LANCASTER FIRE DEPARTMENT-NH •
Annual Annuity •
P5
📍 Lancaster FIRE DEPARTMENT-NH - Billing — 25 Main Street, Lancaster NH, 03584
Dec 17, 2025 → Dec 17, 2025
✅ Completed
P5
SLA Clock
5 business days from creation · Target: Dec 24, 2025
✓ SLA Met (5 biz days early)
Active: 0 biz days
Budget: 5 biz days
🕐 Clock stopped: Completed (Dec 17, 2025)
SLA Target
▶ Clock Running
Status: Created
Dec 17 → Dec 17, 2025
0 business days (counted)
Running total: 0 of 5 biz days used
0d
▶ Clock Running
Status: Assigned
Dec 17 → Dec 17, 2025
0 business days (counted)
Running total: 0 of 5 biz days used
Created: Dec 17, 2025Completed: Dec 17, 2025
Business Days Used0 / 5
05d budget
Show SLA Clock Detail (2 periods)
Period
Status
Clock
Biz Days
Running Total
Dec 17 → Dec 17
Created
▶ Running
0
0 / 5
Dec 17 → Dec 17
Assigned
▶ Running
0
0 / 5
Field Work0.0d
Billing2.1d
✓ SLA Met
Field Work
0.0 days
Billing
2.1 days
Over SLA
Created: Dec 17, 2025
Due: Dec 24, 2025
Completed: Dec 17, 2025 (7 days early)
📅
0.0 daysTotal Age
⏱️
2.1d in Ready to BillLongest Stage
🔄
3 transitionsStatus Changes
⚠️
1.1d overTotal Delay
📦
0 orders, 0 quotesParts & Quotes
📝
1 linesWork Details
📋
CoordinatorScheduling
AI Analysis
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Completed with minor delays
Invoiced • 77 days old
🚨
Primary Delay2.1 days stuck in "Ready to Bill"
⏱️
Total Delay1.1 business days over SLA thresholds
SLA vs Actual Time by Status
Actual (within SLA)
Actual (over SLA)
SLA Target
Ready to Bill
2.1d / 1.0d SLA
Completed
0.0d / 1.0d SLA
💬 Activities, Notes & Communications
🔒Internal CSA Notes
Annuity - MANUALGEN
🔧Work Performed
(2) Cot, Manual Fastener Bundle @ $795 ea.;
(3) Power cot @ $595 ea.;
(2) PowerLoad (parts not included) @ $695 ea.;
Annual $4,765;
1 PM per year
1 Unscheduled repair call per year (parts are billable on repair calls)
⚠️Problem Description
(2) Cot, Manual Fastener Bundle @ $795 ea.;
(3) Power cot @ $595 ea.;
(2) PowerLoad (parts not included) @ $695 ea.;
Annual $4,765;
1 PM per year
1 Unscheduled repair call per year (parts are billable on repair calls)
Timeline
📋
▶
4
Work Order Created Dec 17, 6:15 PM
Work Order Created → Labor Added → Status: Assigned → Status: Closed
⏱️
Labor Added
Type:Labor
Status:Open
Qty:1
👷
Status: Assigned by Natosha Beierschmitt
From:Ready to Bill, Assigned
To:Assigned, Completed
Duration in Previous:0m
🏁
Status: Closed by Natosha Beierschmitt
From:Completed, Closed
To:Closed, Ready to Bill
Duration in Previous:0m
⏳2.7 business days
📨
▶
2
Status: Invoice Pending Dec 19, 10:11 AM
Status: Invoice Pending → Invoice Created
🧾
Invoice Created
Invoice Number:SM-249594
Bottlenecks
Ready to Bill
Duration: 2.1 business days (threshold: 1.0 business days)