Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01327105 ↗ ServiceMax

PHILIPS HEALTHCARE • CSOL Services • PSM

📍 Salem Hospital — 665 Winter Street SE, Salem OR, 97301

Dec 17, 2025 → Jan 26, 2026

✅ Completed
PSM
SLA Clock
Last business day of December 2025 · Target: Dec 31, 2025
✗ SLA Missed (15 biz days late)
Active: 25 biz days
🕐 Clock stopped: Completed (Jan 26, 2026)
▶ Clock Running
Status: Created
Dec 17 → Dec 17, 2025
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Scheduled
Dec 17 → Dec 17, 2025
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Dec 17 → Dec 19, 2025
2 business days (counted)
Running total: 2 of ? biz days used
23d
▶ Clock Running
Status: Scheduled
Dec 19 → Jan 26, 2026
23 business days (counted)
Running total: 25 of ? biz days used
Created: Dec 17, 2025 Completed: Jan 26, 2026
Show SLA Clock Detail (4 periods)
Period Status Clock Biz Days Running Total
Dec 17 → Dec 17 Created ▶ Running 0 0
Dec 17 → Dec 17 Scheduled ▶ Running 0 0
Dec 17 → Dec 19 Ready for Scheduling ▶ Running 2 2
Dec 19 → Jan 26 Scheduled ▶ Running 23 25
Coordinators 25.7d
Billing 2.3d
✗ SLA Missed
Coordinators
25.7 days
Over SLA
Billing
2.3 days
Over SLA
Created: Dec 17, 2025 Due: Dec 31, 2026 Completed: Jan 26, 2026 (339 days early)
📅
25.2 days Total Age
⏱️
23.5d in Scheduled Longest Stage
🔄
6 transitions Status Changes
⚠️
26.0d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
23 lines Work Details
🚩
4 visits On-Site Trips
📋
Coordinator Scheduling
🚩
4 On-Site Visits
4 on-site visits — why were multiple trips needed?
Visit 1 Jan 19, 2026
Visit 2 Jan 20, 2026
Visit 3 Jan 21, 2026
Visit 4 Jan 22, 2026

AI Analysis

Powered by OpenAI
Generating AI analysis...
Completed with significant delays
Invoiced • 77 days old
🚨
Primary Delay 23.5 days stuck in "Scheduled"
⏱️
Total Delay 26.0 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Ready for Scheduling
2.2d / 1.0d SLA
Scheduled
23.5d / 2.0d SLA
Closed
4.0d / 1.0d SLA
Ready to Bill
1.3d / 1.0d SLA
Invoice Pending
1.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

12/17/2025 1730 CM ack msg; LM w/BB, MJ, TK, SR; 0952 LM w/ME; 1000 ME avail; 1055 LM w/McKenzie re cnfm; 1151 McKenzie cnfm; 1312 ack cnfm; LM w/ME; 12/19/2/025 1245 ME ack cnfm

Timeline

📋
▶
2 Work Order Created Dec 17, 5:37 PM
Work Order Created → Status: Scheduled
🗓️
Status: Scheduled by Caitlin Mcgee
From: Ready for Scheduling, Scheduled
To: Scheduled, Ready for Scheduling
Duration in Previous: 0m
⏳ 2.8 business days
👷
▶
2 Technician Assigned Dec 19, 2:44 PM
Technician Assigned → Status: Scheduled
🗓️
Status: Scheduled by Caitlin Mcgee
From: Ready for Scheduling
To: Scheduled
Duration in Previous: 1d 21h
🚨 19.0 business days
💵
13x Expenses Added Jan 19, 3:11 PM
Type: Expenses
Status: Open
Qty: 1
⏳ 4.0 business days
⏱️
10x Labor Added Jan 25, 2:53 PM
Type: Labor
Status: Open
Qty: 5, 0.5, 8
✔️
Status: Completed by Michelle Evans Jan 26, 3:10 AM
From: Scheduled, Completed
To: Completed, Closed
Duration in Previous: 37d 12h, 0m
⏳ 4.0 business days
📄
Status: Ready to Bill by Wayne Rush Jan 29, 4:20 PM
From: Closed
To: Ready to Bill
Duration in Previous: 3d 13h
📨
Status: Invoice Pending by Hannah Shaw Jan 30, 10:02 AM
From: Ready to Bill
To: Invoice Pending
Duration in Previous: 17h 42m
💰
▶
2 Status: Invoiced Jan 30, 5:50 PM
Status: Invoiced → Invoice Created
🧾
Invoice Created
Invoice Number: SM-252657

Bottlenecks

Ready for Scheduling
Duration: 2.2 business days (threshold: 1.0 business days)
Exceeded by 1.2 business days
Scheduled
Duration: 23.5 business days (threshold: 2.0 business days)
Exceeded by 21.5 business days
Closed
Duration: 4.0 business days (threshold: 1.0 business days)
Exceeded by 3.0 business days
Ready to Bill
Duration: 1.3 business days (threshold: 1.0 business days)
Exceeded by 2.7 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
CSOL Services
Branch
ERLA - PROD
Technician
Michelle Evans
Scheduled
Jan 20, 8:00 AM
Created
Dec 17, 5:37 PM
Invoice #
SM-252657

Work Details (23)

Name Type Status Qty Amount Date
WL-03070631 Expenses Open 1 $35.00 Jan 19, 3:11 PM
WL-03070632 Expenses Open 1 $191.27 Jan 19, 3:11 PM
WL-03070633 Expenses Open 1 $354.84 Jan 19, 3:11 PM
WL-03070634 Expenses Open 1 $68.00 Jan 19, 3:11 PM
WL-03070635 Expenses Open 1 $68.00 Jan 19, 3:11 PM
WL-03070636 Expenses Open 1 $68.00 Jan 19, 3:11 PM
WL-03070637 Expenses Open 1 $68.00 Jan 19, 3:11 PM
WL-03070639 Expenses Open 1 $182.45 Jan 19, 3:11 PM
WL-03070640 Expenses Open 1 $147.15 Jan 19, 3:11 PM
WL-03070641 Expenses Open 1 $171.32 Jan 19, 3:11 PM
WL-03070642 Expenses Open 1 $151.88 Jan 19, 3:11 PM
WL-03070643 Expenses Open 1 $257.57 Jan 19, 3:11 PM
WL-03070644 Expenses Open 1 $23.33 Jan 19, 3:11 PM
WL-03078321 Labor Open 5 $200.00 Jan 25, 2:53 PM
WL-03078322 Labor Open 0.5 $20.00 Jan 25, 2:53 PM
WL-03078323 Labor Open 0.5 $20.00 Jan 25, 2:53 PM
WL-03078324 Labor Open 8 $830.00 Jan 25, 2:53 PM
WL-03078325 Labor Open 0.5 $20.00 Jan 25, 2:53 PM
WL-03078326 Labor Open 0.5 $20.00 Jan 25, 2:53 PM
WL-03078327 Labor Open 8 $830.00 Jan 25, 2:53 PM
WL-03078328 Labor Open 0.5 $20.00 Jan 25, 2:53 PM
WL-03078329 Labor Open 0.5 $20.00 Jan 25, 2:53 PM
WL-03078330 Labor Open 8 $830.00 Jan 25, 2:53 PM

Details