Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01326365 ↗ ServiceMax

BURTON MEDICAL • Repair • P3

📍 VAMC - MINNEAPOLIS — 1 Veterans Drive Bldg 70, Minneapolis MN, 55417

Dec 12, 2025 → Dec 19, 2025

✅ Completed
P3
SLA Clock
3 business days from creation · Target: Dec 17, 2025
✗ SLA Missed
Active: 3 biz days
Paused: 2 biz days
Budget: 3 biz days
🕐 Clock stopped: Completed (Dec 19, 2025)
SLA Target
▶ Clock Running
Status: Created
Dec 12 → Dec 12, 2025
0 business days (counted)
Running total: 0 of 3 biz days used
▶ Clock Running
Status: Ready for Scheduling
Dec 12 → Dec 12, 2025
0 business days (counted)
Running total: 0 of 3 biz days used
3d
▶ Clock Running
Status: Assigned
Dec 12 → Dec 17, 2025
3 business days (counted)
Running total: 3 of 3 biz days used
⏸2d
⏸ Clock Paused
Status: Awaiting Parts - Customer
Dec 17 → Dec 19, 2025
2 business days (not counted)
▶ Clock Running
Status: Scheduled
Dec 19 → Dec 19, 2025
0 business days (counted)
Running total: 3 of 3 biz days used
▶ Clock Running
Status: Tech On Site
Dec 19 → Dec 19, 2025
0 business days (counted)
Running total: 3 of 3 biz days used
Created: Dec 12, 2025 Completed: Dec 19, 2025
Business Days Used 3 / 3
0 3d budget
Show SLA Clock Detail (6 periods)
Period Status Clock Biz Days Running Total
Dec 12 → Dec 12 Created ▶ Running 0 0 / 3
Dec 12 → Dec 12 Ready for Scheduling ▶ Running 0 0 / 3
Dec 12 → Dec 17 Assigned ▶ Running 3 3 / 3
Dec 17 → Dec 19 Awaiting Parts - Customer ⏸ Paused 2 —
Dec 19 → Dec 19 Scheduled ▶ Running 0 3 / 3
Dec 19 → Dec 19 Tech On Site ▶ Running 0 3 / 3
Dispatch 0.0d
Material Management 2.7d
Coordinators 4.0d
Field Work 0.4d
Billing 0.0d
✗ SLA Missed
Dispatch
0.0 days
Material Management
2.7 days
Coordinators
4.0 days
Over SLA
Field Work
0.4 days
Billing
0.0 days
Created: Dec 12, 2025 Due: Dec 17, 2025 Completed: Dec 19, 2025 (1 days late)
📅
5.7 days Total Age
⏱️
3.5d in Assigned Longest Stage
🔄
9 transitions Status Changes
⚠️
3.3d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
5 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Completed with minor delays
Invoiced • 82 days old
🚨
Primary Delay 3.5 days stuck in "Assigned"
⏱️
Total Delay 3.3 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
0.3d / 1.0d SLA
Assigned
3.5d / 0.5d SLA
Awaiting Parts - Customer
2.7d
Scheduled
0.3d / 2.0d SLA
Tech On Site
0.2d / 1.0d SLA
Completed
0.2d / 1.0d SLA
Closed
1.4d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

12/19/2025 CRamen per LYoder: okay, parts are on site and ronnie is going there today for work order 1326365. problem solved


12/19/2025 CRamen left a vm for Ed to return call for update on parts as todays the only day he can do it before going on PTO next week. 800-444-9909


12/19/25 RBerry- Spoke with LYoder states he received a message from CDempsey stating that the customer is wanting this done today. Advised Lawrence that we have not received tracking information. Reached out to CRamen and asked him to reach out to ED/Burton and ask for tracking information.


12/17/2025 CRamen spoke to Rick and the meeting results were that Ed will be sending a new arm out for Ronnie to replace and if that fixes the problem they will send out 17 more for all to be replaced. If that doesn't fix the problem a new resolution will be determined. At this point the work will most likely need to be done on wednesdays and or Fridays after noon pending room availability. Will be determined as we get arms. 


12/16/2025 CRamen Rick called and said there will be a meeting later today with Burton on working towards a better resolution for this repair. 


12/16/2025 CRamen Rick returned call and said he has a meeting with Mercy Medical Group (The company that contracted Burton Lights purchasing/installation) at 11 today but the consensus is that electrical tape is not an appropriate repair but will discuss in the meeting and he will call me this afternoon with decision moving forward. 


