Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01326766 ↗ ServiceMax

PHILIPS HEALTHCARE • CSOL Services • PSM

📍 Providence St. Peter Hospital — 413 Lilly Rd NE, Olympia WA, 98506

Dec 16, 2025 → Jan 26, 2026

✅ Completed
PSM
SLA Clock
Last business day of December 2025 · Target: Dec 31, 2025
✗ SLA Missed (15 biz days late)
Active: 26 biz days
🕐 Clock stopped: Completed (Jan 26, 2026)
▶ Clock Running
Status: Created
Dec 16 → Dec 16, 2025
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Scheduled
Dec 16 → Dec 16, 2025
0 business days (counted)
Running total: 0 of ? biz days used
10d
▶ Clock Running
Status: Ready for Scheduling
Dec 16 → Dec 31, 2025
10 business days (counted)
Running total: 10 of ? biz days used
▶ Clock Running
Status: Scheduled
Dec 31 → Dec 31, 2025
0 business days (counted)
Running total: 10 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Dec 31 → Dec 31, 2025
0 business days (counted)
Running total: 10 of ? biz days used
16d
▶ Clock Running
Status: Scheduled
Dec 31 → Jan 26, 2026
16 business days (counted)
Running total: 26 of ? biz days used
Created: Dec 16, 2025 Completed: Jan 26, 2026
Show SLA Clock Detail (6 periods)
Period Status Clock Biz Days Running Total
Dec 16 → Dec 16 Created ▶ Running 0 0
Dec 16 → Dec 16 Scheduled ▶ Running 0 0
Dec 16 → Dec 31 Ready for Scheduling ▶ Running 10 10
Dec 31 → Dec 31 Scheduled ▶ Running 0 10
Dec 31 → Dec 31 Ready for Scheduling ▶ Running 0 10
Dec 31 → Jan 26 Scheduled ▶ Running 16 26
Dispatch 0.0d
Coordinators 27.7d
Billing 2.3d
✗ SLA Missed
Dispatch
0.0 days
Coordinators
27.7 days
Over SLA
Billing
2.3 days
Over SLA
Created: Dec 16, 2025 Due: Dec 31, 2026 Completed: Jan 26, 2026 (339 days early)
📅
26.6 days Total Age
⏱️
16.7d in Scheduled Longest Stage
🔄
8 transitions Status Changes
⚠️
27.8d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
32 lines Work Details
🚩
6 visits On-Site Trips
📋
Coordinator Scheduling
🚨
6 On-Site Visits
6 on-site visits — critical red flag: repeated failure to resolve
Visit 1 Jan 19, 2026
Visit 2 Jan 20, 2026
Visit 3 Jan 21, 2026
Visit 4 Jan 22, 2026
Visit 5 Jan 23, 2026
Visit 6 Jan 24, 2026

AI Analysis

Powered by OpenAI
Generating AI analysis...
Completed with significant delays
Invoiced • 78 days old
🚨
Primary Delay 16.7 days stuck in "Scheduled"
⏱️
Total Delay 27.8 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Scheduled
16.7d / 2.0d SLA
Ready for Scheduling
11.0d / 1.0d SLA
Closed
4.0d / 1.0d SLA
Ready to Bill
1.3d / 1.0d SLA
Invoice Pending
1.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

12/16/2025 CM ack msg; LM w/BB, MJ, TK, SR; 12/17/2025 1307 MJ decline; 1634 LM w/Sean re NAR; 12/30/2025 1940 SZ avail ; 2005 LM w/Sean re cnfm; 2213 Sean cnfm; 12/31/25 0945 ack cnfm, LM w/SZ; 1104 SZ ack cnfm; 1250 Sean asks about dropping F; LM w/SZ

