Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01327103 ↗ ServiceMax

PHILIPS HEALTHCARE • CSOL Services • PSM

📍 Salem Hospital — 665 Winter Street SE, Salem OR, 97301

Dec 17, 2025 → Jan 19, 2026

✅ Completed
PSM
SLA Clock
Last business day of December 2025 · Target: Dec 31, 2025
✗ SLA Missed (11 biz days late)
Active: 20 biz days
🕐 Clock stopped: Completed (Jan 19, 2026)
▶ Clock Running
Status: Created
Dec 17 → Dec 17, 2025
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Scheduled
Dec 17 → Dec 17, 2025
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Dec 17 → Dec 19, 2025
2 business days (counted)
Running total: 2 of ? biz days used
18d
▶ Clock Running
Status: Scheduled
Dec 19 → Jan 19, 2026
18 business days (counted)
Running total: 20 of ? biz days used
Created: Dec 17, 2025 Completed: Jan 19, 2026
Show SLA Clock Detail (4 periods)
Period Status Clock Biz Days Running Total
Dec 17 → Dec 17 Created ▶ Running 0 0
Dec 17 → Dec 17 Scheduled ▶ Running 0 0
Dec 17 → Dec 19 Ready for Scheduling ▶ Running 2 2
Dec 19 → Jan 19 Scheduled ▶ Running 18 20
Dispatch 0.0d
Coordinators 20.7d
Billing 0.8d
✗ SLA Missed
Dispatch
0.0 days
Coordinators
20.7 days
Over SLA
Billing
0.8 days
Created: Dec 17, 2025 Due: Dec 31, 2026 Completed: Jan 19, 2026 (346 days early)
📅
20.2 days Total Age
⏱️
18.5d in Scheduled Longest Stage
🔄
6 transitions Status Changes
⚠️
19.7d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
22 lines Work Details
🚩
4 visits On-Site Trips
📋
Coordinator Scheduling
🚩
4 On-Site Visits
4 on-site visits — why were multiple trips needed?
Visit 1 Jan 12, 2026
Visit 2 Jan 13, 2026
Visit 3 Jan 14, 2026
Visit 4 Jan 15, 2026

AI Analysis

Powered by OpenAI
Generating AI analysis...
Completed with significant delays
Invoiced • 77 days old
🚨
Primary Delay 18.5 days stuck in "Scheduled"
⏱️
Total Delay 19.7 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
2.2d / 1.0d SLA
Scheduled
18.5d / 2.0d SLA
Closed
3.0d / 1.0d SLA
Ready to Bill
0.4d / 1.0d SLA
Invoice Pending
0.4d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

12/17/2025 1730 CM ack msg; LM w/EJ; 0952 LM w/ME; 1000 ME avail; 1055 LM w/McKenzie re cnfm; 1151 McKenzie cnfm; 1312 ack cnfm; LM w/ME; 12/19/2/025 1245 ME ack cnfm

Timeline

📋
▶
2 Work Order Created Dec 17, 5:36 PM
Work Order Created → Status: Scheduled
🗓️
Status: Scheduled by Caitlin Mcgee
From: Entered, Scheduled
To: Scheduled, Ready for Scheduling
Duration in Previous: 0m
⏳ 2.8 business days
👷
▶
2 Technician Assigned Dec 19, 2:43 PM
Technician Assigned → Status: Scheduled
🗓️
Status: Scheduled by Caitlin Mcgee
From: Ready for Scheduling
To: Scheduled
Duration in Previous: 1d 21h
🚨 15.0 business days
💵
▶
2 11x Expenses Added Jan 12, 11:00 AM
11x Expenses Added → Travel Added
🚗
Travel Added
Type: Travel
Status: Open
Qty: 58
⏳ 3.0 business days
⏱️
7x Labor Added Jan 14, 1:13 PM
Type: Labor
Status: Open
Qty: 10.5, 8
⏳ 3.0 business days
⏱️
2x Labor Added Jan 16, 6:45 PM
Type: Labor
Status: Open
Qty: 0.5, 8
⏱️
Labor Added Jan 16, 6:52 PM
Type: Labor
Status: Open
Qty: 8
⏳ 0.6 business days
✔️
Status: Completed by Michelle Evans Jan 19, 3:06 AM
From: Scheduled, Completed
To: Completed, Closed
Duration in Previous: 30d 12h, 0m
⏳ 3.0 business days
📄
Status: Ready to Bill by Wayne Rush Jan 22, 11:27 AM
From: Closed
To: Ready to Bill
Duration in Previous: 3d 8h
📨
Status: Invoice Pending by Hannah Shaw Jan 22, 2:37 PM
From: Ready to Bill
To: Invoice Pending
Duration in Previous: 3h 9m
🧾
▶
2 Invoice Created Jan 22, 5:59 PM
Invoice Created → Status: Invoiced
💰
Status: Invoiced by Hannah Shaw
From: Invoice Pending
To: Invoiced
Duration in Previous: 3h 22m

Bottlenecks

Ready for Scheduling
Duration: 2.2 business days (threshold: 1.0 business days)
Exceeded by 1.2 business days
Scheduled
Duration: 18.5 business days (threshold: 2.0 business days)
Exceeded by 16.5 business days
Closed
Duration: 3.0 business days (threshold: 1.0 business days)
Exceeded by 2.0 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
CSOL Services
Branch
ERLA - PROD
Technician
Michelle Evans
Scheduled
Jan 13, 8:00 AM
Created
Dec 17, 5:36 PM
Invoice #
SM-251911

Work Details (22)

Name Type Status Qty Amount Date
WL-03061515 Expenses Open 1 $555.06 Jan 12, 11:00 AM
WL-03061516 Expenses Open 1 $207.74 Jan 12, 11:00 AM
WL-03061517 Expenses Open 1 $68.00 Jan 12, 11:00 AM
WL-03061518 Expenses Open 1 $68.00 Jan 12, 11:00 AM
WL-03061519 Expenses Open 1 $68.00 Jan 12, 11:00 AM
WL-03061520 Expenses Open 1 $68.00 Jan 12, 11:00 AM
WL-03061521 Expenses Open 1 $134.50 Jan 12, 11:00 AM
WL-03061522 Expenses Open 1 $157.65 Jan 12, 11:00 AM
WL-03061523 Expenses Open 1 $178.61 Jan 12, 11:00 AM
WL-03061524 Expenses Open 1 $206.05 Jan 12, 11:00 AM
WL-03061525 Expenses Open 1 $24.41 Jan 12, 11:00 AM
WL-03061529 Travel Open 58 $42.05 Jan 12, 11:02 AM
WL-03064757 Labor Open 10.5 $420.00 Jan 14, 1:13 PM
WL-03064758 Labor Open 8 $830.00 Jan 14, 1:13 PM
WL-03064759 Labor Open 8 $830.00 Jan 14, 1:13 PM
WL-03064760 Labor Open 0.5 $20.00 Jan 14, 1:13 PM
WL-03064761 Labor Open 0.5 $20.00 Jan 14, 1:13 PM
WL-03064762 Labor Open 0.5 $20.00 Jan 14, 1:13 PM
WL-03064763 Labor Open 0.5 $20.00 Jan 14, 1:13 PM
WL-03068723 Labor Open 0.5 $20.00 Jan 16, 6:45 PM
WL-03068724 Labor Open 8 $830.00 Jan 16, 6:45 PM
WL-03068737 Labor Open 8 $320.00 Jan 16, 6:52 PM

Details