Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01326770 ↗ ServiceMax

PHILIPS HEALTHCARE • CSOL Services • PSM

📍 Providence St. Peter Hospital — 413 Lilly Rd NE, Olympia WA, 98506

Dec 16, 2025 → Jan 24, 2026

✅ Completed
PSM
SLA Clock
Last business day of December 2025 · Target: Dec 31, 2025
✗ SLA Missed (15 biz days late)
Active: 25 biz days
🕐 Clock stopped: Completed (Jan 24, 2026)
▶ Clock Running
Status: Created
Dec 16 → Dec 16, 2025
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Scheduled
Dec 16 → Dec 16, 2025
0 business days (counted)
Running total: 0 of ? biz days used
12d
▶ Clock Running
Status: Ready for Scheduling
Dec 16 → Jan 5, 2026
12 business days (counted)
Running total: 12 of ? biz days used
13d
▶ Clock Running
Status: Scheduled
Jan 5 → Jan 24, 2026
13 business days (counted)
Running total: 25 of ? biz days used
Created: Dec 16, 2025 Completed: Jan 24, 2026
Show SLA Clock Detail (4 periods)
Period Status Clock Biz Days Running Total
Dec 16 → Dec 16 Created ▶ Running 0 0
Dec 16 → Dec 16 Scheduled ▶ Running 0 0
Dec 16 → Jan 5 Ready for Scheduling ▶ Running 12 12
Jan 5 → Jan 24 Scheduled ▶ Running 13 25
Coordinators 26.1d
Billing 2.3d
✗ SLA Missed
Coordinators
26.1 days
Over SLA
Billing
2.3 days
Over SLA
Created: Dec 16, 2025 Due: Dec 31, 2026 Completed: Jan 24, 2026 (341 days early)
📅
25.8 days Total Age
⏱️
13.3d in Scheduled Longest Stage
🔄
6 transitions Status Changes
⚠️
26.4d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
17 lines Work Details
🚩
3 visits On-Site Trips
📋
Coordinator Scheduling
🚩
3 On-Site Visits
3 on-site visits — why were multiple trips needed?
Visit 1 Jan 21, 2026
Visit 2 Jan 22, 2026
Visit 3 Jan 23, 2026

AI Analysis

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Generating AI analysis...
Completed with significant delays
Invoiced • 78 days old
🚨
Primary Delay 13.3 days stuck in "Scheduled"
⏱️
Total Delay 26.4 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Ready for Scheduling
12.8d / 1.0d SLA
Scheduled
13.3d / 2.0d SLA
Closed
4.0d / 1.0d SLA
Ready to Bill
1.3d / 1.0d SLA
Invoice Pending
1.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

12/16/2025 CM ack msg; LM w/BB, MJ, TK, SR; 12/17/2025 1307 MJ decline; 1634 LM w/Sean re NAR; 12/31/2025 1028 ES wants 3 days ; 1249 LM w/Sean; 1/5/2025 Sean offers 3rd day other site; LM w/ES; 1351 ES okay; LM w/Sean re cnfm; 1518 Sean cnfm ; 1638 ack cnfm; LM w/ES; 1728 ES ack cnfm

Timeline

📋
▶
2 Work Order Created Dec 16, 12:30 PM
Work Order Created → Status: Scheduled
🗓️
Status: Scheduled by Caitlin Mcgee
From: Ready for Scheduling, Scheduled
To: Scheduled, Ready for Scheduling
Duration in Previous: 0m
🚨 13.0 business days
📅
▶
2 Dispatch Scheduled Jan 5, 4:39 PM
Dispatch Scheduled → Status: Scheduled
🗓️
Status: Scheduled by Caitlin Mcgee
From: Ready for Scheduling
To: Scheduled
Duration in Previous: 20d 4h
👷
Technician Assigned by Caitlin Mcgee Jan 5, 6:03 PM
Technician: Eric Smith
⚠️ 9.7 business days
💵
8x Expenses Added Jan 18, 12:55 PM
Type: Expenses
Status: Open
Qty: 1
⏳ 2.0 business days
⏱️
Labor Added Jan 21, 11:09 AM
Type: Labor
Status: Open
Qty: 0.5
⏱️
▶
2 3x Labor Added Jan 22, 10:55 AM
3x Labor Added → 4x Labor Added
⏱️
4x Labor Added
Type: Labor
Status: Open
Qty: 0.5, 0.016666666666667, 8
⏱️
Labor Added Jan 23, 10:17 AM
Type: Labor
Status: Open
Qty: 9.5
⏳ 1.0 business days
✔️
Status: Completed by Eric Smith Jan 24, 2:18 PM
From: Scheduled, Completed
To: Completed, Closed
Duration in Previous: 18d 21h, 0m
⏳ 4.0 business days
📄
Status: Ready to Bill by Wayne Rush Jan 29, 4:20 PM
From: Closed
To: Ready to Bill
Duration in Previous: 5d 2h
📨
Status: Invoice Pending by Hannah Shaw Jan 30, 10:02 AM
From: Ready to Bill
To: Invoice Pending
Duration in Previous: 17h 42m
💰
▶
2 Status: Invoiced Jan 30, 5:50 PM
Status: Invoiced → Invoice Created
🧾
Invoice Created
Invoice Number: SM-252657

Bottlenecks

Ready for Scheduling
Duration: 12.8 business days (threshold: 1.0 business days)
Exceeded by 11.8 business days
Scheduled
Duration: 13.3 business days (threshold: 2.0 business days)
Exceeded by 11.3 business days
Closed
Duration: 4.0 business days (threshold: 1.0 business days)
Exceeded by 3.0 business days
Ready to Bill
Duration: 1.3 business days (threshold: 1.0 business days)
Exceeded by 2.7 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
CSOL Services
Branch
ERLA - PROD
Technician
Eric Smith
Scheduled
Jan 21, 4:00 PM
Created
Dec 16, 12:30 PM
Invoice #
SM-252657

Work Details (17)

Name Type Status Qty Amount Date
WL-03069588 Expenses Open 1 $68.00 Jan 18, 12:55 PM
WL-03069589 Expenses Open 1 $68.00 Jan 18, 12:55 PM
WL-03069590 Expenses Open 1 $68.00 Jan 18, 12:55 PM
WL-03069591 Expenses Open 1 $150.70 Jan 18, 12:55 PM
WL-03069592 Expenses Open 1 $150.70 Jan 18, 12:55 PM
WL-03069593 Expenses Open 1 $150.70 Jan 18, 12:55 PM
WL-03069594 Expenses Open 1 $223.31 Jan 18, 12:55 PM
WL-03069595 Expenses Open 1 $43.79 Jan 18, 12:55 PM
WL-03073159 Labor Open 0.5 $20.00 Jan 21, 11:09 AM
WL-03074848 Labor Open 0.016666666666667 $830.00 Jan 22, 10:55 AM
WL-03074849 Labor Open 8 $76.00 Jan 22, 10:55 AM
WL-03074850 Labor Open 0.5 $20.00 Jan 22, 10:55 AM
WL-03074854 Labor Open 0.5 $20.00 Jan 22, 10:57 AM
WL-03074851 Labor Open 0.5 $20.00 Jan 22, 10:57 AM
WL-03074852 Labor Open 0.016666666666667 $830.00 Jan 22, 10:57 AM
WL-03074853 Labor Open 8 $76.00 Jan 22, 10:57 AM
WL-03076399 Labor Open 9.5 $380.00 Jan 23, 10:17 AM

Details