Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01327187 ↗ ServiceMax

AGILENT TECHNOLOGIES (VPD) • Repair • PC

📍 CSA Service Solutions LLC c/o Agilent Technologies — 14 Progress Rd, Billerica MA, 01821

Dec 18, 2025 → Dec 23, 2025

✅ Completed
PC
SLA Clock
Per client agreement · Target: Jan 8, 2026
✓ SLA Met (10 biz days early)
Active: 3 biz days
🕐 Clock stopped: Completed (Dec 23, 2025)
1d
▶ Clock Running
Status: Created
Dec 18 → Dec 19, 2025
1 business day (counted)
Running total: 1 of ? biz days used
2d
▶ Clock Running
Status: Assigned
Dec 19 → Dec 23, 2025
2 business days (counted)
Running total: 3 of ? biz days used
Created: Dec 18, 2025 Completed: Dec 23, 2025
Show SLA Clock Detail (2 periods)
Period Status Clock Biz Days Running Total
Dec 18 → Dec 19 Created ▶ Running 1 1
Dec 19 → Dec 23 Assigned ▶ Running 2 3
Dispatch 1.9d
Coordinators 3.0d
Billing 0.4d
✓ SLA Met
Dispatch
1.9 days
Over SLA
Coordinators
3.0 days
Over SLA
Billing
0.4 days
Created: Dec 18, 2025 Due: Jan 8, 2026 Completed: Dec 23, 2025 (16 days early)
📅
3.9 days Total Age
⏱️
3.0d in Assigned Longest Stage
🔄
4 transitions Status Changes
⚠️
4.9d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
1 lines Work Details
📋
Coordinator Scheduling

AI Analysis

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Completed with minor delays
Invoiced • 76 days old
🚨
Primary Delay 3.0 days stuck in "Assigned"
⏱️
Total Delay 4.9 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
1.9d / 0.5d SLA
Assigned
3.0d / 0.5d SLA
Closed
2.0d / 1.0d SLA
Ready to Bill
0.4d / 1.0d SLA

💬 Activities, Notes & Communications

📄 Description
EXCHANGE IDP10 PUMP W/VALVE

Timeline

📋
▶
2 Work Order Created Dec 18, 11:48 AM
Work Order Created → Parts Added
🔩
Parts Added
Type: Parts
Status: Open
Qty: 1
👷
▶
2 Technician Assigned Dec 19, 9:39 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Kim Pearson
From: Entered
To: Assigned
Duration in Previous: 21h 51m
⏳ 3.0 business days
✔️
Status: Completed by Tami Dawe Dec 23, 10:09 AM
From: Assigned, Completed
To: Completed, Closed
Duration in Previous: 4d 0h, 0m
📄
Status: Ready to Bill by Tami Dawe Dec 24, 9:40 AM
From: Closed
To: Ready to Bill
Duration in Previous: 23h 31m
📨
▶
2 Status: Invoice Pending Dec 24, 12:53 PM
Status: Invoice Pending → Invoice Created
🧾
Invoice Created
Invoice Number: SM-249913

Bottlenecks

Entered
Duration: 1.9 business days (threshold: 4.0 business hours)
Exceeded by 1.4 business days
Assigned
Duration: 3.0 business days (threshold: 4.0 business hours)
Exceeded by 2.5 business days
Closed
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Repair
Branch
ERLA - PROD
Technician
VPD Bench
Scheduled
N/A
Created
Dec 18, 11:48 AM
Invoice #
SM-249913

Work Details (1)

Name Type Status Qty Amount Date
WL-03041866 Parts Open 1 $920.50 Dec 18, 11:49 AM

Details