📍 Salem Hospital — 665 Winter Street SE, Salem OR, 97301
Dec 17, 2025 → Feb 2, 2026
✅ Completed
PSM
SLA Clock
Last business day of December 2025 · Target: Dec 31, 2025
✗ SLA Missed (20 biz days late)
Active: 30 biz days
🕐 Clock stopped: Completed (Feb 2, 2026)
▶ Clock Running
Status: Created
Dec 17 → Dec 17, 2025
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Scheduled
Dec 17 → Dec 17, 2025
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Dec 17 → Dec 19, 2025
2 business days (counted)
Running total: 2 of ? biz days used
22d
▶ Clock Running
Status: Scheduled
Dec 19 → Jan 23, 2026
22 business days (counted)
Running total: 24 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Jan 23 → Jan 25, 2026
0 business days (counted)
Running total: 24 of ? biz days used
6d
▶ Clock Running
Status: Scheduled
Jan 25 → Feb 2, 2026
6 business days (counted)
Running total: 30 of ? biz days used
Created: Dec 17, 2025Completed: Feb 2, 2026
Show SLA Clock Detail (6 periods)
Period
Status
Clock
Biz Days
Running Total
Dec 17 → Dec 17
Created
▶ Running
0
0
Dec 17 → Dec 17
Scheduled
▶ Running
0
0
Dec 17 → Dec 19
Ready for Scheduling
▶ Running
2
2
Dec 19 → Jan 23
Scheduled
▶ Running
22
24
Jan 23 → Jan 25
Ready for Scheduling
▶ Running
0
24
Jan 25 → Feb 2
Scheduled
▶ Running
6
30
Coordinators30.8d
Billing1.5d
✗ SLA Missed
Coordinators
30.8 days
Over SLA
Billing
1.5 days
Created: Dec 17, 2025
Due: Dec 31, 2026
Completed: Feb 2, 2026 (332 days early)
📅
30.2 daysTotal Age
⏱️
21.7d in ScheduledLongest Stage
🔄
8 transitionsStatus Changes
⚠️
27.8d overTotal Delay
📦
0 orders, 0 quotesParts & Quotes
📝
31 linesWork Details
🚩
5 visitsOn-Site Trips
📋
CoordinatorScheduling
🚨
5 On-Site Visits
5 on-site visits — critical red flag: repeated failure to resolve
Visit 1Jan 26, 2026
Visit 2Jan 27, 2026
Visit 3Jan 28, 2026
Visit 4Jan 29, 2026
Visit 5Jan 30, 2026
AI Analysis
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Generating AI analysis...
Completed with significant delays
Invoiced • 77 days old
🚨
Primary Delay21.7 days stuck in "Scheduled"
⏱️
Total Delay27.8 business days over SLA thresholds
SLA vs Actual Time by Status
Actual (within SLA)
Actual (over SLA)
SLA Target
Ready for Scheduling
3.2d / 1.0d SLA
Scheduled
27.7d / 2.0d SLA
Closed
4.0d / 1.0d SLA
Ready to Bill
0.3d / 1.0d SLA
Invoice Pending
1.2d / 2.0d SLA
💬 Activities, Notes & Communications
🔒Internal CSA Notes
12/17/2025 1730 CM ack msg; LM w/BB,GS,SS; 0952 LM w/ME; 1000 ME avail; 1055 LM w/McKenzie re cnfm; 1151 McKenzie cnfm; 1312 ack cnfm; LM w/ME; 12/19/2/025 1245 ME ack cnfm; 1/22/2026 1948 McKenzie adding M 1200-1600 ; ack msg; LM w/ME
📅
SEC3URE
Jan 26, 2026 1:00pm – 5:00pm
Work Order: WO-01327106
Location: Salem Hospital
Address: 665 Winter Street SE, Salem, OR 97301
Contact Name: McKenzie Macdonald
Contact Phone: 503-305-0394
Contact Email: mckenzie.jank@philips.com
Use the link below to access your work order to Accept and Schedule your work.
