Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01326733 ↗ ServiceMax

GE HEALTHCARE • Repair • P5

📍 Bon Secours St. Francis Hospital - Techlenburg — 2095 Henry Techlenburg Dr, Charleston SC, 29414

Dec 16, 2025 → Dec 16, 2025

✅ Completed
P5
SLA Clock
5 business days from creation · Target: Dec 23, 2025
✓ SLA Met (4 biz days early)
Active: 1 biz days
Budget: 5 biz days
🕐 Clock stopped: Completed (Dec 17, 2025)
SLA Target
▶ Clock Running
Status: Created
Dec 16 → Dec 16, 2025
0 business days (counted)
Running total: 0 of 5 biz days used
▶ Clock Running
Status: Ready for Scheduling
Dec 16 → Dec 16, 2025
0 business days (counted)
Running total: 0 of 5 biz days used
1d
▶ Clock Running
Status: Assigned
Dec 16 → Dec 17, 2025
1 business day (counted)
Running total: 1 of 5 biz days used
Created: Dec 16, 2025 Completed: Dec 17, 2025
Business Days Used 1 / 5
0 5d budget
Show SLA Clock Detail (3 periods)
Period Status Clock Biz Days Running Total
Dec 16 → Dec 16 Created ▶ Running 0 0 / 5
Dec 16 → Dec 16 Ready for Scheduling ▶ Running 0 0 / 5
Dec 16 → Dec 17 Assigned ▶ Running 1 1 / 5
Dispatch 0.0d
Coordinators 1.3d
Billing 0.1d
✓ SLA Met
Dispatch
0.0 days
Coordinators
1.3 days
Over SLA
Billing
0.1 days
Created: Dec 16, 2025 Due: Dec 23, 2025 Completed: Dec 17, 2025 (6 days early)
📅
1.3 days Total Age
⏱️
1.2d in Assigned Longest Stage
🔄
5 transitions Status Changes
⚠️
0.7d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
1 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Completed with minor delays
Invoiced • 78 days old
🚨
Primary Delay 1.2 days stuck in "Assigned"
⏱️
Total Delay 0.7 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
0.0d / 1.0d SLA
Assigned
1.2d / 0.5d SLA
Closed
1.0d / 1.0d SLA
Ready to Bill
0.1d / 1.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
flipped side pedals and verified functionality tested bed functions and returned bed to service
🔍 Technician Findings
side pedals flipped upside down
⚠️ Problem Description
repair request side foot pedals inop Lancara, Kenneth
📄 Description
Stryker 1115 Big Wheel Prime Series Stretcher

Timeline

📋
▶
2 Work Order Created Dec 16, 11:13 AM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Sherry Reich
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
👷
▶
2 Technician Assigned Dec 16, 11:32 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Abby Jinerson
From: Ready for Scheduling
To: Assigned
Duration in Previous: 18m
⏱️
▶
2 Labor Added Dec 16, 9:21 PM
Labor Added → Status: Completed
✔️
Status: Completed by Kenneth Lancara
From: Assigned, Completed
To: Completed, Closed
Duration in Previous: 9h 49m, 0m
📄
Status: Ready to Bill by Hannah Shaw Dec 17, 11:39 AM
From: Closed
To: Ready to Bill
Duration in Previous: 14h 17m
📨
Status: Invoice Pending by Hannah Shaw Dec 17, 12:11 PM
From: Ready to Bill, Invoice Pending
To: Invoice Pending, Invoiced
Duration in Previous: 31m, 0m
🚨 40.0 business days
🧾
Invoice Created Feb 13, 10:24 AM
Invoice Number: SM-249287

Bottlenecks

Assigned
Duration: 1.2 business days (threshold: 4.0 business hours)
Exceeded by 5.8 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
P5
Type
Repair
Branch
N/A
Technician
Kenneth Lancara
Scheduled
N/A
Created
Dec 16, 11:13 AM
Invoice #
SM-249287

Work Details (1)

Name Type Status Qty Amount Date
WL-03040067 Labor Open 1 $0.00 Dec 16, 9:21 PM

Details