12/16/2025 CRamen left a vm to return call to schedule for Tuesday 12/16/2025 612-512-9100


12/15/2025 CRamen left a vm to return call to schedule for Monday 12/15/2025 612-512-9100


12/15/2025 CRamen left a vm to return call to schedule for Monday 12/15/2025 612-512-9100

12/15/2025 CRamen rings for 1:20 and disconnects 612-467-4470


12/12/2025 CRamen left a vm to return call to schedule for Monday 12/15/2025 612-512-9100 left email requesting Monday 12/15/2025 with arrival between 9-12

12/12/2025 CRamen rings for 1:20 and disconnects 612-467-4470

🔧 Work Performed
12/19/25 Traveled to site Evaluated the unit in room 119 (Serial number on WO changed by Lawrence Yoder to comply with serviced unit). The arm was replaced. The arm still sways (see videos) Rick Scully will meet with administration to discuss next steps. Traveled from site Closed WO
🔍 Technician Findings
The arm needed to be replaced. The new arm did not resolve the swaying issue.
⚠️ Problem Description
Arm drifting, from manufacturer, using electricial tape, Wrap one where the upper bushing makes contact, and wrap another one where the lower bushing makes contact. Swap arm and accessory shaft if does not work Part Numbers, Descriptions, Quantities 4000104 6000218
📄 Description
Burton Medical AIM LED (Series) Surgical LED Light (ALEDW, ALEDFL, ALEDSC, ALEDDC)

Timeline

📋
▶
2 Work Order Created Dec 12, 1:12 PM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Kimberly Hardison
From: Entered
To: Ready for Scheduling
Duration in Previous: 1m
👷
▶
2 Technician Assigned Dec 12, 3:14 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Charles Ramen
From: Ready for Scheduling
To: Assigned
Duration in Previous: 2h 1m
⏳ 4.0 business days
👤
Status: Awaiting Parts - Customer by Rhea Berry Dec 17, 1:25 PM
From: Assigned
To: Awaiting Parts - Customer
Duration in Previous: 4d 22h
⏳ 3.0 business days
🗓️
▶
3 Status: Scheduled Dec 19, 10:44 AM
Status: Scheduled → Dispatch Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Charles Ramen
Scheduled For: 2025-12-19T16:00:00.000+0000
📅
Dispatch Scheduled by Charles Ramen
Scheduled For: 2025-12-19T18:00:00.000+0000
🔧
Status: Tech On Site by Ronnie Salone Dec 19, 1:05 PM
From: Scheduled
To: Tech On Site
Duration in Previous: 2h 21m
⏱️
▶
2 5x Labor Added Dec 19, 2:51 PM
5x Labor Added → Status: Completed
✔️
Status: Completed by Ronnie Salone
From: Tech On Site
To: Completed
Duration in Previous: 1h 46m
🏁
Status: Closed by Ronnie Salone Dec 19, 4:09 PM
From: Completed
To: Closed
Duration in Previous: 1h 17m
⏳ 2.0 business days
📄
▶
3 Status: Ready to Bill Dec 22, 11:27 AM
Status: Ready to Bill → Status: Invoiced → Invoice Created
💰
Status: Invoiced by Hannah Shaw
From: Invoice Pending
To: Invoiced
Duration in Previous: 3m
🧾
Invoice Created
Invoice Number: SM-249728

Bottlenecks

Assigned
Duration: 3.5 business days (threshold: 4.0 business hours)
Exceeded by 3.0 business days
Closed
Duration: 1.4 business days (threshold: 1.0 business days)
Exceeded by 2.8 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
P3
Type
Repair
Branch
N/A
Technician
Ronnie Salone
Scheduled
Dec 19, 1:00 PM
Created
Dec 12, 1:12 PM
Invoice #
SM-249728

Work Details (5)

Name Type Status Qty Amount Date
WL-03043550 Labor Open 0.25 $28.75 Dec 19, 2:51 PM
WL-03043551 Labor Open 1.75 $210.00 Dec 19, 2:51 PM
WL-03043552 Labor Open 0.25 $28.75 Dec 19, 2:51 PM
WL-03043553 Travel Open 10 $0.00 Dec 19, 2:51 PM
WL-03043554 Travel Open 10 $0.00 Dec 19, 2:51 PM

Details