Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01327228 ↗ ServiceMax

GE HEALTHCARE • Preventive Maintenance • PSM

📍 Ottumwa Regional Health Center INC — 1001 E Pennsylvania Ave, Ottumwa IA, 52501

Dec 18, 2025 → Dec 18, 2025

✅ Completed
PSM
SLA Clock
Last business day of December 2025 · Target: Dec 31, 2025
✓ SLA Met (8 biz days early)
Active: 0 biz days
🕐 Clock stopped: Completed (Dec 18, 2025)
▶ Clock Running
Status: Created
Dec 18 → Dec 18, 2025
0 business days (counted)
Running total: 0 of ? biz days used
0d
▶ Clock Running
Status: Ready for Scheduling
Dec 18 → Dec 18, 2025
0 business days (counted)
Running total: 0 of ? biz days used
0d
▶ Clock Running
Status: Assigned
Dec 18 → Dec 18, 2025
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Tech On Site
Dec 18 → Dec 18, 2025
0 business days (counted)
Running total: 0 of ? biz days used
Created: Dec 18, 2025 Completed: Dec 18, 2025
Show SLA Clock Detail (4 periods)
Period Status Clock Biz Days Running Total
Dec 18 → Dec 18 Created ▶ Running 0 0
Dec 18 → Dec 18 Ready for Scheduling ▶ Running 0 0
Dec 18 → Dec 18 Assigned ▶ Running 0 0
Dec 18 → Dec 18 Tech On Site ▶ Running 0 0
Dispatch 0.0d
Coordinators 0.2d
Field Work 0.0d
Billing 0.1d
✓ SLA Met
Dispatch
0.0 days
Coordinators
0.2 days
Field Work
0.0 days
Billing
0.1 days
Created: Dec 18, 2025 Due: Jan 31, 2026 Completed: Dec 18, 2025 (44 days early)
📅
0.3 days Total Age
⏱️
1.6d in Closed Longest Stage
🔄
7 transitions Status Changes
⚠️
0.6d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
1 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Completed with minor delays
Invoiced • 76 days old
🚨
Primary Delay 1.6 days stuck in "Closed"
⏱️
Total Delay 0.6 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
0.1d / 1.0d SLA
Assigned
0.2d / 0.5d SLA
Tech On Site
0.0d / 1.0d SLA
Closed
1.6d / 1.0d SLA
Ready to Bill
0.1d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
'25.12.18_MStelter: Performed PM. All checks passed. Returned unit to service.
🔍 Technician Findings
'25.12.18_MStelter: Asset is due for PM.
⚠️ Problem Description
Please create a PM WO with a due date of 1/31/2026. Stelter, Mark
📄 Description
Bed, Electric

Timeline

📋
▶
2 Work Order Created Dec 18, 12:07 PM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Sherry Reich
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
👷
▶
2 Technician Assigned Dec 18, 12:46 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Charles Ramen
From: Ready for Scheduling
To: Assigned
Duration in Previous: 38m
🔧
▶
3 Status: Tech On Site Dec 18, 2:04 PM
Status: Tech On Site → Labor Added → Status: Completed
⏱️
Labor Added
Type: Labor
Status: Open
Qty: 1
✔️
Status: Completed by Mark Stelter
From: Tech On Site, Completed
To: Completed, Closed
Duration in Previous: 4m, 0m
📄
Status: Ready to Bill by Hannah Shaw Dec 19, 12:17 PM
From: Closed
To: Ready to Bill
Duration in Previous: 22h 7m
📨
Status: Invoice Pending by Hannah Shaw Dec 19, 1:17 PM
From: Ready to Bill
To: Invoice Pending
Duration in Previous: 59m
💰
Status: Invoiced by Hannah Shaw Dec 19, 1:26 PM
From: Invoice Pending
To: Invoiced
Duration in Previous: 9m
⏳ 2.0 business days
🧾
Invoice Created Dec 22, 9:00 AM
Invoice Number: SM-249631

Bottlenecks

Closed
Duration: 1.6 business days (threshold: 1.0 business days)
Exceeded by 4.8 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Preventive Maintenance
Branch
N/A
Technician
Mark Stelter
Scheduled
N/A
Created
Dec 18, 12:07 PM
Invoice #
SM-249631

Work Details (1)

Name Type Status Qty Amount Date
WL-03042033 Labor Open 1 $0.00 Dec 18, 2:08 PM

Details