Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01327013 ↗ ServiceMax

EMSAR HOUSE ACCOUNT • Cross-Training • PC

📍 Mohamed Shareed Trunk Stock — 1731 Bogart Ave Suite 1, Bronx NY, 10462

Dec 17, 2025 → Jan 16, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Jan 17, 2026
✓ SLA Met
Active: 20 biz days
🕐 Clock stopped: Completed (Jan 17, 2026)
▶ Clock Running
Status: Created
Dec 17 → Dec 17, 2025
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Dec 17 → Dec 17, 2025
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Assigned
Dec 17 → Dec 17, 2025
0 business days (counted)
Running total: 0 of ? biz days used
20d
▶ Clock Running
Status: Scheduled
Dec 17 → Jan 17, 2026
20 business days (counted)
Running total: 20 of ? biz days used
Created: Dec 17, 2025 Completed: Jan 17, 2026
Show SLA Clock Detail (4 periods)
Period Status Clock Biz Days Running Total
Dec 17 → Dec 17 Created ▶ Running 0 0
Dec 17 → Dec 17 Ready for Scheduling ▶ Running 0 0
Dec 17 → Dec 17 Assigned ▶ Running 0 0
Dec 17 → Jan 17 Scheduled ▶ Running 20 20
Dispatch 0.0d
Coordinators 20.9d
✓ SLA Met
Dispatch
0.0 days
Coordinators
20.9 days
Over SLA
Created: Dec 17, 2025 Due: Jan 17, 2026 Completed: Jan 17, 2026 (on time)
📅
20.9 days Total Age
⏱️
20.7d in Scheduled Longest Stage
🔄
6 transitions Status Changes
⚠️
18.7d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
43 lines Work Details
🚩
5 visits On-Site Trips
📋
Coordinator Scheduling
🚨
5 On-Site Visits
5 on-site visits — critical red flag: repeated failure to resolve
Visit 1 Jan 12, 2026
Visit 2 Jan 13, 2026
Visit 3 Jan 14, 2026
Visit 4 Jan 15, 2026
Visit 5 Jan 16, 2026

AI Analysis

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Generating AI analysis...
Completed with significant delays
Invoiced • 77 days old
🚨
Primary Delay 20.7 days stuck in "Scheduled"
⏱️
Total Delay 18.7 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
0.1d / 1.0d SLA
Assigned
0.1d / 0.5d SLA
Scheduled
20.7d / 2.0d SLA
Closed
0.0d / 1.0d SLA
Ready to Bill
0.0d / 1.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
Trained on various HCP items & EBT Workflow.
🔍 Technician Findings
Trained on various HCP items & EBT Workflow.
⚠️ Problem Description
2 of 2 2x 1week OJT work orders w/ week ending 12/27/2025 & 1/17/2026 for Christopher Carroll Trunk Stock "Per request on attachment/ For all OJT, please add the following questions to the problem description: Q: Service Type (pm, repair, other)?: Q: Make / Model?: Q: Service Performed?: Q: Mentor?:"

Timeline

📋
▶
2 Work Order Created Dec 17, 11:50 AM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Kimberly Hardison
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
👷
▶
2 Technician Assigned Dec 17, 12:29 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Kourtney Smith
From: Ready for Scheduling
To: Assigned
Duration in Previous: 38m
🗓️
▶
2 Status: Scheduled Dec 17, 1:05 PM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Melissa Owens
Scheduled For: 2026-01-12T13:00:00.000+0000
🚨 10.0 business days
💵
Expenses Added Dec 31, 7:33 PM
Type: Expenses
Status: Open
Qty: 1
🚨 10.6 business days
💵
▶
2 3x Expenses Added Jan 15, 8:47 PM
3x Expenses Added → 3x Expenses Added
💵
3x Expenses Added
Type: Expenses
Status: Open
Qty: 1
💵
2x Expenses Added Jan 15, 8:57 PM
Type: Expenses
Status: Open
Qty: 1
💵
▶
2 5x Expenses Added Jan 15, 9:09 PM
5x Expenses Added → Expenses Added
💵
Expenses Added
Type: Expenses
Status: Open
Qty: 1
🚗
5x Travel Added Jan 15, 10:01 PM
Type: Travel, Labor
Status: Open
Qty: 48, 2.5, 6, 1, 188
⏱️
▶
3 5x Labor Added Jan 15, 10:08 PM
5x Labor Added → 3x Labor Added → 2x Travel Added
⏱️
3x Labor Added
Type: Labor
Status: Open
Qty: 1, 2, 7
🚗
2x Travel Added
Type: Travel
Status: Open
Qty: 116
⏱️
5x Labor Added Jan 15, 10:25 PM
Type: Labor, Travel
Status: Open
Qty: 1, 7, 33
💵
3x Expenses Added Jan 16, 2:48 PM
Type: Expenses
Status: Open
Qty: 1
💵
Expenses Added Jan 16, 3:09 PM
Type: Expenses
Status: Open
Qty: 1
💵
▶
2 Expenses Added Jan 16, 3:19 PM
Expenses Added → Expenses Added
💵
Expenses Added
Type: Expenses
Status: Open
Qty: 1
💵
▶
2 Expenses Added Jan 16, 10:06 PM
Expenses Added → Labor Added
⏱️
Labor Added
Type: Labor
Status: Open
Qty: 8.75
✔️
Status: Completed by Christopher Carroll Jan 16, 10:11 PM
From: Scheduled, Completed
To: Completed, Closed
Duration in Previous: 30d 9h, 0m
⏳ 0.2 business days
📄
▶
3 Status: Ready to Bill Jan 19, 6:18 PM
Status: Ready to Bill → Status: Invoice Pending → Invoice Created
📨
Status: Invoice Pending by Diane Patton
From: Ready to Bill, Invoice Pending
To: Invoice Pending, Invoiced
Duration in Previous: 1m, 0m
🧾
Invoice Created
Invoice Number: SM-251691

