Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01326493 ↗ ServiceMax

PHILIPS HEALTHCARE • FCO • PC

📍 US Med Equip - Exton — 436 Creamery Way, Exton PA, 19341

Dec 15, 2025 → Dec 18, 2025

✅ Completed
PC
SLA Clock
Per client agreement · Target: Jan 8, 2026
✓ SLA Met (16 biz days early)
Active: 0 biz days
🕐 Clock stopped: Tech Off Site (Dec 15, 2025)
▶ Clock Running
Status: Created
Dec 15 → Dec 15, 2025
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Assigned
Dec 15 → Dec 15, 2025
0 business days (counted)
Running total: 0 of ? biz days used
0d
▶ Clock Running
Status: Scheduled
Dec 15 → Dec 15, 2025
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Tech On Site
Dec 15 → Dec 15, 2025
0 business days (counted)
Running total: 0 of ? biz days used
Created: Dec 15, 2025 Tech Off Site: Dec 15, 2025
Show SLA Clock Detail (4 periods)
Period Status Clock Biz Days Running Total
Dec 15 → Dec 15 Created ▶ Running 0 0
Dec 15 → Dec 15 Assigned ▶ Running 0 0
Dec 15 → Dec 15 Scheduled ▶ Running 0 0
Dec 15 → Dec 15 Tech On Site ▶ Running 0 0
Dispatch 0.0d
Coordinators 0.9d
Field Work 3.5d
Billing 2.5d
✓ SLA Met
Dispatch
0.0 days
Coordinators
0.9 days
Field Work
3.5 days
Over SLA
Billing
2.5 days
Over SLA
Created: Dec 15, 2025 Due: Jan 8, 2026 Completed: Dec 19, 2025 (20 days early)
📅
4.0 days Total Age
⏱️
3.5d in Tech Off Site Longest Stage
🔄
7 transitions Status Changes
⚠️
4.1d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
5 lines Work Details
🏠
2 visits On-Site Trips
👤
Self-Scheduled Scheduling
🔄
2 On-Site Visits
2 on-site visits — follow-up trip required
👤 Self-scheduled by Konstantin Barskiy — scheduling delays attributed to technician, not coordinators
Visit 1 Dec 15, 2025
Visit 2 Dec 18, 2025

AI Analysis

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Generating AI analysis...
Completed with minor delays
Invoiced • 79 days old
🚨
Primary Delay 3.5 days stuck in "Tech Off Site"
⏱️
Total Delay 4.1 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Scheduled
0.9d / 2.0d SLA
Tech Off Site
3.5d / 2.0d SLA
Completed
0.0d / 1.0d SLA
Closed
2.0d / 1.0d SLA
07e-Partial Project
2.0d
Ready to Bill
2.5d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

12/18/2025 K.B. - PWO is waiting for part transfer.


12/15/2025 MNewman - dispatching to Kosta per request to transfer parts.

🔧 Work Performed
IMPLEMENTED FCO86600081 AS PER FCO INSTRUCTION. ALL PA RESULTS PASSED. DEVICE READY FOR PATIENT USE.
🔍 Technician Findings
IMPLEMENTED FCO86600081 AS PER FCO INSTRUCTION. ALL PA RESULTS PASSED. DEVICE READY FOR PATIENT USE.
⚠️ Problem Description
Trilogy EV300 Ventilator - Machine Flow Sensor Inaccurate Flow Measurements and/or Delivery
📄 Description
Philips Trilogy EV300 Hospital Ventilator (DS2200X11B / 989805661881)
📞 Call Description
FCO86600081

Timeline

📋
▶
4 Work Order Created Dec 15, 7:32 AM
Work Order Created → Technician Assigned → Status: Assigned → Dispatch Scheduled
👷
Technician Assigned by Mandy Newman
Technician: a0h8Y00000I6KsSQAV, Konstantin Barskiy
👷
Status: Assigned by Mandy Newman
From: Entered, Assigned
To: Assigned, Scheduled
Duration in Previous: 0m
📅
Dispatch Scheduled by Mandy Newman
Scheduled For: 2025-12-15T13:00:00.000+0000
🔧
Status: Tech On Site by Konstantin Barsky Dec 15, 2:44 PM
From: Scheduled, Tech On Site
To: Tech On Site, Tech Off Site
Duration in Previous: 7h 11m, 0m
⏳ 4.0 business days
⏱️
▶
3 2x Labor Added Dec 18, 6:56 PM
2x Labor Added → 2x Labor Added → Status: Completed
⏱️
2x Labor Added
Type: Labor
Status: Open
Qty: 1.5, 0.25
✔️
Status: Completed by Konstantin Barsky
From: Tech Off Site
To: Completed
Duration in Previous: 3d 4h
🏁
Status: Closed by Konstantin Barsky Dec 18, 7:02 PM
From: Completed
To: Closed
Duration in Previous: 1m
⏳ 2.6 business days
⏱️
▶
2 Labor Added Dec 22, 9:02 AM
Labor Added → Status: 07e-Partial Project
📋
Status: 07e-Partial Project by Timothy Amburgey
From: Closed
To: 07e-Partial Project
Duration in Previous: 3d 14h
⏳ 2.0 business days
📄
Status: Ready to Bill by Timothy Amburgey Dec 23, 2:51 PM
From: 07e-Partial Project
To: Ready to Bill
Duration in Previous: 1d 5h
⏳ 2.5 business days
💰
Status: Invoiced by Josh Longway Dec 26, 4:01 AM
From: Ready to Bill
To: Invoiced
Duration in Previous: 2d 13h

Bottlenecks

Tech Off Site
Duration: 3.5 business days (threshold: 2.0 business days)
Exceeded by 1.5 business days
Closed
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days
Ready to Bill
Duration: 2.5 business days (threshold: 1.0 business days)
Exceeded by 1.5 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
FCO
Branch
ERLA - PROD
Technician
Konstantin Barskiy
Scheduled
Dec 15, 8:00 AM
Created
Dec 15, 7:32 AM
Invoice #
N/A

Work Details (5)

Name Type Status Qty Amount Date
WL-03042557 Labor Open 1.5 $0.00 Dec 18, 6:56 PM
WL-03042558 Labor Open 2.5 $237.50 Dec 18, 6:56 PM
WL-03042559 Labor Open 1.5 $155.00 Dec 18, 6:57 PM
WL-03042560 Labor Open 0.25 $0.00 Dec 18, 6:57 PM
WL-03044959 Labor Open 0.016666666666667 $38.00 Dec 22, 9:02 AM

Details