Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01326952 ↗ ServiceMax

AGILENT TECHNOLOGIES (VPD) • Repair • PC

📍 CSA Service Solutions LLC c/o Agilent Technologies — 14 Progress Rd, Billerica MA, 01821

Dec 17, 2025 → Dec 30, 2025

✅ Completed
PC
SLA Clock
Per client agreement · Target: Jan 7, 2026
✓ SLA Met (5 biz days early)
Active: 8 biz days
🕐 Clock stopped: Completed (Dec 30, 2025)
5d
▶ Clock Running
Status: Created
Dec 17 → Dec 24, 2025
5 business days (counted)
Running total: 5 of ? biz days used
3d
▶ Clock Running
Status: Assigned
Dec 24 → Dec 30, 2025
3 business days (counted)
Running total: 8 of ? biz days used
Created: Dec 17, 2025 Completed: Dec 30, 2025
Show SLA Clock Detail (2 periods)
Period Status Clock Biz Days Running Total
Dec 17 → Dec 24 Created ▶ Running 5 5
Dec 24 → Dec 30 Assigned ▶ Running 3 8
Dispatch 6.0d
Coordinators 4.0d
Billing 1.1d
✓ SLA Met
Dispatch
6.0 days
Over SLA
Coordinators
4.0 days
Over SLA
Billing
1.1 days
Over SLA
Created: Dec 17, 2025 Due: Jan 7, 2026 Completed: Dec 30, 2025 (8 days early)
📅
9.0 days Total Age
⏱️
6.0d in Entered Longest Stage
🔄
5 transitions Status Changes
⚠️
9.1d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
1 lines Work Details
📋
Coordinator Scheduling

AI Analysis

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Completed with minor delays
Invoiced • 77 days old
🚨
Primary Delay 6.0 days stuck in "Entered"
⏱️
Total Delay 9.1 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
6.0d / 0.5d SLA
Assigned
4.0d / 0.5d SLA
Closed
0.8d / 1.0d SLA
Ready to Bill
1.1d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

📄 Description
EXCHANGE IDP-7 PUMP W/INLET VALVE

Timeline

📋
▶
2 Work Order Created Dec 17, 9:41 AM
Work Order Created → Parts Added
🔩
Parts Added
Type: Parts
Status: Open
Qty: 1
⚠️ 6.0 business days
👷
▶
2 Technician Assigned Dec 24, 9:50 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Tami Dawe
From: Entered
To: Assigned
Duration in Previous: 7d 0h
⏳ 4.0 business days
✔️
Status: Completed by Tami Dawe Dec 30, 11:50 AM
From: Assigned, Completed
To: Completed, Closed
Duration in Previous: 6d 2h, 0m
📄
Status: Ready to Bill by Tami Dawe Dec 30, 6:17 PM
From: Closed
To: Ready to Bill
Duration in Previous: 6h 26m
📨
Status: Invoice Pending by Hannah Shaw Dec 31, 10:49 AM
From: Ready to Bill
To: Invoice Pending
Duration in Previous: 16h 32m
🧾
▶
2 Invoice Created Dec 31, 11:09 AM
Invoice Created → Status: Invoiced
💰
Status: Invoiced by Hannah Shaw
From: Invoice Pending
To: Invoiced
Duration in Previous: 19m

Bottlenecks

Entered
Duration: 6.0 business days (threshold: 4.0 business hours)
Exceeded by 5.5 business days
Assigned
Duration: 4.0 business days (threshold: 4.0 business hours)
Exceeded by 3.5 business days
Ready to Bill
Duration: 1.1 business days (threshold: 1.0 business days)
Exceeded by 0.7 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Repair
Branch
ERLA - PROD
Technician
VPD Bench
Scheduled
N/A
Created
Dec 17, 9:41 AM
Invoice #
SM-250199

Work Details (1)

Name Type Status Qty Amount Date
WL-03040392 Parts Open 1 $900.50 Dec 17, 9:42 AM

Details