Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01326341 ↗ ServiceMax

UNISENSOR USA, INC • Repair • PC

📍 Unisensor USA — 2301 E US Hwy 223, Adrian MI, 49221

Dec 12, 2025 → Dec 12, 2025

✅ Completed
PC
SLA Clock
Per client agreement · Target: Dec 19, 2025
✓ SLA Met (5 biz days early)
Active: 0 biz days
🕐 Clock stopped: Completed (Dec 12, 2025)
0d
▶ Clock Running
Status: Created
Dec 12 → Dec 12, 2025
0 business days (counted)
Running total: 0 of ? biz days used
0d
▶ Clock Running
Status: Assigned
Dec 12 → Dec 12, 2025
0 business days (counted)
Running total: 0 of ? biz days used
Created: Dec 12, 2025 Completed: Dec 12, 2025
Show SLA Clock Detail (2 periods)
Period Status Clock Biz Days Running Total
Dec 12 → Dec 12 Created ▶ Running 0 0
Dec 12 → Dec 12 Assigned ▶ Running 0 0
Dispatch 0.0d
Coordinators 0.0d
Billing 0.4d
✓ SLA Met
Dispatch
0.0 days
Coordinators
0.0 days
Billing
0.4 days
Created: Dec 12, 2025 Due: Dec 19, 2025 Completed: Dec 12, 2025 (7 days early)
📅
0.0 days Total Age
⏱️
0.3d in Ready to Bill Longest Stage
🔄
4 transitions Status Changes
✅
On time Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
2 lines Work Details
📋
Coordinator Scheduling

AI Analysis

Powered by OpenAI
Generating AI analysis...
Completed on schedule
Invoiced • 82 days old
✅
No Issues Work order progressed without significant delays

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Assigned
0.0d / 0.5d SLA
Ready to Bill
0.3d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
Sale of 12 SH110 tip seal kits & 2 IDP3 tip seal kits

Timeline

📋
▶
2 Work Order Created Dec 12, 12:42 PM
Work Order Created → 2x Parts Added
🔩
2x Parts Added
Type: Parts
Status: Open
Qty: 12
👷
▶
3 Status: Assigned Dec 12, 12:49 PM
Status: Assigned → Technician Assigned → Status: Completed
👷
Technician Assigned by Tami Dawe
Technician: VPD Bench
✔️
Status: Completed by Tami Dawe
From: Assigned, Completed, Closed
To: Completed, Closed, Ready to Bill
Duration in Previous: 1m, 0m
📨
Status: Invoice Pending by Hannah Shaw Dec 12, 3:38 PM
From: Ready to Bill
To: Invoice Pending
Duration in Previous: 2h 47m
💰
Status: Invoiced by Hannah Shaw Dec 12, 3:46 PM
From: Invoice Pending
To: Invoiced
Duration in Previous: 7m
🧾
Invoice Created Dec 12, 3:52 PM
Invoice Number: SM-249056

Bottlenecks

✅ No bottlenecks detected

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Repair
Branch
N/A
Technician
VPD Bench
Scheduled
N/A
Created
Dec 12, 12:42 PM
Invoice #
SM-249056

Work Details (2)

Name Type Status Qty Amount Date
WL-03035905 Parts Open 12 $2,148.00 Dec 12, 12:46 PM
WL-03035909 Parts Open 2 $338.00 Dec 12, 12:47 PM

Details