Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01326901 ↗ ServiceMax

PHILIPS HEALTHCARE • Installation • PC

📍 Wooster Community Hospital — 1761 BEALL AVE, Wooster OH, 44691

Dec 16, 2025 → Dec 19, 2025

✅ Completed
PC
SLA Clock
Per client agreement · Target: Dec 20, 2025
✓ SLA Met
Active: 2 biz days
Paused: 1 biz days
🕐 Clock stopped: Completed (Dec 19, 2025)
1d
▶ Clock Running
Status: Created
Dec 16 → Dec 17, 2025
1 business day (counted)
Running total: 1 of ? biz days used
⏸1d
⏸ Clock Paused
Status: Ready for Release
Dec 17 → Dec 18, 2025
1 business day (not counted)
1d
▶ Clock Running
Status: Scheduled
Dec 18 → Dec 19, 2025
1 business day (counted)
Running total: 2 of ? biz days used
Created: Dec 16, 2025 Completed: Dec 19, 2025
Show SLA Clock Detail (3 periods)
Period Status Clock Biz Days Running Total
Dec 16 → Dec 17 Created ▶ Running 1 1
Dec 17 → Dec 18 Ready for Release ⏸ Paused 1 —
Dec 18 → Dec 19 Scheduled ▶ Running 1 2
Dispatch 1.2d
Holding 2.0d (excluded)
Coordinators 2.0d
Billing 14.6d
✓ SLA Met
Dispatch
1.2 days
Over SLA
Holding (excluded from total)
2.0 days
Coordinators
2.0 days
Billing
14.6 days
Over SLA
Created: Dec 16, 2025 Due: Dec 20, 2025 Completed: Dec 19, 2025 (1 days early)
📅
3.2 days Total Age
⏱️
11.6d in Billing Review Longest Stage
🔄
8 transitions Status Changes
⚠️
15.8d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
17 lines Work Details
🏠
2 visits On-Site Trips
📋
Coordinator Scheduling
🔄
2 On-Site Visits
2 on-site visits — follow-up trip required
Visit 1 Dec 17, 2025
Visit 2 Dec 18, 2025

AI Analysis

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Generating AI analysis...
Completed with significant delays
Invoiced • 78 days old
🚨
Primary Delay 11.6 days stuck in "Billing Review"
⏱️
Total Delay 15.8 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
1.2d / 0.5d SLA
Ready for Release
2.0d
Scheduled
2.0d / 2.0d SLA
Closed
5.5d / 1.0d SLA
07e-Partial Project
2.0d
Billing Review
11.6d / 2.0d SLA
Ready to Bill
3.0d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

12/23/2025 TAmburgey - Escalating to Yecenia for advisement.

12/18/2025 RFosbury - dispatching to Rodney

🔧 Work Performed
MA Installation - Bundled installed 17 access points
🔍 Technician Findings
none
⚠️ Problem Description
PSA project name: 03/26 Wooster Community Hospital ER - renovation-Project Resource Request number: RR-0356958 Site Name: City of Wooster Site Address: 1761 Beall Ave, Wooster OH 44691 Service District HPME3-01 Project Scope: Installing APs in the emergency room. Intermediate. Symplr. Lead TC is Peter Wells. Phone 330-603-8918. I will be taking the 3rd party TCs from Tiffany's project that she is not using. Notes: documentation attached Vendor Credentialing: Symplr Scheduled Start: 17 Dec 2025 12:00 PM Scheduled End: 19 Dec 2025 Contacts Email: Phone: Project Manager: diane byrne diane.byrne@philips.com (440) 781-1002 Lead TC/FSE: none listed District Manager: Nicole Von Blohn nicole.vonblohn@philips.com (814) 883-1740 Site Contact: Jonathon Hicks jonathon.hicks@gehealthcare.com 304-890-3716 SO or SMA/SES # SO/SMA/SES Description Bundled VAS 6600737411 [X] Resources Requested Skillset Names(s) & Scheduled Dates (if applicable) Resource slot #1 Intermediate Resource slot #2 Intermediate
📄 Description
Philips Installation (EBS Group)
📞 Call Description
Installation