Bottlenecks

Scheduled
Duration: 20.7 business days (threshold: 2.0 business days)
Exceeded by 18.7 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Cross-Training
Branch
N/A
Technician
Christopher Carroll
Scheduled
Jan 12, 8:00 AM
Created
Dec 17, 11:50 AM
Invoice #
SM-251691

Work Details (43)

Name Type Status Qty Amount Date
WL-03051989 Expenses Open 1 $0.00 Dec 31, 7:33 PM
WL-03067246 Expenses Open 1 $0.00 Jan 15, 8:47 PM
WL-03067247 Expenses Open 1 $0.00 Jan 15, 8:47 PM
WL-03067245 Expenses Open 1 $0.00 Jan 15, 8:47 PM
WL-03067251 Expenses Open 1 $0.00 Jan 15, 8:50 PM
WL-03067249 Expenses Open 1 $0.00 Jan 15, 8:50 PM
WL-03067250 Expenses Open 1 $0.00 Jan 15, 8:50 PM
WL-03067258 Expenses Open 1 $0.00 Jan 15, 8:57 PM
WL-03067257 Expenses Open 1 $0.00 Jan 15, 8:57 PM
WL-03067299 Expenses Open 1 $0.00 Jan 15, 9:09 PM
WL-03067298 Expenses Open 1 $0.00 Jan 15, 9:09 PM
WL-03067301 Expenses Open 1 $0.00 Jan 15, 9:09 PM
WL-03067300 Expenses Open 1 $0.00 Jan 15, 9:09 PM
WL-03067302 Expenses Open 1 $0.00 Jan 15, 9:09 PM
WL-03067309 Expenses Open 1 $0.00 Jan 15, 9:13 PM
WL-03067401 Travel Open 48 $0.00 Jan 15, 10:01 PM
WL-03067397 Labor Open 2.5 $0.00 Jan 15, 10:01 PM
WL-03067398 Labor Open 6 $0.00 Jan 15, 10:01 PM
WL-03067399 Labor Open 1 $0.00 Jan 15, 10:01 PM
WL-03067400 Travel Open 188 $0.00 Jan 15, 10:01 PM
WL-03067419 Labor Open 5.5 $0.00 Jan 15, 10:08 PM
WL-03067418 Labor Open 2 $0.00 Jan 15, 10:08 PM
WL-03067422 Travel Open 112 $0.00 Jan 15, 10:08 PM
WL-03067421 Travel Open 112 $0.00 Jan 15, 10:08 PM
WL-03067420 Labor Open 2 $0.00 Jan 15, 10:08 PM
WL-03067423 Labor Open 1 $0.00 Jan 15, 10:11 PM
WL-03067425 Labor Open 2 $0.00 Jan 15, 10:11 PM
WL-03067424 Labor Open 7 $0.00 Jan 15, 10:11 PM
WL-03067427 Travel Open 116 $0.00 Jan 15, 10:12 PM
WL-03067426 Travel Open 116 $0.00 Jan 15, 10:12 PM
WL-03067431 Labor Open 1 $0.00 Jan 15, 10:25 PM
WL-03067432 Labor Open 7 $0.00 Jan 15, 10:25 PM
WL-03067433 Labor Open 1 $0.00 Jan 15, 10:25 PM
WL-03067434 Travel Open 33 $0.00 Jan 15, 10:25 PM
WL-03067435 Travel Open 33 $0.00 Jan 15, 10:25 PM
WL-03068221 Expenses Open 1 $0.00 Jan 16, 2:48 PM
WL-03068222 Expenses Open 1 $0.00 Jan 16, 2:48 PM
WL-03068223 Expenses Open 1 $0.00 Jan 16, 2:48 PM
WL-03068292 Expenses Open 1 $0.00 Jan 16, 3:09 PM
WL-03068313 Expenses Open 1 $0.00 Jan 16, 3:19 PM
WL-03068341 Expenses Open 1 $0.00 Jan 16, 3:24 PM
WL-03069042 Expenses Open 1 $0.00 Jan 16, 10:06 PM
WL-03069046 Labor Open 8.75 $0.00 Jan 16, 10:10 PM

Details