Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01326353 ↗ ServiceMax

AGILENT TECHNOLOGIES (VPD) • Repair • PC

📍 CSA Service Solutions LLC c/o Agilent Technologies — 14 Progress Rd, Billerica MA, 01821

Dec 12, 2025 → Dec 30, 2025

✅ Completed
PC
SLA Clock
Per client agreement · Target: Jan 3, 2026
✓ SLA Met (2 biz days early)
Active: 11 biz days
🕐 Clock stopped: Completed (Dec 30, 2025)
▶ Clock Running
Status: Created
Dec 12 → Dec 12, 2025
0 business days (counted)
Running total: 0 of ? biz days used
11d
▶ Clock Running
Status: Assigned
Dec 12 → Dec 30, 2025
11 business days (counted)
Running total: 11 of ? biz days used
Created: Dec 12, 2025 Completed: Dec 30, 2025
Show SLA Clock Detail (2 periods)
Period Status Clock Biz Days Running Total
Dec 12 → Dec 12 Created ▶ Running 0 0
Dec 12 → Dec 30 Assigned ▶ Running 11 11
Dispatch 0.0d
Coordinators 11.7d
Billing 1.1d
✓ SLA Met
Dispatch
0.0 days
Coordinators
11.7 days
Over SLA
Billing
1.1 days
Over SLA
Created: Dec 12, 2025 Due: Jan 3, 2026 Completed: Dec 30, 2025 (4 days early)
📅
11.7 days Total Age
⏱️
11.7d in Assigned Longest Stage
🔄
5 transitions Status Changes
⚠️
11.3d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
1 lines Work Details
📋
Coordinator Scheduling

AI Analysis

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Completed with significant delays
Invoiced • 82 days old
🚨
Primary Delay 11.7 days stuck in "Assigned"
⏱️
Total Delay 11.3 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Assigned
11.7d / 0.5d SLA
Closed
1.0d / 1.0d SLA
Ready to Bill
1.1d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

📄 Description
MS120 ROTARY VANE PUMP - SCIEX

Timeline

📋
▶
4 Work Order Created Dec 12, 1:03 PM
Work Order Created → Parts Added → Technician Assigned → Status: Assigned
🔩
Parts Added
Type: Parts
Status: Open
Qty: 1
👷
Technician Assigned by Kim Pearson
Technician: a0hF0000003P94NIAS, VPD Bench
👷
Status: Assigned by Kim Pearson
From: Entered
To: Assigned
Duration in Previous: 3m
🚨 12.0 business days
✔️
Status: Completed by Tami Dawe Dec 30, 10:14 AM
From: Assigned, Completed
To: Completed, Closed
Duration in Previous: 17d 21h, 0m
📄
Status: Ready to Bill by Tami Dawe Dec 30, 6:16 PM
From: Closed
To: Ready to Bill
Duration in Previous: 8h 1m
📨
Status: Invoice Pending by Hannah Shaw Dec 31, 10:49 AM
From: Ready to Bill
To: Invoice Pending
Duration in Previous: 16h 32m
🧾
▶
2 Invoice Created Dec 31, 11:09 AM
Invoice Created → Status: Invoiced
💰
Status: Invoiced by Hannah Shaw
From: Invoice Pending
To: Invoiced
Duration in Previous: 19m

Bottlenecks

Assigned
Duration: 11.7 business days (threshold: 4.0 business hours)
Exceeded by 11.2 business days
Ready to Bill
Duration: 1.1 business days (threshold: 1.0 business days)
Exceeded by 0.7 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Repair
Branch
ERLA - PROD
Technician
VPD Bench
Scheduled
N/A
Created
Dec 12, 1:03 PM
Invoice #
SM-250199

Work Details (1)

Name Type Status Qty Amount Date
WL-03035919 Parts Open 1 $964.00 Dec 12, 1:06 PM

Details