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Detailed work order timeline, KPIs, and analysis

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WO-01327161 ↗ ServiceMax

AGILENT TECHNOLOGIES (VPD) • Overhaul • PSM

📍 CACI Technologies LLC — 10235 Burbeck Rd, Fort Belvoir VA, 22060-5806

Dec 18, 2025 → Jan 16, 2026

✅ Completed
PSM
SLA Clock
Last business day of December 2025 · Target: Dec 31, 2025
✗ SLA Missed (10 biz days late)
Active: 19 biz days
🕐 Clock stopped: Invoiced (Jan 16, 2026)
▶ Clock Running
Status: Created
Dec 18 → Dec 18, 2025
0 business days (counted)
Running total: 0 of ? biz days used
16d
▶ Clock Running
Status: Assigned
Dec 18 → Jan 13, 2026
16 business days (counted)
Running total: 16 of ? biz days used
3d
▶ Clock Running
Status: Tech On Site
Jan 13 → Jan 16, 2026
3 business days (counted)
Running total: 19 of ? biz days used
▶ Clock Running
Status: Completed
Jan 16 → Jan 16, 2026
0 business days (counted)
Running total: 19 of ? biz days used
▶ Clock Running
Status: Assigned
Jan 16 → Jan 16, 2026
0 business days (counted)
Running total: 19 of ? biz days used
Created: Dec 18, 2025 Invoiced: Jan 16, 2026
Show SLA Clock Detail (5 periods)
Period Status Clock Biz Days Running Total
Dec 18 → Dec 18 Created ▶ Running 0 0
Dec 18 → Jan 13 Assigned ▶ Running 16 16
Jan 13 → Jan 16 Tech On Site ▶ Running 3 19
Jan 16 → Jan 16 Completed ▶ Running 0 19
Jan 16 → Jan 16 Assigned ▶ Running 0 19
Dispatch 0.0d
Coordinators 17.0d
Field Work 3.5d
Billing 2.9d
✗ SLA Missed
Dispatch
0.0 days
Coordinators
17.0 days
Over SLA
Field Work
3.5 days
Over SLA
Billing
2.9 days
Created: Dec 18, 2025 Due: Jan 18, 2026 Completed: Jan 16, 2026 (2 days early)
📅
20.0 days Total Age
⏱️
17.0d in Assigned Longest Stage
🔄
8 transitions Status Changes
⚠️
19.0d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
4 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Completed with significant delays
Invoiced • 76 days old
🚨
Primary Delay 17.0 days stuck in "Assigned"
⏱️
Total Delay 19.0 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Assigned
17.0d / 0.5d SLA
Tech On Site
3.5d / 1.0d SLA
Completed
0.0d / 1.0d SLA
Closed
0.8d / 1.0d SLA
Billing Review
0.2d / 2.0d SLA
Ready to Bill
1.0d / 1.0d SLA
Invoice Pending
1.7d / 2.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
Replaced turbo pump with exchange unit. Replaced dry pump with new. Cleaned, reassembled and tested to factory specifications.
⚠️ Problem Description
Note 03.12.2025 14:13:58 JUFOSTER 201239 tps Will not achieve vacuum pressure for a sustainable amount of time. Once the quotation has been accepted, please create a service order, and assign it to the service employee group 98004017 (Lexington) ____________________ Note 03.12.2025 14:10:13 WF-BATCH Agent: JUFOSTER Timestamp: 2025-12-03 14:10:05 201239 tps Will not achieve vacuum pressure
📄 Description
TPS Mini KF40
📞 Call Description
VPD Bench Overhaul Trade TPS

Timeline

📋
▶
3 Work Order Created Dec 18, 11:01 AM
Work Order Created → Technician Assigned → Status: Assigned
👷
Technician Assigned by Kim Pearson
Technician: Shawn Kelley
👷
Status: Assigned by Kim Pearson
From: Entered
To: Assigned
Duration in Previous: 1m
🚨 17.0 business days
🔧
Status: Tech On Site by Shawn Kelley Jan 13, 3:00 PM
From: Assigned
To: Tech On Site
Duration in Previous: 26d 3h
⏳ 4.0 business days
⏱️
▶
2 Labor Added Jan 16, 9:24 AM
Labor Added → 3x Parts Added
🔩
3x Parts Added
Type: Parts
Status: Open
Qty: 1
✔️
▶
3 Status: Completed Jan 16, 10:20 AM
Status: Completed → Status: Assigned → Technician Assigned
👷
Status: Assigned by Kim Pearson
From: Completed, Assigned
To: Assigned, Closed
Duration in Previous: 4m, 0m
👷
Technician Assigned by Kim Pearson
Technician: Shawn Kelley
💵
Status: Billing Review by Hannah Shaw Jan 16, 5:00 PM
From: Closed
To: Billing Review
Duration in Previous: 6h 35m
⏳ 0.9 business days
📄
Status: Ready to Bill by MICHAEL MCNAMARA Jan 18, 12:21 PM
From: Billing Review
To: Ready to Bill
Duration in Previous: 1d 19h
⏳ 1.0 business days
📨
Status: Invoice Pending by Hannah Shaw Jan 20, 1:43 PM
From: Ready to Bill
To: Invoice Pending
Duration in Previous: 2d 1h
💰
▶
2 Status: Invoiced Jan 21, 10:33 AM
Status: Invoiced → Invoice Created
🧾
Invoice Created
Invoice Number: SM-251733

Bottlenecks

Assigned
Duration: 17.0 business days (threshold: 4.0 business hours)
Exceeded by 16.5 business days
Tech On Site
Duration: 3.5 business days (threshold: 1.0 business days)
Exceeded by 2.5 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Overhaul
Branch
ERLA - PROD
Technician
Shawn Kelley
Scheduled
N/A
Created
Dec 18, 11:01 AM
Invoice #
SM-251733

Work Details (4)

Name Type Status Qty Amount Date
WL-03067631 Labor Open 4 $400.00 Jan 16, 9:24 AM
WL-03067634 Parts Open 1 $0.00 Jan 16, 9:26 AM
WL-03067635 Parts Open 1 $0.00 Jan 16, 9:26 AM
WL-03067636 Parts Open 1 $0.00 Jan 16, 9:26 AM

Details