️ Problem Description
FMI 78101E: Venue Fit Thermal Event due to battery Purpose: Each affected system will have a SW Version R4.5 update installed. FMI Type: Mandatory Recall FMI For code 2, 3, 4 and 5 closures, please reach out to FMI admin team at TCS.FMIAdmin@gehealthcare.com or 8668836784 – OPT. 5 for assistance in closing and correct objective evidence attachment to Activity/SR.
📞 Call Description
FMI 78101

Timeline

📋
Work Order Created Dec 12, 11:07 AM
Work Order: WO-01326317
Type: FCO
Priority: PC
⏳ 2.0 business days
✅
Status: Ready for Release by Mandy Newman Dec 15, 12:10 PM
From: Entered
To: Ready for Release
Duration in Previous: 3d 1h
⚠️ 7.0 business days
👷
▶
4 Technician Assigned Dec 23, 12:26 PM
Technician Assigned → Status: Assigned → Dispatch Scheduled → Parts Requested
👷
Status: Assigned by Ashley Luman
From: Ready for Release, Assigned, Scheduled
To: Assigned, Scheduled, Awaiting Parts
Duration in Previous: 8d 0h, 0m
📅
Dispatch Scheduled by Ashley Luman
Scheduled For: 2025-12-29T13:00:00.000+0000
📦
Parts Requested
Order: 00087210
Status: Canceled
💵
Expenses Added Dec 23, 4:33 PM
Type: Expenses
Status: Open
Qty: 1
⚠️ 7.9 business days
👷
Status: Assigned by Erin Martin Jan 5, 9:33 AM
From: Awaiting Parts
To: Assigned
Duration in Previous: 12d 21h
👷
▶
3 Technician Assigned Jan 6, 8:38 AM
Technician Assigned → Status: Scheduled → Dispatch Scheduled
🗓️
Status: Scheduled by Ashley Luman
From: Assigned
To: Scheduled
Duration in Previous: 23h 4m
📅
Dispatch Scheduled by Ashley Luman
Scheduled For: 2026-01-15T13:00:00.000+0000
⚠️ 7.0 business days
🆕
▶
3 Status: Entered Jan 14, 8:54 AM
Status: Entered → Technician Assigned → Dispatch Scheduled
👷
Technician Assigned by Ashley Luman
Technician: Derick Velazquez
📅
Dispatch Scheduled by Ashley Luman
Scheduled For: 2026-01-14T13:00:00.000+0000
✔️
▶
2 Status: Completed Jan 14, 6:30 PM
Status: Completed → 4x Labor Added
⏱️
4x Labor Added
Type: Labor
Status: Open
Qty: 3, 1, 0.5
⏱️
▶
2 3x Labor Added Jan 15, 12:11 PM
3x Labor Added → Status: Closed
🏁
Status: Closed by Derick Velazquez
From: Completed
To: Closed
Duration in Previous: 17h 42m
🚨 11.0 business days
⏱️
▶
2 Labor Added Jan 30, 2:42 PM
Labor Added → Status: Ready to Bill
📄
Status: Ready to Bill by Timothy Amburgey
From: Closed
To: Ready to Bill
Duration in Previous: 15d 2h
⏳ 3.0 business days
💵
Status: Billing Review by Timothy Amburgey Feb 3, 12:50 PM
From: Ready to Bill, Billing Review
To: Billing Review, WO Correction Needed
Duration in Previous: 3d 22h, 0m
⚠️
Status: Incomplete by Derick Velazquez Feb 3, 5:16 PM
From: WO Correction Needed
To: Incomplete
Duration in Previous: 4h 25m
⏳ 1.9 business days
🏁
Status: Closed by Derick Velazquez Feb 5, 12:19 AM
From: Incomplete
To: Closed
Duration in Previous: 1d 7h
⏳ 4.0 business days
📄
Status: Ready to Bill by Timothy Amburgey Feb 10, 2:34 PM
From: Closed
To: Ready to Bill
Duration in Previous: 5d 14h
⚠️ 7.0 business days
💵
▶
2 Status: Billing Review Feb 19, 12:22 PM
Status: Billing Review → Status: Ready to Bill
📄
Status: Ready to Bill by Timothy Amburgey
From: Billing Review
To: Ready to Bill
Duration in Previous: 1m
⏳ 3.0 business days
💵
▶
2 Status: Billing Review Feb 23, 11:08 AM
Status: Billing Review → Status: Ready to Bill
📄
Status: Ready to Bill by Timothy Amburgey
From: Billing Review
To: Ready to Bill
Duration in Previous: 1m
⚠️ 9.0 business days
📨
Status: Invoice Pending by Timothy Amburgey Mar 5, 8:37 AM
From: Ready to Bill
To: Invoice Pending
Duration in Previous: 9d 21h

Bottlenecks

Entered
Duration: 2.0 business days (threshold: 4.0 business hours)
Exceeded by 1.5 business days
Awaiting Parts
Duration: 7.8 business days (threshold: 3.0 business days)
Exceeded by 4.8 business days
Assigned
Duration: 2.0 business days (threshold: 4.0 business hours)
Exceeded by 1.5 business days
Scheduled
Duration: 7.0 business days (threshold: 2.0 business days)
Exceeded by 5.0 business days
Completed
Duration: 1.1 business days (threshold: 1.0 business days)
Exceeded by 0.5 business hours
Closed
Duration: 10.8 business days (threshold: 1.0 business days)
Exceeded by 9.8 business days
Ready to Bill
Duration: 2.5 business days (threshold: 1.0 business days)
Exceeded by 1.5 business days
Closed
Duration: 4.0 business days (threshold: 1.0 business days)
Exceeded by 3.0 business days
Ready to Bill
Duration: 6.6 business days (threshold: 1.0 business days)
Exceeded by 5.6 business days
Ready to Bill
Duration: 2.8 business days (threshold: 1.0 business days)
Exceeded by 1.8 business days
Ready to Bill
Duration: 9.0 business days (threshold: 1.0 business days)
Exceeded by 8.0 business days

🔗 Related Artifacts

📦
Parts Order 00087210
Canceled

ℹ️ Work Order Details

Status
Invoice Pending
Priority
PC
Type
FCO
Branch
N/A
Technician
Derick Velazquez
Scheduled
Jan 14, 8:00 AM
Created
Dec 12, 11:07 AM
Invoice #
N/A

Work Details (9)

Name Type Status Qty Amount Date
WL-03046577 Expenses Open 1 $0.00 Dec 23, 4:33 PM
WL-03065343 Labor Open 3 $0.00 Jan 14, 6:35 PM
WL-03065344 Labor Open 1 $0.00 Jan 14, 6:35 PM
WL-03065345 Labor Open 0.5 $100.00 Jan 14, 6:35 PM
WL-03065346 Labor Open 3 $450.00 Jan 14, 6:35 PM
WL-03066234 Labor Open 1 $0.00 Jan 15, 12:11 PM
WL-03066235 Travel Open 168 $0.00 Jan 15, 12:11 PM
WL-03066236 Travel Open 168 $0.00 Jan 15, 12:11 PM
WL-03085326 Labor Open 0.016666666666667 $38.00 Jan 30, 2:42 PM

Details