Timeline

📋
▶
3 Work Order Created Dec 16, 12:27 PM
Work Order Created → Status: Scheduled → Status: Ready for Scheduling
🗓️
Status: Scheduled by Caitlin Mcgee
From: Entered
To: Scheduled
Duration in Previous: 0m
📅
Status: Ready for Scheduling by Caitlin Mcgee
From: Scheduled
To: Ready for Scheduling
Duration in Previous: 1m
🚨 11.0 business days
📅
▶
2 Dispatch Scheduled Dec 31, 9:46 AM
Dispatch Scheduled → Status: Scheduled
🗓️
Status: Scheduled by Wayne Rush
From: Ready for Scheduling, Scheduled
To: Scheduled, Ready for Scheduling
Duration in Previous: 14d 21h, 0m
👷
▶
2 Technician Assigned Dec 31, 11:34 AM
Technician Assigned → Status: Scheduled
🗓️
Status: Scheduled by Wayne Rush
From: Ready for Scheduling
To: Scheduled
Duration in Previous: 1h 48m
🚨 13.0 business days
🚗
5x Travel Added Jan 20, 4:51 PM
Type: Travel, Expenses
Status: Open
Qty: 59, 1
⏱️
▶
3 2x Labor Added Jan 20, 5:16 PM
2x Labor Added → Labor Added → Labor Added
⏱️
Labor Added
Type: Labor
Status: Open
Qty: 4
⏱️
Labor Added
Type: Labor
Status: Open
Qty: 0.5
💵
Expenses Added Jan 21, 1:49 PM
Type: Expenses
Status: Open
Qty: 1
⏳ 3.0 business days
⏱️
▶
2 4x Labor Added Jan 24, 12:15 PM
4x Labor Added → 4x Labor Added
⏱️
4x Labor Added
Type: Labor
Status: Open
Qty: 0.5
💵
13x Expenses Added Jan 24, 12:50 PM
Type: Expenses, Labor
Status: Open
Qty: 1, 1.5
⏳ 0.0 business days
⏱️
Labor Added Jan 26, 12:11 AM
Type: Labor
Status: Open
Qty: 15
✔️
Status: Completed by Susan Zorn Jan 26, 12:47 AM
From: Scheduled, Completed
To: Completed, Closed
Duration in Previous: 25d 13h, 0m
⏳ 4.0 business days
📄
Status: Ready to Bill by Wayne Rush Jan 29, 4:20 PM
From: Closed
To: Ready to Bill
Duration in Previous: 3d 15h
📨
Status: Invoice Pending by Hannah Shaw Jan 30, 10:02 AM
From: Ready to Bill
To: Invoice Pending
Duration in Previous: 17h 42m
💰
▶
2 Status: Invoiced Jan 30, 5:50 PM
Status: Invoiced → Invoice Created
🧾
Invoice Created
Invoice Number: SM-252657

Bottlenecks

Ready for Scheduling
Duration: 10.8 business days (threshold: 1.0 business days)
Exceeded by 9.8 business days
Scheduled
Duration: 16.7 business days (threshold: 2.0 business days)
Exceeded by 14.7 business days
Closed
Duration: 4.0 business days (threshold: 1.0 business days)
Exceeded by 3.0 business days
Ready to Bill
Duration: 1.3 business days (threshold: 1.0 business days)
Exceeded by 2.7 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
CSOL Services
Branch
ERLA - PROD
Technician
Susan Zorn
Scheduled
Jan 20, 1:00 PM
Created
Dec 16, 12:27 PM
Invoice #
SM-252657

Work Details (32)

Name Type Status Qty Amount Date
WL-03072185 Travel Open 59 $42.48 Jan 20, 4:51 PM
WL-03072183 Expenses Open 1 $68.00 Jan 20, 4:51 PM
WL-03072184 Expenses Open 1 $68.00 Jan 20, 4:51 PM
WL-03072181 Expenses Open 1 $344.84 Jan 20, 4:51 PM
WL-03072182 Expenses Open 1 $5.00 Jan 20, 4:51 PM
WL-03072269 Labor Open 0.5 $20.00 Jan 20, 5:16 PM
WL-03072268 Labor Open 13.25 $530.00 Jan 20, 5:16 PM
WL-03072290 Labor Open 4 $977.00 Jan 20, 5:19 PM
WL-03072295 Labor Open 0.5 $20.00 Jan 20, 5:20 PM
WL-03073436 Expenses Open 1 $0.00 Jan 21, 1:49 PM
WL-03077885 Labor Open 8 $977.00 Jan 24, 12:15 PM
WL-03077886 Labor Open 4 $977.00 Jan 24, 12:15 PM
WL-03077887 Labor Open 0.5 $20.00 Jan 24, 12:15 PM
WL-03077884 Labor Open 8 $977.00 Jan 24, 12:15 PM
WL-03077891 Labor Open 0.5 $20.00 Jan 24, 12:17 PM
WL-03077890 Labor Open 0.5 $20.00 Jan 24, 12:17 PM
WL-03077889 Labor Open 0.5 $20.00 Jan 24, 12:17 PM
WL-03077892 Labor Open 0.5 $20.00 Jan 24, 12:17 PM
WL-03077908 Expenses Open 1 $207.74 Jan 24, 12:50 PM
WL-03077902 Labor Open 1.5 $60.00 Jan 24, 12:50 PM
WL-03077903 Expenses Open 1 $68.00 Jan 24, 12:50 PM
WL-03077904 Expenses Open 1 $68.00 Jan 24, 12:50 PM
WL-03077905 Expenses Open 1 $68.00 Jan 24, 12:50 PM
WL-03077906 Expenses Open 1 $68.00 Jan 24, 12:50 PM
WL-03077907 Expenses Open 1 $207.74 Jan 24, 12:50 PM
WL-03077909 Expenses Open 1 $207.73 Jan 24, 12:50 PM
WL-03077910 Expenses Open 1 $207.74 Jan 24, 12:50 PM
WL-03077911 Expenses Open 1 $159.50 Jan 24, 12:50 PM
WL-03077912 Expenses Open 1 $31.30 Jan 24, 12:50 PM
WL-03077913 Expenses Open 1 $289.50 Jan 24, 12:50 PM
WL-03077914 Expenses Open 1 $34.66 Jan 24, 12:50 PM
WL-03078614 Labor Open 15 $600.00 Jan 26, 12:11 AM

Details