https://csa.my
📅
SEC3URE
Jan 29, 2026 8:00am – 4:00pm
Work Order: WO-01327106
Location: Salem Hospital
Address: 665 Winter Street SE, Salem, OR 97301
Contact Name: McKenzie Macdonald
Contact Phone: 503-305-0394
Contact Email: mckenzie.jank@philips.com
Use the link below to access your work order to Accept and Schedule your work.
https://csa.my.salesfo
📅
SEC3URE
Jan 28, 2026 8:00am – 4:00pm
Work Order: WO-01327106
Location: Salem Hospital
Address: 665 Winter Street SE, Salem, OR 97301
Contact Name: McKenzie Macdonald
Contact Phone: 503-305-0394
Contact Email: mckenzie.jank@philips.com
Use the link below to access your work order to Accept and Schedule your work.
https://csa.my.salesfo
📅
SEC3URE
Jan 27, 2026 8:00am – 4:00pm
Work Order: WO-01327106
Location: Salem Hospital
Address: 665 Winter Street SE, Salem, OR 97301
Contact Name: McKenzie Macdonald
Contact Phone: 503-305-0394
Contact Email: mckenzie.jank@philips.com
Use the link below to access your work order to Accept and Schedule your work.
https://csa.my.salesfo
Timeline
📋
▶
2
Work Order Created Dec 17, 5:37 PM
Work Order Created → Status: Scheduled
🗓️
Status: Scheduled by Caitlin Mcgee
From:Ready for Scheduling, Scheduled
To:Scheduled, Ready for Scheduling
Duration in Previous:0m
⏳2.8 business days
🗓️
▶
2
Status: Scheduled Dec 19, 2:45 PM
Status: Scheduled → Technician Assigned
👷
Technician Assigned by Caitlin Mcgee
Technician:Michelle Evans
🚨22.0 business days
📅
Status: Ready for Scheduling by Caitlin McgeeJan 22, 8:09 PM
From:Scheduled
To:Ready for Scheduling
Duration in Previous:34d 5h
⏳1.5 business days
📅
▶
2
Dispatch Scheduled Jan 25, 10:56 AM
Dispatch Scheduled → Status: Scheduled
🗓️
Status: Scheduled by Caitlin Mcgee
From:Ready for Scheduling
To:Scheduled
Duration in Previous:2d 14h
⚠️5.9 business days
⏱️
▶
2
13x Labor Added Feb 2, 6:59 AM
13x Labor Added → Travel Added
🚗
Travel Added
Type:Travel
Status:Open
Qty:58
💵
▶
2
9x Expenses Added Feb 2, 7:30 AM
9x Expenses Added → 2x Expenses Added
💵
2x Expenses Added
Type:Expenses
Status:Open
Qty:1
💵
▶
2
2x Expenses Added Feb 2, 7:44 AM
2x Expenses Added → Status: Completed
✔️
Status: Completed by Michelle Evans
From:Scheduled, Completed
To:Completed, Closed
Duration in Previous:7d 20h, 0m
💵
4x Expenses Added Feb 2, 8:00 AM
Type:Expenses
Status:Open
Qty:1
⏳4.0 business days
📄
Status: Ready to Bill by Wayne RushFeb 5, 3:11 PM
From:Closed
To:Ready to Bill
Duration in Previous:3d 7h
📨
Status: Invoice Pending by Hannah ShawFeb 5, 5:33 PM
From:Ready to Bill
To:Invoice Pending
Duration in Previous:2h 22m
⏳1.8 business days
🧾
▶
2
Invoice Created Feb 6, 6:18 PM
Invoice Created → Status: Invoiced
💰
Status: Invoiced by Hannah Shaw
From:Invoice Pending
To:Invoiced
Duration in Previous:1d 0h
Bottlenecks
Ready for Scheduling
Duration: 2.2 business days (threshold: 1.0 business days)
Exceeded by 1.2 business days
Scheduled
Duration: 21.7 business days (threshold: 2.0 business days)
Exceeded by 19.7 business days
Scheduled
Duration: 6.0 business days (threshold: 2.0 business days)
Exceeded by 4.0 business days
Closed
Duration: 4.0 business days (threshold: 1.0 business days)