Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01326903 ↗ ServiceMax

PHILIPS HEALTHCARE • CSOL Services • PSM

📍 Sutter Medical Center Sacramento — 2825 Capitol Avenue, Sacramento CA, 95816

Dec 16, 2025 → Dec 21, 2025

✅ Completed
PSM
SLA Clock
Last business day of December 2025 · Target: Dec 31, 2025
✓ SLA Met (7 biz days early)
Active: 3 biz days
🕐 Clock stopped: Completed (Dec 20, 2025)
▶ Clock Running
Status: Created
Dec 16 → Dec 16, 2025
0 business days (counted)
Running total: 0 of ? biz days used
1d
▶ Clock Running
Status: Ready for Scheduling
Dec 16 → Dec 17, 2025
1 business day (counted)
Running total: 1 of ? biz days used
2d
▶ Clock Running
Status: Scheduled
Dec 17 → Dec 20, 2025
2 business days (counted)
Running total: 3 of ? biz days used
Created: Dec 16, 2025 Completed: Dec 20, 2025
Show SLA Clock Detail (3 periods)
Period Status Clock Biz Days Running Total
Dec 16 → Dec 16 Created ▶ Running 0 0
Dec 16 → Dec 17 Ready for Scheduling ▶ Running 1 1
Dec 17 → Dec 20 Scheduled ▶ Running 2 3
Coordinators 3.9d
Billing 1.3d
✓ SLA Met
Coordinators
3.9 days
Over SLA
Billing
1.3 days
Created: Dec 16, 2025 Due: Dec 31, 2025 Completed: Dec 21, 2025 (10 days early)
📅
3.2 days Total Age
⏱️
2.7d in Scheduled Longest Stage
🔄
6 transitions Status Changes
⚠️
1.9d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
1 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Completed with minor delays
Invoiced • 78 days old
🚨
Primary Delay 2.7 days stuck in "Scheduled"
⏱️
Total Delay 1.9 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Scheduled
2.7d / 2.0d SLA
Ready for Scheduling
1.2d / 1.0d SLA
Closed
2.0d / 1.0d SLA
Ready to Bill
0.0d / 1.0d SLA
Invoice Pending
1.3d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

Credentialing

Timeline

📋
▶
2 Work Order Created Dec 16, 5:30 PM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Caitlin Mcgee
From: Scheduled
To: Ready for Scheduling
Duration in Previous: 1m
🗓️
Status: Scheduled by Caitlin Mcgee Dec 17, 1:13 PM
From: Ready for Scheduling
To: Scheduled
Duration in Previous: 19h 41m
⏳ 3.0 business days
⏱️
▶
2 Labor Added Dec 20, 9:35 AM
Labor Added → Status: Completed
✔️
Status: Completed by Sean Critzman
From: Scheduled, Completed
To: Completed, Closed
Duration in Previous: 2d 20h, 0m
⏳ 2.0 business days
📄
Status: Ready to Bill by Wayne Rush Dec 23, 4:25 PM
From: Closed
To: Ready to Bill
Duration in Previous: 3d 6h
📨
Status: Invoice Pending by Hannah Shaw Dec 23, 4:42 PM
From: Ready to Bill
To: Invoice Pending
Duration in Previous: 17m
💰
▶
2 Status: Invoiced Dec 24, 3:13 PM
Status: Invoiced → Invoice Created
🧾
Invoice Created
Invoice Number: SM-249868

Bottlenecks

Ready for Scheduling
Duration: 1.2 business days (threshold: 1.0 business days)
Exceeded by 1.5 business hours
Scheduled
Duration: 2.7 business days (threshold: 2.0 business days)
Exceeded by 5.8 business hours
Closed
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
CSOL Services
Branch
ERLA - PROD
Technician
Sean Critzman
Scheduled
Dec 16, 1:45 PM
Created
Dec 16, 5:30 PM
Invoice #
SM-249868

Work Details (1)

Name Type Status Qty Amount Date
WL-03044406 Labor Open 2 $70.00 Dec 20, 9:35 AM

Details