Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01327356 ↗ ServiceMax

AGILENT TECHNOLOGIES (VPD) • Repair • PC

📍 CSA Service Solutions LLC c/o Agilent Technologies — 14 Progress Rd, Billerica MA, 01821

Dec 19, 2025 → Jan 9, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Jan 9, 2026
✓ SLA Met
Active: 13 biz days
🕐 Clock stopped: Completed (Jan 9, 2026)
▶ Clock Running
Status: Created
Dec 19 → Dec 19, 2025
0 business days (counted)
Running total: 0 of ? biz days used
13d
▶ Clock Running
Status: Assigned
Dec 19 → Jan 9, 2026
13 business days (counted)
Running total: 13 of ? biz days used
Created: Dec 19, 2025 Completed: Jan 9, 2026
Show SLA Clock Detail (2 periods)
Period Status Clock Biz Days Running Total
Dec 19 → Dec 19 Created ▶ Running 0 0
Dec 19 → Jan 9 Assigned ▶ Running 13 13
Dispatch 0.0d
Coordinators 14.0d
Billing 0.3d
✓ SLA Met
Dispatch
0.0 days
Coordinators
14.0 days
Over SLA
Billing
0.3 days
Created: Dec 19, 2025 Due: Jan 9, 2026 Completed: Jan 9, 2026 (on time)
📅
14.0 days Total Age
⏱️
14.0d in Assigned Longest Stage
🔄
5 transitions Status Changes
⚠️
14.5d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
1 lines Work Details
📋
Coordinator Scheduling

AI Analysis

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Completed with significant delays
Invoiced • 75 days old
🚨
Primary Delay 14.0 days stuck in "Assigned"
⏱️
Total Delay 14.5 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Assigned
14.0d / 0.5d SLA
Closed
2.0d / 1.0d SLA
Ready to Bill
0.3d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

📄 Description
EXCHANGE IDP-7 PUMP

Timeline

📋
▶
3 Work Order Created Dec 19, 8:47 AM
Work Order Created → Technician Assigned → Status: Assigned
👷
Technician Assigned by Kim Pearson
Technician: VPD Bench
👷
Status: Assigned by Kim Pearson
From: Entered
To: Assigned
Duration in Previous: 2m
🔩
Parts Added Dec 19, 2:46 PM
Type: Parts
Status: Open
Qty: 1
🚨 14.0 business days
✔️
Status: Completed by Tami Dawe Jan 9, 11:07 AM
From: Assigned, Completed
To: Completed, Closed
Duration in Previous: 21d 2h, 0m
⏳ 2.0 business days
📄
Status: Ready to Bill by Tami Dawe Jan 12, 10:26 AM
From: Closed
To: Ready to Bill
Duration in Previous: 2d 23h
📨
▶
3 Status: Invoice Pending Jan 12, 12:35 PM
Status: Invoice Pending → Status: Invoiced → Invoice Created
💰
Status: Invoiced by Hannah Shaw
From: Invoice Pending
To: Invoiced
Duration in Previous: 1m
🧾
Invoice Created
Invoice Number: SM-250985

Bottlenecks

Assigned
Duration: 14.0 business days (threshold: 4.0 business hours)
Exceeded by 13.5 business days
Closed
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 7.9 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Repair
Branch
ERLA - PROD
Technician
VPD Bench
Scheduled
N/A
Created
Dec 19, 8:47 AM
Invoice #
SM-250985

Work Details (1)

Name Type Status Qty Amount Date
WL-03043546 Parts Open 1 $900.50 Dec 19, 2:46 PM

Details