Timeline

📋
Work Order Created Dec 16, 5:26 PM
Work Order: WO-01326901
Type: Installation
Priority: PC
✅
Status: Ready for Release by Rich Fosbury Dec 17, 8:06 AM
From: Entered
To: Ready for Release
Duration in Previous: 14h 39m
⏳ 2.0 business days
👷
▶
3 Technician Assigned Dec 18, 8:06 AM
Technician Assigned → Dispatch Scheduled → Status: Scheduled
📅
Dispatch Scheduled by Rich Fosbury
Scheduled For: 2025-12-18T13:15:00.000+0000, 2025-12-18T13:00:00.000+0000
🗓️
Status: Scheduled by Rich Fosbury
From: Ready for Release
To: Scheduled
Duration in Previous: 1d 0h
⏱️
15x Labor Added Dec 18, 2:20 PM
Type: Labor, Expenses
Status: Open
Qty: 0.5, 8.75, 2, 1
⏱️
▶
2 2x Labor Added Dec 19, 8:46 AM
2x Labor Added → Status: Completed
✔️
Status: Completed by Rodney Charles
From: Scheduled, Completed
To: Completed, Closed
Duration in Previous: 1d 0h, 0m
⏳ 2.0 business days
📋
Status: 07e-Partial Project by Timothy Amburgey Dec 22, 10:07 AM
From: Closed
To: 07e-Partial Project
Duration in Previous: 3d 1h
⏳ 2.0 business days
💵
Status: Billing Review by Timothy Amburgey Dec 23, 2:31 PM
From: 07e-Partial Project
To: Billing Review
Duration in Previous: 1d 4h
🚨 12.0 business days
🏁
Status: Closed by Yecenia Campos Jan 9, 2:54 PM
From: Billing Review
To: Closed
Duration in Previous: 17d 0h
⏳ 4.0 business days
📄
Status: Ready to Bill by Timothy Amburgey Jan 14, 8:43 AM
From: Closed
To: Ready to Bill
Duration in Previous: 4d 17h
⏳ 2.5 business days
💰
Status: Invoiced by Josh Longway Jan 16, 4:01 AM
From: Ready to Bill
To: Invoiced
Duration in Previous: 1d 19h

Bottlenecks

Entered
Duration: 1.2 business days (threshold: 4.0 business hours)
Exceeded by 5.6 business hours
Closed
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days
Billing Review
Duration: 11.6 business days (threshold: 2.0 business days)
Exceeded by 9.6 business days
Closed
Duration: 3.5 business days (threshold: 1.0 business days)
Exceeded by 2.5 business days
Ready to Bill
Duration: 3.0 business days (threshold: 1.0 business days)
Exceeded by 2.0 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Installation
Branch
ERLA - PROD
Technician
Rodney Charles
Scheduled
Dec 18, 8:00 AM
Created
Dec 16, 5:26 PM
Invoice #
N/A

Work Details (17)

Name Type Status Qty Amount Date
WL-03042056 Labor Open 0.5 $95.00 Dec 18, 2:20 PM
WL-03042057 Labor Open 8.75 $945.00 Dec 18, 2:20 PM
WL-03042058 Labor Open 0.5 $95.00 Dec 18, 2:20 PM
WL-03042059 Labor Open 0.5 $95.00 Dec 18, 2:20 PM
WL-03042060 Labor Open 2 $210.00 Dec 18, 2:20 PM
WL-03042061 Expenses Open 1 $138.11 Dec 18, 2:20 PM
WL-03042062 Expenses Open 1 $55.00 Dec 18, 2:20 PM
WL-03042063 Expenses Open 1 $0.00 Dec 18, 2:20 PM
WL-03042064 Expenses Open 1 $0.00 Dec 18, 2:20 PM
WL-03042065 Expenses Open 1 $0.00 Dec 18, 2:20 PM
WL-03042066 Expenses Open 1 $138.11 Dec 18, 2:20 PM
WL-03042067 Expenses Open 1 $55.00 Dec 18, 2:20 PM
WL-03042068 Expenses Open 1 $40.00 Dec 18, 2:20 PM
WL-03042069 Expenses Open 1 $29.31 Dec 18, 2:20 PM
WL-03042070 Expenses Open 1 $21.41 Dec 18, 2:20 PM
WL-03042998 Labor Open 12.5 $1,235.00 Dec 19, 8:46 AM
WL-03042999 Expenses Open 1 $50.17 Dec 19, 8:46 AM

Details