📍 Zachary Stieben Trunk Stock — 931 Cedar Creek, Wylie TX, 75098
Dec 17, 2025 → Dec 24, 2025
✅ Completed
PC
SLA Clock
Per client agreement · Target: Dec 27, 2025
✓ SLA Met (1 biz days early)
Active: 5 biz days
🕐 Clock stopped: Completed (Dec 24, 2025)
▶ Clock Running
Status: Created
Dec 17 → Dec 17, 2025
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Dec 17 → Dec 17, 2025
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Assigned
Dec 17 → Dec 17, 2025
0 business days (counted)
Running total: 0 of ? biz days used
5d
▶ Clock Running
Status: Scheduled
Dec 17 → Dec 24, 2025
5 business days (counted)
Running total: 5 of ? biz days used
Created: Dec 17, 2025Completed: Dec 24, 2025
Show SLA Clock Detail (4 periods)
Period
Status
Clock
Biz Days
Running Total
Dec 17 → Dec 17
Created
▶ Running
0
0
Dec 17 → Dec 17
Ready for Scheduling
▶ Running
0
0
Dec 17 → Dec 17
Assigned
▶ Running
0
0
Dec 17 → Dec 24
Scheduled
▶ Running
5
5
Dispatch0.0d
Coordinators5.9d
✓ SLA Met
Dispatch
0.0 days
Coordinators
5.9 days
Over SLA
Created: Dec 17, 2025
Due: Dec 27, 2025
Completed: Dec 24, 2025 (3 days early)
📅
5.9 daysTotal Age
⏱️
5.8d in ScheduledLongest Stage
🔄
5 transitionsStatus Changes
⚠️
5.6d overTotal Delay
📦
0 orders, 0 quotesParts & Quotes
📝
11 linesWork Details
🏠
2 visitsOn-Site Trips
📋
CoordinatorScheduling
🔄
2 On-Site Visits
2 on-site visits — follow-up trip required
Visit 1Dec 22, 2025
Visit 2Dec 23, 2025
AI Analysis
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Generating AI analysis...
Completed with minor delays
Invoiced • 77 days old
🚨
Primary Delay5.8 days stuck in "Scheduled"
⏱️
Total Delay5.6 business days over SLA thresholds
SLA vs Actual Time by Status
Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
0.1d / 1.0d SLA
Assigned
0.1d / 0.5d SLA
Scheduled
5.8d / 2.0d SLA
Closed
2.8d / 1.0d SLA
💬 Activities, Notes & Communications
🔧Work Performed
Travel, Trained on testing & docs of units
🔍Technician Findings
Travel, Trained on testing & docs of units
⚠️Problem Description
1 of 2
2x 1week OJT work orders w/ week ending 12/27/2025 & 1/17/2026 for Christopher Carroll Trunk Stock
"Per request on attachment/ For all OJT, please add the following questions to the problem description: Q: Service Type (pm, repair, other)?:
Q: Make / Model?:
Q: Service Performed?:
Q: Mentor?:"
Work Order: WO-01327011
Account: EMSAR HOUSE ACCOUNT
Customer Case Number: 00549263
Location: Zachary Stieben Trunk Stock
Address: 931 Cedar Creek, Wylie, TX 75098
Manufacturer:
Model #:
Serial #:
Contact Name:
Contact Phone:
Contact Email:
Due Date: 12/27/2025
Scheduled Date/Time: 2025-12-21
Timeline
📋
▶
2
Work Order Created Dec 17, 11:48 AM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Kimberly Hardison
From:Entered
To:Ready for Scheduling
Duration in Previous:0m
👷
▶
2
Technician Assigned Dec 17, 12:28 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Kourtney Smith
From:Ready for Scheduling
To:Assigned
Duration in Previous:39m
🗓️
▶
2
Status: Scheduled Dec 17, 12:57 PM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Matthew Bateman
Scheduled For:2025-12-21T14:00:00.000+0000
💵
2x Expenses Added Dec 17, 2:51 PM
Type:Expenses
Status:Open
Qty:1
⚠️6.0 business days
⏱️
▶
2
9x Labor Added Dec 24, 12:29 PM
9x Labor Added → Status: Completed
✔️
Status: Completed by Christopher Carroll
From:Scheduled, Completed
To:Completed, Closed
Duration in Previous:6d 23h, 0m
⏳3.0 business days
📄
▶
2
Status: Ready to Bill Dec 29, 10:41 AM
Status: Ready to Bill → Invoice Created
🧾
Invoice Created
Invoice Number:SM-250043
Bottlenecks
Scheduled
Duration: 5.8 business days (threshold: 2.0 business days)
Exceeded by 3.8 business days
Closed
Duration: 2.8 business days (threshold: 1.0 business days)